Tiburonsteve |
02-08-2019 05:28 PM |
Mbrace confusion
As I understand it, there are three levels of US Mbrace subscriptions for my 2017 E300. They range from a subscription packaging that’s free for five years on the low end to a high end package that has both an annual and a monthly fee ($28/month) and includes things like concierge service. The main thing I care about is seeing traffic information on the navigation screen in my car. I’m trying to get a straight answer from Mercedes about which subscriptions include this feature . The technologist from my dealer said it’s included in the free subscription and there was no need to pay anything. I called Mercedes planning to cancel my current $28/month plan. The agent also said I would still get the on screen traffic after canceling the higher level plan. She transferred me to someone else to process the change. He then told me that all traffic information would go away if I did this. He insisted that he is an expert in Mbrace and that his information is correct. Mercedes online information also is confusing because it doesn’t distinguish between two kinds of traffic information in listing what’s included in each package. There’s the traffic information that shows up as colored lines on the navigation screen (which is what I want) and traffic information you can get by pushing the “i” button and speaking to a live person (which I don’t need). Is there anyone who can clarify this? Thanks in advance.
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