Is Mercedes Me down?
 

It's not working for me either. I guess it took the night off.

Seems to be working here on the Left Coast.

Not on the Right Coast. Neither the app, nor web version are up here.

Not working in the heartland either tonight. It definitely would have come in handy leaving a dinner party at -20°. Everyone else's car started just fine with remote start but of course they don't drive MB. Best or Nothing...looks like a freezing Nothing tonight.

Down in New York

The address sending function not working in Ohio.

Recent update didn't help.

Me Connect woke up in Florida, this morning.

The reason we're speaking of availability by geography is one member posted last night that while we on the east coast couldn't access the App, they were on the west coast and it was accessible to them. I don't believe this outage had anything to do with cellular or Wifi signal as many of us were affected.

As a networking guy, there are many cellular connectivity issues that can affect one region and not another. Partial network outages are very common in the US.

With location based software it is difficult for a user to tell where a failure may occur.

TOTALLY WORTH IT!
 

I can confirm that as of the outage last night and the subsequent restart of the service the AC/heating and seat heating will start at the last setting with the remote APP start of vehicle! Finally the remote start has full functionality on 2018 E400 coupe!

So as a software developer, can I ask whether you had to update MercedesMe or any such app? And also as a software engineer, it looks like MB is doing incremental updates to you car HURRAH!
Now if only they could put a bit more into their websites...

Everything but "address" sending is working in Ohio...same on my wife's app. Thinking more that this is car command problem. It used to work perfectly. Does anyone know if one can do a COMMAND reset without losing all personal info and contacts? I know the have a system reset which turns back to factory defaults; but it erases everything...I just need a reboot.

As a software developer of 25 years, it is not unusual to have dedicated servers servicing specific regions of the country. So if a data center is down in one region and the Mercedes Me infrastructure does not have failover or contingency servers built into its operations, then outage would be region specific. Not having this kind of resiliency built into their Me infrastructure would be IT malpractice at its worst. But given the poor quality of the Mercedes Me app, I would not be surprised if this is the case. Just my 2 cents...

It's had some issues but at least tonight I got a notice that my 2019 C43 Sedan was unlocked, actually remembered I had rushed and not locked it, opened app and it showed unlocked, clicked lock and took a second a changed to locked, so it's working for me right now. Interesting is my car is 2 floors underground in a garage and cell service is marginal at best.

Oct 31, 2019
i have not been able to login to my Mercedes Me for 24 hours now... really an issue if i use it for remote unlock

Mine is always available. Don't remember but maybe there was a check box "remember me". App just loads and I'm in.

Login works fine for me just now...

maybe it is regional issues (even though i am only in Austin, so close to Dallas). i just called Mercedes and they said system is down for them and has been all day yesterday also. NO ETA when it will be fixed.

I can log in but was slow very slow but I was able to locate my vehicle. I am in Texas as well.