EQS EQS (V297) sedan

No audio output in EQS 580

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Old Nov 16, 2022 | 09:07 PM
  #1  
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Audi Etron
No audio output in EQS 580

For the last 24hs, I have been unable to get any audio output in my EQS 580. Nothing works that has any audio output - no terrestrial or satellite radio, no phone, no navigation, no Carplay, or Hey Mercedes. Very strange. I reset the MBUX today and still nothing. All I get is the message. "Playback not active". Has anyone experienced this? Is there a simple solution to this?
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Old Nov 16, 2022 | 10:01 PM
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2019 SL550/2023 EQS 580 SUV
If the system has not rebooted itself after starting the 580 multiple times you probably need to take it to the dealership.
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Old Feb 22, 2023 | 06:53 PM
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Mercedes S580
Originally Posted by FFT1
For the last 24hs, I have been unable to get any audio output in my EQS 580. Nothing works that has any audio output - no terrestrial or satellite radio, no phone, no navigation, no Carplay, or Hey Mercedes. Very strange. I reset the MBUX today and still nothing. All I get is the message. "Playback not active". Has anyone experienced this? Is there a simple solution to this?


I am having the same problem with my 2021 S580 no audio output at all. Every time I connect my phone it says “playback not active”. Someone please help
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Old Oct 22, 2023 | 01:00 PM
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2024 GLE450 4matic, 2010 Ram 2500 4x4
Same random issues with a 2024 GLE450
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Old Oct 22, 2023 | 02:43 PM
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I get the "playback not active" message every day, when I first enter the car. It goes away as the satellite radio becomes active, and then everything works fine. Sounds like your system is missing a step, and may need a software update or correction by the dealer.
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Old Jun 1, 2024 | 12:17 PM
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07 TL, 05 350z, 08 MDX
Experiencing the same on my 2024 eqs580 suv. And my sunroof now also opens half way. I have the lates mbux update. Not very happy at the moment.
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Old Jun 3, 2024 | 01:01 PM
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eqs 580 suv
Originally Posted by ntwillie1
Experiencing the same on my 2024 eqs580 suv. And my sunroof now also opens half way. I have the lates mbux update. Not very happy at the moment.
what version of mbux you have there ? Is it 23 or 24 model ?
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Old Jun 3, 2024 | 02:59 PM
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07 TL, 05 350z, 08 MDX
Originally Posted by eqs5804matic
what version of mbux you have there ? Is it 23 or 24 model ?
23 model. However, it started working on jts own again and occasionally gives me a playback not active message when i adjust the volume.
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Old Jun 19, 2024 | 06:57 AM
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2024 C300
Originally Posted by FFT1
For the last 24hs, I have been unable to get any audio output in my EQS 580. Nothing works that has any audio output - no terrestrial or satellite radio, no phone, no navigation, no Carplay, or Hey Mercedes. Very strange. I reset the MBUX today and still nothing. All I get is the message. "Playback not active". Has anyone experienced this? Is there a simple solution to this?
I am having the same issue with my 2024 C300 saying “playback not active”. Has anyone figured out a fix for it yet? It just started randomly when I started my car.
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