Amazing Experience
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Junior Member
Joined: Dec 2022
Posts: 15
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2023 e53 AMG
Amazing Experience
It seems that most of the time when people post experiences it is negative. Well, I had a situation last week that has ensured I will own a Mercedes for a long time. I had a business meeting in NY and was driving my e53 amg up route 95. When I entered Delaware my car started to alarm and my front right tire went from 45 to 9 pounds of pressure almost instantly. When I pulled off the highway I noted a game between my run flat and my rim that was about an inch long. I dont think I hit a pothole or any debris so it was curious to say the least. I called Mercedes for assistance and they called a tow truck to drive me to a dealership that was 20 minutes away. The tow truck driver took less than 10 minutes to arrive and within 30 minutes my car was up on a lift getting a new tire tire put on it. The team at Mercedes-Benz of Wilmington ensured I was back on the road, with a detailed car, within 2 hours of me initially calling Mercedes. For a service shop that was already busy, the level of service I experienced was second to none.
So there, what started of being a nightmare was quickly resolved and resulted in a customer for life. I have NEVER had that level of customer service from any other car manufacturer...
Have a great one and I hope everyone gets to experience this kind of customer service.
So there, what started of being a nightmare was quickly resolved and resulted in a customer for life. I have NEVER had that level of customer service from any other car manufacturer...
Have a great one and I hope everyone gets to experience this kind of customer service.
