Nickbvt82

Hi all,

i just purchased a CPO 2014 GL450 in va beach. It had 13800 miles at time of purchase two weeks ago.
i had a friend looking at it and he said the front tires looked worn so i got them measured and they were at 4/32. Dealer is saying they must have been at 5/32 for certification... 3 weeks ago basically saying they wouldn’t do anything.
Does anybody have any advice... I am having to take the car in for very minor fix next week ( heated and cooled cup holders and cigarette lighter didn’t work, as well as it needing a mbrace internet refresh.. that hasn’t worked in the 2 weeks I have had it).

thanks in advance.

Jpkcpa

Well, dealer should have mileage at certification. If you have only driven a small amount since, it should be easy to argue that it wasn’t at 5/32 at certification.

pjw1967

I don't believe CPO certification is uniform or well-policed by the dealer supervisors. I have a '14 GL450 and a '14 ML350. The ML had a beat up right year tire valve. It also had crappy-looking running boards and the running board lights didn't work. I am convinced the CPO get ready guys sprayed something on the running boards so they would pass a quick visual inspection. If they did bother to check the tire pressure, they left the tire with the bad valve alone. Later I found out that the running board light fuse was lifted out of its socket so that the lights were disabled.
On the GL, same thing with the running boards. Not as bad as the ML, but looked sad. I went back for a shudder on start up, and the dealer's own service folks wrote that the motor mounts had "collapsed". That didn't happen overnight. Not seen during CPO process or seen but ignored. I don't know how you argue 5/32 vs 4/32, but if you don't try the answer is always no.

Nickbvt82

Just found the brochure from the dealer on their certification for CpO, as well as their brand “certification” for non Mercedes brand cars. They have this to us while looking at cars before purchase . It’s clearly states brakes and tires must have greater than 50 percent west remaining on both CPO AND their own.
My stock tires had 11/32 tread originally... does that mean 11/32 of usable tread or 9/32 as the last 2 are illegal?

DaveW68

You likely aren't going to get too far on this. If the dealer would have spent $800 to put new front tires on it, the price of the truck would have been at least that much more.

Nickbvt82

Here it is... regardless of official Mercedes policy .. the only document the dealer gave me says 50 percent remaining... 4/32 of 11 is nowhere close

Dreamszalone

I would call the dealership manager again, email them with the concern. And let them know if they aint willing ot work with you then you going to MBUSA. Make sure you copy all the big folks on the email and copy paste the same CPO policy. And after that also they don't budge give them a dent by calling the MBUSA that sure will send some chills down their spine.

Good luck don't leave them until you try all the options.

Thanks

fabbrisd1

Back to the OP's post - the issue front tires - add this issue to the service ticket when you check in for service - inform the Service Advisor on checkin that if the front tires are not replaced - as you feel they should have been before you purchased this rig under Mercedes CPO policy - if you DON'T get front tire replacement under the service ticket - THEN you will call Mercedes Customer Care to report the issue AND tell the Service Advisor you will give them a ZERO on the followup survey for yoru service appt,

Give the dealer the chance to make this right - frankly buddy - driving around for 3-4 weeks on those tires definitely does not help this case.

Keep the beat !

anothercar

Bottom line here is The Car Business is a Shi**y business. Not all dealers are Shi**y dealers but enough of them are to make me want to squeeze every nickel out of them I can get! Had my GL 350 serviced at dealer in Hilton Head in November only to find out that they refilled the window washer with water. I made a trip to Ohio during the holidays and the odorless, colorless fluid immediately froze up. Sent them a email upon my return but have not received a reply. Will find another place to get my next service.

wally AMG

Recommendation... get in touch with the sales guy, ask him about it, prove what you are saying and point where you get the info... yes ! from the official MB page, print the information...

https://www.mbusa.com/mercedes/cpo#w...nlimited_miles

then ask about your tires, if they said no, you said ok let me open a case with MB USA and call MB USA, CPO is what it is "Certified Pre-Own Mercedes" and you pay for that, the certification is always included on the price. But don't get in touch after you put 5K more miles on your vehicle ! Good luck

Nickbvt82

Nickbvt82