From a 13 GL550 to a 14 GL550
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
From a 13 GL550 to a 14 GL550
With help from Mercedes and the dealership, we traded our 13 GL550 for a new 14 GL550. We experienced several issues related to the DISTRONIC system that the shop could not resolve after several attempts. So after several discussions with the factory the sales manager receive approval to trade our car for a new 14 model. Mercedes only charged us for the mileage on the 13 GL550, no depreciation.
That is how a company builds customer loyalty. They stepped up big time to make sure we were satisfied with our Mercedes GL550. Tonight we have fresh new GL550 and we couldn't be more pleased.
Thank you Tony, Steve, and Mercedes!
That is how a company builds customer loyalty. They stepped up big time to make sure we were satisfied with our Mercedes GL550. Tonight we have fresh new GL550 and we couldn't be more pleased.
Thank you Tony, Steve, and Mercedes!
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From: In my garage
E55, GLS450, GL63, GLE350
It's called Lemon laws. I assume they gave you money back for the difference in the GL550 price and GL450 price?
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Joined: Feb 2013
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
This issue did not yet qualify as a lemon law case because it did not yet meet the minimum requirements to file a case. It's not easy to file a lemon law case, I know because I looked into it. Mercedes was not under any legal obligation (yet) to make this trade. They simply decided to do the right thing. I believe in giving credit where it is due.
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Joined: Dec 2007
Posts: 365
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From: San Diego, CA
08 E63 Arctic White/Black
congrats JoeMa! i know you had some issues so i'm glad to hear it was resolved to your satisfaction. did you end up with the same diamond white/tan interior?
i'm also curious what did they deduct for the mileage, if you don't mind me asking? also, i don't know about PA, but are you allowed sales tax deduction on trade-ins? in CA , i'd be out at least that if i traded it in, which is 8% of the sales price
i'm also curious what did they deduct for the mileage, if you don't mind me asking? also, i don't know about PA, but are you allowed sales tax deduction on trade-ins? in CA , i'd be out at least that if i traded it in, which is 8% of the sales price
MBWorld Fanatic!
Joined: Aug 2003
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From: In my garage
E55, GLS450, GL63, GLE350
This issue did not yet qualify as a lemon law case because it did not yet meet the minimum requirements to file a case. It's not easy to file a lemon law case, I know because I looked into it. Mercedes was not under any legal obligation (yet) to make this trade. They simply decided to do the right thing. I believe in giving credit where it is due.
If you mention the word lemon and you have had the issues unresolved and it is documented on the service record, they will usually give you want you want because they don't want the car you are trading in viewed as a lemon. It kills the resale value and they have a stamped title.
I'm surprised they didn't move you back into a GL550. To me, stepping down to a 450 without a refund would not be a win. It's your car so I'm happy you are satisified because that's all that really matters in the end.
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From: San Diego, CA
08 E63 Arctic White/Black
MBWorld Fanatic!
Joined: Aug 2003
Posts: 8,882
Likes: 1,214
From: In my garage
E55, GLS450, GL63, GLE350
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Thread Starter
MBWorld Fanatic!
Joined: Feb 2013
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
We were charged a flat fee for the mileage only. The cost to trade up to a new 14 GL550 was very minimal. We went with another GL550 that looks exactly like our first with just a few option changes (the 14 adds a heated steering wheel, heated rear seats, and a trailer hitch). We could have selected any new Mercedes we wanted. In fact we test drove a new 14 S550 and gave it serious thought but in the end we realized we need the utility of an SUV. But the S550 is really a special car. We were driving a new 13 S550 for a few days prior to making our decision and then test drove the 14 S550. I don't know how the engineers did it but the new S just feels smaller on the road, easier to drive. And we loved the new digital dash and NAV screens. What a car!
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Joined: Nov 2007
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From: Minnesota
2015 Ram 2500, former 2013 GL350, 2007 GL450
I think you had the same dealer in PA is BLITTLE, I continue to hear nothing but very positive things from them.
I agree credit is due here. I've seen the litanies people had to go through to get a GL lemon-lawed on the X164 forum, it is VERY difficult and prolonged.
Congrats, I hope this one is error free.
I agree credit is due here. I've seen the litanies people had to go through to get a GL lemon-lawed on the X164 forum, it is VERY difficult and prolonged.
Congrats, I hope this one is error free.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2013
Posts: 2,616
Likes: 481
From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
I think you had the same dealer in PA is BLITTLE, I continue to hear nothing but very positive things from them.
I agree credit is due here. I've seen the litanies people had to go through to get a GL lemon-lawed on the X164 forum, it is VERY difficult and prolonged.
Congrats, I hope this one is error free.
I agree credit is due here. I've seen the litanies people had to go through to get a GL lemon-lawed on the X164 forum, it is VERY difficult and prolonged.
Congrats, I hope this one is error free.
Thanks and yes, we purchased our GL550 from Mercedes-Benz of Lancaster (same as blittle). If you live nearby you should stop in to meet the sales manager (Tony) and salesman (Steve). They are not a large dealership but they excel at customer service.
