Piston issue----Extended MB warranty options....
Thread Starter
Senior Member
Joined: Jan 2019
Posts: 497
Likes: 196
From: Palm Beach, Fl
2016 S550 sport, 2018 GLC300, M3, Zo7, 2021 Sierra Denali
Piston issue----Extended MB warranty options....
We have a 2018 GLC300 perfectly optioned and absolutely love the truck. Its used gently by my wife as a soccer mom car with highway and in town use trips to the gymnasium. Been reading about this piston cracking issue and am pretty pissed about it. Figured a later truck all the bugs would be out. Have not had one issue with the truck. Don't know enough info yet if its a certain vin number batch, overblown, or a time bomb we are all facing with this motor. ??? Not a good market to trade into and as I said we would be hard pressed to find a similar certified truck. So considering an extended warranty. Our warranty expires 10/2021 and the certified warranty then goes till 10/22. Does the warrany need to be bought before the normal warranty expires or can we wait into the certified warranty?? I know it cannot be out of warranty. Only want the Mercedes extended warranty. Is their a vendor or dealership known here to the members who has the best price around? There is usually a dealership that focuses on discounting warranties and has a volume sales model. Any info, links, opinions on the cracked piston issue and extended warranty are greatly appreciated.
Out Of Control!!
Joined: Sep 2018
Posts: 14,694
Likes: 4,584
From: unbegrenzt
2017 GLE350 4MATIC
There is no definitive information regarding engine numbers or build dates for the piston cracking issue. Only that Mercedes’ fingerprints are on the smoking gun in terms of the piston part number change for the M264 engine, which is descended from the M274 with piston cracking issues.
Cassandra Castro get lots of good feedback on this site for extended warranty pricing. I have had no dealings with her, just passing along what I have read on this site. Search feature will find her email address.
There are a large number of threads on extended warranties, the search function will find them.
Cassandra Castro get lots of good feedback on this site for extended warranty pricing. I have had no dealings with her, just passing along what I have read on this site. Search feature will find her email address.
There are a large number of threads on extended warranties, the search function will find them.
MBWorld Fanatic!
Joined: Apr 2016
Posts: 1,124
Likes: 205
From: NW
2018 GLC 4MATIC
I had a better luck with Jeff Jackson
JJackson@mblouisville.com
502 896 4411
I found his contact on this site.
JJackson@mblouisville.com
502 896 4411
I found his contact on this site.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,016
Likes: 2,198
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
We have a 2018 GLC300 perfectly optioned and absolutely love the truck. Its used gently by my wife as a soccer mom car with highway and in town use trips to the gymnasium. Been reading about this piston cracking issue and am pretty pissed about it. Figured a later truck all the bugs would be out. Have not had one issue with the truck. Don't know enough info yet if its a certain vin number batch, overblown, or a time bomb we are all facing with this motor. ??? Not a good market to trade into and as I said we would be hard pressed to find a similar certified truck. So considering an extended warranty. Our warranty expires 10/2021 and the certified warranty then goes till 10/22. Does the warrany need to be bought before the normal warranty expires or can we wait into the certified warranty?? I know it cannot be out of warranty. Only want the Mercedes extended warranty. Is their a vendor or dealership known here to the members who has the best price around? There is usually a dealership that focuses on discounting warranties and has a volume sales model. Any info, links, opinions on the cracked piston issue and extended warranty are greatly appreciated.
If you want to verify my statement, check for recalls or tech bulletins at your dealer, or go to https://www.nhtsa.gov/recalls with your VIN.
Much ado about nothing.
Your Dealer is probably as good a source for that extended breakdown insurance as any. Just tell them that you want to shop and compare.
Out Of Control!!
Joined: Sep 2018
Posts: 14,694
Likes: 4,584
From: unbegrenzt
2017 GLE350 4MATIC
There's really no information on cracking pistons, except for a member who repeatedly thinks any four cylinder car has an obsolete engine. Mercedes didn't just change part numbers - they have different engines from the ground up, although some of the camshaft bits are likely similar.
If you want to verify my statement, check for recalls or tech bulletins at your dealer, or go to https://www.nhtsa.gov/recalls with your VIN.
Much ado about nothing.
Your Dealer is probably as good a source for that extended breakdown insurance as any. Just tell them that you want to shop and compare.
If you want to verify my statement, check for recalls or tech bulletins at your dealer, or go to https://www.nhtsa.gov/recalls with your VIN.
Much ado about nothing.
Your Dealer is probably as good a source for that extended breakdown insurance as any. Just tell them that you want to shop and compare.
Let’s hope the V167 GLE350 owners aren’t affected by this problem with the M264 engine, which descends from the piston cracking M274. The W223 S-Class seems to be plagued by some of the similar problems W213 and V167 owners have experienced. Lots of bobbles, missteps and whoopsies by MB.
You have been employed in the retail auto business, I don’t see how you can be objective about this kind of situation.
What do you think about these other ***** dropped by MB:
- air conditioning dirty socks smell
- M157 cylinder scuffing/grenade engine
- oil in harness affecting 4, 6 and 8 cylinder engines
- 48V system complete bellyflop
- timing chain tensioners on several engines
- Bluetec engines
- M156 head bolts
Mercedes is a high price, low quality manufacturer.
Last edited by chassis; Sep 15, 2021 at 08:20 PM.
MBWorld Fanatic!
Joined: Oct 2009
Posts: 7,016
Likes: 2,198
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Cmon @mikapen . Read the C-, GLC-, and E-Class sections of this site. Mercedes builds garbage. The piston cracking issue is one of a long list of recent examples. It’s a shame, a pity, for the brand and its owners.
Let’s hope the V167 GLE350 owners aren’t affected by this problem with the M264 engine, which descends from the piston cracking M274. The W223 S-Class seems to be plagued by some of the similar problems W213 and V167 owners have experienced. Lots of bobbles, missteps and whoopsies by MB.
You have been employed in the retail auto business, I don’t see how you can be objective about this kind of situation.
What do you think about these other ***** dropped by MB:
- air conditioning dirty socks smell
- M157 cylinder scuffing/grenade engine
- oil in harness affecting 4, 6 and 8 cylinder engines
- 48V system complete bellyflop
- timing chain tensioners on several engines
- Bluetec engines
- M156 head bolts
Mercedes is a high price, low quality manufacturer.
Let’s hope the V167 GLE350 owners aren’t affected by this problem with the M264 engine, which descends from the piston cracking M274. The W223 S-Class seems to be plagued by some of the similar problems W213 and V167 owners have experienced. Lots of bobbles, missteps and whoopsies by MB.
You have been employed in the retail auto business, I don’t see how you can be objective about this kind of situation.
What do you think about these other ***** dropped by MB:
- air conditioning dirty socks smell
- M157 cylinder scuffing/grenade engine
- oil in harness affecting 4, 6 and 8 cylinder engines
- 48V system complete bellyflop
- timing chain tensioners on several engines
- Bluetec engines
- M156 head bolts
Mercedes is a high price, low quality manufacturer.
Newbie
Joined: Sep 2016
Posts: 8
Likes: 24
2012 GL450
I operate a specialty shop in Kansas City (Royal Autowerks) and just bought a 2016 C300 with 68K on it from a client with the loss of compression on cylinder #1 and will perform the detailed teardown (and rebuild ultimately). My client has registered for this class action lawsuit. I recommend that anyone that has had the same concern, reach out to the CA law firm that is pursuing the class-action suit.
https://www.classaction.org/news/mer...ng-m274-engine
I am a former Ford engineer and MIT mechanical engineering graduate (Masters and Bachelors). I have also been a mechanic for 39 years. I have engaged the law firm and will likely end up being the engineering and mechanical expert on this case.
I encourage you to get registered for the suit if you have suffered a loss. Do this before you dispose of the vehicle.
- Jason
https://www.classaction.org/news/mer...ng-m274-engine
I am a former Ford engineer and MIT mechanical engineering graduate (Masters and Bachelors). I have also been a mechanic for 39 years. I have engaged the law firm and will likely end up being the engineering and mechanical expert on this case.
I encourage you to get registered for the suit if you have suffered a loss. Do this before you dispose of the vehicle.
- Jason
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Out Of Control!!
Joined: Sep 2018
Posts: 14,694
Likes: 4,584
From: unbegrenzt
2017 GLE350 4MATIC
I operate a specialty shop in Kansas City (Royal Autowerks) and just bought a 2016 C300 with 68K on it from a client with the loss of compression on cylinder #1 and will perform the detailed teardown (and rebuild ultimately). My client has registered for this class action lawsuit. I recommend that anyone that has had the same concern, reach out to the CA law firm that is pursuing the class-action suit.
https://www.classaction.org/news/mer...ng-m274-engine
I am a former Ford engineer and MIT mechanical engineering graduate (Masters and Bachelors). I have also been a mechanic for 39 years. I have engaged the law firm and will likely end up being the engineering and mechanical expert on this case.
I encourage you to get registered for the suit if you have suffered a loss. Do this before you dispose of the vehicle.
- Jason
https://www.classaction.org/news/mer...ng-m274-engine
I am a former Ford engineer and MIT mechanical engineering graduate (Masters and Bachelors). I have also been a mechanic for 39 years. I have engaged the law firm and will likely end up being the engineering and mechanical expert on this case.
I encourage you to get registered for the suit if you have suffered a loss. Do this before you dispose of the vehicle.
- Jason
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Newbie
Joined: Jan 2023
Posts: 8
Likes: 10
c300
I purchased a 2017 C300 in May of 2021 with 36k miles in Ala. Paid $27k; Still owe $10k on the note. Didnt even get to the second-year anniversary of the purchase date before the #1 cylinder lost compression, like you (and appararently many other unfortunate souls). 54k miles on the car, just beyond the mileage warranty. Told by the local MB dealership that engine would have to be replaced at $20,000+ (over the $2,000 its alrady cost to diagnose the issue). Car is a POS. I am aware of the CA class action and have retained a high-powered plaintiffs firm in Ala to pursue court remedies that may include joining the CA litigation or starting new class action in GA.
Social media is about to learn about what a crappy product MB puts out. Get the word out anyway you can: FaceBook, Twitter, Instagram, etc.
I have made a claim on MB which is "investigating" and am awaiting a decision. I do not excpect them to do anything as it's beyond manufacturer's warranty, but we'll see. Making claim under emissions warranty but Ala, being the bastion of Business First/No Consumer Protection state that it is, makes claims like this difficult, unlike in CA. In any event, MB's investigators will be told to escalate this to their legal department if I do not get full satisfaction.
Good luck with your situation.
Social media is about to learn about what a crappy product MB puts out. Get the word out anyway you can: FaceBook, Twitter, Instagram, etc.
I have made a claim on MB which is "investigating" and am awaiting a decision. I do not excpect them to do anything as it's beyond manufacturer's warranty, but we'll see. Making claim under emissions warranty but Ala, being the bastion of Business First/No Consumer Protection state that it is, makes claims like this difficult, unlike in CA. In any event, MB's investigators will be told to escalate this to their legal department if I do not get full satisfaction.
Good luck with your situation.
Out Of Control!!
Joined: Sep 2018
Posts: 14,694
Likes: 4,584
From: unbegrenzt
2017 GLE350 4MATIC
I purchased a 2017 C300 in May of 2021 with 36k miles in Ala. Paid $27k; Still owe $10k on the note. Didnt even get to the second-year anniversary of the purchase date before the #1 cylinder lost compression, like you (and appararently many other unfortunate souls). 54k miles on the car, just beyond the mileage warranty. Told by the local MB dealership that engine would have to be replaced at $20,000+ (over the $2,000 its alrady cost to diagnose the issue). Car is a POS. I am aware of the CA class action and have retained a high-powered plaintiffs firm in Ala to pursue court remedies that may include joining the CA litigation or starting new class action in GA.
Social media is about to learn about what a crappy product MB puts out. Get the word out anyway you can: FaceBook, Twitter, Instagram, etc.
I have made a claim on MB which is "investigating" and am awaiting a decision. I do not excpect them to do anything as it's beyond manufacturer's warranty, but we'll see. Making claim under emissions warranty but Ala, being the bastion of Business First/No Consumer Protection state that it is, makes claims like this difficult, unlike in CA. In any event, MB's investigators will be told to escalate this to their legal department if I do not get full satisfaction.
Good luck with your situation.
Social media is about to learn about what a crappy product MB puts out. Get the word out anyway you can: FaceBook, Twitter, Instagram, etc.
I have made a claim on MB which is "investigating" and am awaiting a decision. I do not excpect them to do anything as it's beyond manufacturer's warranty, but we'll see. Making claim under emissions warranty but Ala, being the bastion of Business First/No Consumer Protection state that it is, makes claims like this difficult, unlike in CA. In any event, MB's investigators will be told to escalate this to their legal department if I do not get full satisfaction.
Good luck with your situation.
Newbie
Joined: Jan 2023
Posts: 8
Likes: 10
c300
What a terrible product and company.
Out Of Control!!
Joined: Sep 2018
Posts: 14,694
Likes: 4,584
From: unbegrenzt
2017 GLE350 4MATIC
Predictably, Mercedes was no help. Their fawning, laughable "Customer Service Advocate" email said nothing about the issues I raised and was clearly drafted to put them in the best light possible in front of a jury. This issue is definitely a safety issue. If I had been driving at speed on the highly congested interstate where I live, this could have resulted in a massive accident with significant injuries or death for me and others. Mercedes does not want to act responsibly by stepping up and addressing the problem, in my opinion, because it's cheaper for them to deal with litigation costs than do the right thing and recall/repair these vehicles. Moving forward on all fronts including litigation. Submitted complaint with NHTSA yesterday. Social and broadcast media next.
What a terrible product and company.
What a terrible product and company.
