Production delays/ timeline
Newbie
Joined: May 2019
Posts: 6
Likes: 0
From: Illinois
Audi Q5
Had originally ordered end of April 2019, build date was 1st decade August, now pushed back to August 23. No VIN.
This was a Red with espresso leather with AMG ext, prem package, DAP, airmatic and parking package.
Today, I bought a Diamond White with Machiatto interior with all the above packages plus technology package, energizing plus and 4 zone climate control. A bit pricier but so glad I actually have a car that I can drive!!! Will post pics soon.
I haven’t told my first dealer yet, but I asked him if he would refund my deposit. He said that’s non refundable. I asked about the option of using that money to purchase a prepaid service package but he said “can’t do that”.
any help is appreciated! I just couldn’t wait any longer. One in hand better than one in bush!
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Is there some unsaid understanding or a written rule to that effect? I might need some help getting y $2k deposit back as I got tired of waiting and Bought an inventory car from another dealer. The specs were too close to what I wanted in a GLE 450 - it was hard to pass it.!
Last edited by GregW / Oregon; Aug 3, 2019 at 07:43 PM.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
Likes: 1,040
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
Is there some unsaid understanding or a written rule to that effect? I might need some help getting y $2k deposit back as I got tired of waiting and Bought an inventory car from another dealer. The specs were too close to what I wanted in a GLE 450 - it was hard to pass it.
Had originally ordered end of April 2019, build date was 1st decade August, now pushed back to August 23. No VIN.
This was a Red with espresso leather with AMG ext, prem package, DAP, airmatic and parking package.
Today, I bought a Diamond White with Machiatto interior with all the above packages plus technology package, energizing plus and 4 zone climate control. A bit pricier but so glad I actually have a car that I can drive!!! Will post pics soon.
I haven’t told my first dealer yet, but I asked him if he would refund my deposit. He said that’s non refundable. I asked about the option of using that money to purchase a prepaid service package but he said “can’t do that”.
any help is appreciated! I just couldn’t wait any longer. One in hand better than one in bush!
Had originally ordered end of April 2019, build date was 1st decade August, now pushed back to August 23. No VIN.
This was a Red with espresso leather with AMG ext, prem package, DAP, airmatic and parking package.
Today, I bought a Diamond White with Machiatto interior with all the above packages plus technology package, energizing plus and 4 zone climate control. A bit pricier but so glad I actually have a car that I can drive!!! Will post pics soon.
I haven’t told my first dealer yet, but I asked him if he would refund my deposit. He said that’s non refundable. I asked about the option of using that money to purchase a prepaid service package but he said “can’t do that”.
any help is appreciated! I just couldn’t wait any longer. One in hand better than one in bush!
Senior Member
Joined: May 2019
Posts: 444
Likes: 125
From: New England
2020 GLE 450 AMG exterior
Sounds like a dealer who doesn't value repeat business or vehicle service customers. That $2K is small money compared to what they could get by simply refunding it and becoming your vehicle service provider (not to mention the goodwill they'd bank that might land them a sale in four or five years).
Newbie
Joined: May 2019
Posts: 6
Likes: 0
From: Illinois
Audi Q5
Sounds like a dealer who doesn't value repeat business or vehicle service customers. That $2K is small money compared to what they could get by simply refunding it and becoming your vehicle service provider (not to mention the goodwill they'd bank that might land them a sale in four or five years).
Thanks for the tip Greg and Ron. I have sent a PM to Fabbri.
I fully agree with you bigpern. I was surprised to hear that the deposit is non refundable. would make me think twice to go back to this dealership again at all - for service or future purchases. They might still refund the deposit, but just the way the sales associate sounded so inflexible, I think they have lost me as a customer period. I would rather drive 90 miles to another dealership that values my business. I even asked them about the option of using that money to purchase prepaid service package, but the sales associate told me "it cant be done". I felt this way atleast they still get some business, but they are really playing hardball. I would probably need to have a word with their manager.
MBWorld Fanatic!
Joined: Dec 2016
Posts: 1,333
Likes: 304
From: Dorset, UK
GLC 450
Contracts in UK normally say that if the car is not delivered within 6 weeks of delivery date the buyer can cancel in writing and all monies returned, is there nothing in your agreement with them like that.
Junior Member
Joined: Jul 2019
Posts: 70
Likes: 15
From: Spain
2020 Mercedes-Benz GLE 450
Here in Spain it is the same: 6 months and then you are “free to go”. I suspect that is standard EU policy of MB.
MB World Stories
The Best of Mercedes & AMG
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
Member
Joined: Sep 2016
Posts: 112
Likes: 17
20 GLE on order, 17 GLC 300 4M, Ducati 1299R
Can’t imagine the survey a dealer will receive after sticking it to a customer, I would think they will refund it is just bad business and had much more downside these days than the little bit of profit they *might* make.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
VIN & production status
No, don't think so. The VIN is assigned at the start of production when a body shell is put into your order. That should happen within the decade scheduled; if not there is slippage. Not sure how long the typical production should be at this point, but I think around 10 days. Once the VIN is assigned that does not mean you are home free, as delays during production can happen, as many of us have seen. Hopefully the bugs are getting worked out.
Junior Member
Joined: May 2019
Posts: 35
Likes: 5
From: Michigan
2019 Cabriolet AMG S 63
Learning dates don't mean much at all. Ordered in Nov 2018. Says completed production, on 6/26/ released to rail, STILL NO CAR, AND NOW SAYING DELAY UNTIL 8/12.
Seriously???? almost 2 months to ship from Alabama to Michigan!!!! So disgusted at this point.......................................
Seriously???? almost 2 months to ship from Alabama to Michigan!!!! So disgusted at this point.......................................
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Learning dates don't mean much at all. Ordered in Nov 2018. Says completed production, on 6/26/ released to rail, STILL NO CAR, AND NOW SAYING DELAY UNTIL 8/12.
Seriously???? almost 2 months to ship from Alabama to Michigan!!!! So disgusted at this point.......................................
Seriously???? almost 2 months to ship from Alabama to Michigan!!!! So disgusted at this point.......................................
Junior Member
Joined: May 2019
Posts: 35
Likes: 5
From: Michigan
2019 Cabriolet AMG S 63
Been thru all the status, in production, completed, yada, yada, yada, all the way to released to rail........
Nothing seems to be getting me a car..... 2nd one ordered in June, and it's scheduled to build decade 1, sept. AT this rate, it will get here first!
Nothing seems to be getting me a car..... 2nd one ordered in June, and it's scheduled to build decade 1, sept. AT this rate, it will get here first!
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Has your dealer checked with regional distribution?
Junior Member
Joined: May 2019
Posts: 35
Likes: 5
From: Michigan
2019 Cabriolet AMG S 63
Senior Member
Joined: Feb 2019
Posts: 282
Likes: 85
From: Boston
.
Mine was scheduled for 2nd Decade August production, and I've been checking on status every couple of weeks with my dealer. Everything was fine until August 1st when I checked again and was told production delayed until September 17th 
Only a month extra (hopefully), but still annoying. I wonder if now having a specific date (17th) increases confidence versus just having a decade.
Only a month extra (hopefully), but still annoying. I wonder if now having a specific date (17th) increases confidence versus just having a decade.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Production status
Mine was scheduled for 2nd Decade August production, and I've been checking on status every couple of weeks with my dealer. Everything was fine until August 1st when I checked again and was told production delayed until September 17th Only a month extra (hopefully), but still annoying. I wonder if now having a specific date (17th) increases confidence versus just having a decade.
Only a month extra (hopefully), but still annoying. I wonder if now having a specific date (17th) increases confidence versus just having a decade.
MBWorld Fanatic!
Joined: Mar 2002
Posts: 1,189
Likes: 81
From: Vancouver
CLK320
At this point you have to make up your mind, get ready for long wait. No matter how mad you are most likely your delivery date will slip. Unless it’s a 350, i think they are focusing on building 350 to make up all the lost revenue.
Newbie
Joined: Nov 2015
Posts: 12
Likes: 2
Mercedes GLe
I do not think they are focusing on GLE350, Mine is Gle 300D was ordered in mid December2018, Built should have been decad1 March, Since then Final inspection slipped numerous times, My car still in nowhere to be seen.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
At my dealer this morning I noticed a ton of 350s on the lot, no 450s.
