mb_can

Folks, has anyone experienced delays beyond the date that is mentioned in the bill of sale at the time of paying the deposit? typically dealers already build some buffer when giving you the date but I am looking for any instances where it has been delayed even further.

Also, has anyone has a bad experience with the dealer where they swap your order and sell it to someone else and then tell you that your order is further delayed or your sell has been rejected by MB, etc? Here in Canada, it has happened to a couple of my friends, who later found out that the dealership did this perhaps because they were able to get more money for the same order elsewhere.

and the last question ... Does MB provide for an option to track key milestones in making your car like how BMW allows for custom orders? how do we track if the car is on schedule?

thanks

thenew3

Unlike BMW, MB does not provide for a way for a customer to track the status of an order. You'll have to get that info through your dealer. Dealers get status from the netstar system which has various status codes indicating the various steps in the build process. It also gives an estimated build date.

I don't know about the GLS but the GLE (built in same factory) has experienced a lot of delays. Some folks in the GLE forum ordered in spring of 2019 and still have not received their cars yet.

As far as dealer selling order to someone else for higher price, I have not experienced it but I can see that happening with some dealers. If it were me, I would stay away from dealers that have a reputation of doing that.

marchgroupinc

The dealer can provide all that information for you. It is often wrong however due to Mercedes Benz giving wrong information here in Canada. I would say until.tou have a VIN all info. Is suspect from the factory. My delivery date in the system is today actually and manufacture date is Nov 21 in the MB Netstar system as of this past week. My dealer made.calls for me and it has not been made despite the MB Netstar system info. My order went on April 12 2019 and was given allocation almost immediately. It was delayed 4 times but has not changed.since Sept. Mine is a Canadian spec. GLS580 with no options. What is your situation?

mb_can

Thanks for your reply. I just booked and the build date is late March and tentative delivery by mid-May. Do let me know if you actually got your car today and wish you all the best with it. My dealer told me that in early 2019 there were delays and issues but now the production line on GLS is smooth. Not sure if its true or not... the proof of the pudding is, if the folks who had the build date of Oct 2019, they all should start receiving their GLS around mid/late January. if they get delayed then we will know that everything is delayed due to chain reaction.

mb_can

Thanks

marchgroupinc

Delays were on GLE from March 2019 for a few months . There is a a lot of information on the GLE thread "delay deliveries and production problems" My GLS580 I am told will not be seen until March at the earliest that will make it a year. GLS were delayed for a few months but are being built ongoing. My GLS580 had allocation and your dealer will nedd to confiorm they have allocation tyoo. I was told that only one GLS580 has been made for Canada so far. Prepare for a very long wait - for Canada at least it seems.

mb_can

thanks for your reply. I have ordered GLS 450 so I hope it's not too bad. I am just worried or inordinate delays and dealers sometimes playing funny with you and give your order to someone else (an existing customer or willing to pay full MSRP) - as this happened to one of my friends.

ksalno

My GLS 580, which was ordered in late summer or early fall (just after the order book opened in the US), originally had a build date of Dec 16. That was pushed to Jan 6. The truck started production last week and completed today and was turned over to the VBC at the factory to prep for shipping.

sackboydad

do you know what the reason was for the delay? We ordered oct 21 with a 2D/Jan build date. It went B3 dec 20 (no changes/locked). Supposed to have it beginning of feb

ksalno

No reason was provided but I didn’t worry too much since it was only 3 weeks and over a holiday where that probably included a week of shutdown for the plant.

sackboydad

My dealer just texted me and said our GLS has been delayed a month. Man are we pissed

mb_can

when did you order it and was it too much customized?

sackboydad

Ordered Oct 21. Fully loaded except for E-ABC, high-end stereo and Heated 3rd row seats

Actually it's been delayed about three weeks. Originally had a 2nd decade January build, which means it could have been Jan 20th. They have assigned a build date of Feb 10th (before there was no build date assigned just the second decade range). So, unless this is like the airlines (they know it's going to be very delayed but they only tell you in 20 minute intervals to keep you from getting upset) the fact it has a build date actually assigned its a positive step

ksalno

My 580 build was originally scheduled for Dec 16 and was pushed 3 weeks to Jan 6, so it sounds like there is a just a rolling backlog that is working its way through the scheduling process.

thenew3

Just got word from my sales manager that my GLS450 build has been delayed by roughly a month. Went from a 2nd decade January build to a 2nd decade February build. Delivery went from mid-late February to mid-late March. Status is B3 so can't change options. Looks like this is going to be a 6 month long ordeal from order to delivery. So much for their original promise of 1.5 to 2 months.

sackboydad

I think somebody turned out the lights in Alabama.

did they tell you if they’ve assigned a production date on it yet?

thenew3

So the screen shot they sent me shows an Est Prod Date of 02/12/2020.
Decade planned 19/12-2
Decade Scheduled 20/01-2

Originally the Est Prod Date was 01/13/2020 (They didn't provide the original screen shot, just the date they told me was on it originally).

sackboydad

Looks like our 450’s are being built right next to each other. Prod date of Feb 10

thenew3

The est prod date change occurred in the last few days for me. Last week it was still showing 1-13 prod date, Today when they checked it went to 2-12. Hopefully it won't change again (unless it gets moved forward).
At this rate, it may be better to just cancel and order a 2021 model in a few months. I'd imagine 2021's will start showing up at dealers by Summer.

wolds

Just got off the phone with my sales guy. My order was originally submitted November 4th and yesterday was the first day I followed up with any inquiries after seeing some changes to the options on the online build tool after the recent price changes. Found out that my order is locked and the production date is set for 2/17. Originally it was supposed to be the 1st decade of March. Really glad since my first born is due April 10th and this gives me more buffer to have ceramic and PPF applied before the big day!

sackboydad

i wonder if the delays are because there’s a shortage of some item. Mine (and the other guy I’ve been talking to) both had ours pushed back by a month and you got yours moved up a few weeks.

what did you get in your 450?

wolds

It's a 580. Order sheet (from November) attached.

benzman333

My 580 has completed it's build and is awaiting transport from Alabama to NY - looking like 1-2 weeks out at this point - original estimate delivery was last month - so a month off ain't horrible

thenew3

Have you gotten any more updates from your dealer? Has your production date slipped at all or is it still Feb 10th? I can't get mine to get back to me regularly.

sackboydad

He let me know last week that the date had been moved UP to Feb 9th (hey I'll take even small positives).

I just bugged him yesterday and he said nothing had changed since last week