GLS Class (X167) Produced 2020 to present

Our 580 is DEAD and completely unrepairable

Old Sep 1, 2023 | 08:00 AM
  #1  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Our 580 is DEAD and completely unrepairable

Our GLS 580 suffered sudden brain death while having a suspension computer module replaced. Despite all efforts it is totally kaput. MB will be buying it back. Its a pity. I loved the car and was superb in all respects. 45k miles.
Reply
Old Sep 1, 2023 | 08:12 AM
  #2  
EWL5's Avatar
MBWorld Fanatic!
Photogenic
Liked
Loved
Community Favorite
 
Joined: May 2023
Posts: 1,125
Likes: 310
'23 GLS450
Sorry to hear that! What are you considering for the next car?
Reply
Old Sep 1, 2023 | 08:42 AM
  #3  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
In fact, its demise has been curiously auspicious. Im retiring and thus downsizing. Im replqcing it with a CRV hybrid touring. We bought a hybrid sport for our daughter and it's a superb vehicle. Rides well, is quiet, very roomy for passengers and cargo and provides great milage. Its only demerit is its less than stellar highway acceleration. Equipped to the gills 42K. Compared to the GLC we have been using as a loaner for almost a month now, its a little less luxurious, a little slower when poked but much more comprehensivly equipped for about 12k less. I'll be keeping my EQS580 that, luckily, has had no uses as of yet. It will also facilitate maintenance since the nearest dealer is 2 miles away instead of 90!
Reply
Old Sep 1, 2023 | 09:01 AM
  #4  
EWL5's Avatar
MBWorld Fanatic!
Photogenic
Liked
Loved
Community Favorite
 
Joined: May 2023
Posts: 1,125
Likes: 310
'23 GLS450
I'm surprised the difference is only $12k! An RDX would have been sportier for sure but you can't beat a hybrid for fuel economy!
Downsizing is always a nice problem to have!
Reply
Old Sep 1, 2023 | 09:52 AM
  #5  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Originally Posted by EWL5
I'm surprised the difference is only $12k! An RDX would have been sportier for sure but you can't beat a hybrid for fuel economy!
Downsizing is always a nice problem to have!
a comparably equipped GLC would be more like 20k more. The RDX is also very nice but fuel economywise its a lot thristier. What is a welcome surprise on the new CRV hybrid is the level of overall refinement. The interior is not luxurious by any measure but nice abd well put together, nothing looks feels or operates "cheap". Even the LED headlights are excellent something which old CRVs were notorious for cheaping out on. On the sport hybrid model, the only thing that is quite awful is the audio. The touring model's upgraded one is much, much better. Ive bought now a total of 4 CRV's in the last 20 years 3 for the kids abd now one for our own use it has always been a leader in its segment by offering a comprehensive "goodness". The latest hybrid one simply continues that tradition, but now that continous improvement has taken it to a a higher level.
Lastly, since we live in mid Wisconsin, I upted to have the vehicle delired with Michelin CrossClimate tires, probably the best motoring deciscion Ive ever made, the only tires that I that I have ever owned that offers true any-weather excellent performace even deep snow! Its not a "sports tire" but rather more of a "touring" one. However its quiet, handles well and for the first time ever, saves me from swapping wheels every darned winter! It fits tge demeanor and purpose of the CRV to a T.
Reply
Old Sep 1, 2023 | 09:57 AM
  #6  
wildta's Avatar
MBWorld Fanatic!
Community Builder
Liked
Loved
Community Favorite
 
Joined: Jan 2023
Posts: 3,135
Likes: 1,205
GLE 580
Originally Posted by c4004matic
Our GLS 580 suffered sudden brain death while having a suspension computer module replaced. Despite all efforts it is totally kaput. MB will be buying it back. Its a pity. I loved the car and was superb in all respects. 45k miles.
Did your GLS have the E-ABC suspension?
Reply
Old Sep 1, 2023 | 10:10 AM
  #7  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Originally Posted by wildta
Did your GLS have the E-ABC suspension?
It does. In fact one of my favorite features of the vehicle, till it just went splat. It was suppossed to be a simple repair....
Reply
Old Sep 1, 2023 | 11:06 AM
  #8  
wildta's Avatar
MBWorld Fanatic!
Community Builder
Liked
Loved
Community Favorite
 
Joined: Jan 2023
Posts: 3,135
Likes: 1,205
GLE 580
Originally Posted by c4004matic
It does. In fact one of my favorite features of the vehicle, till it just went splat. It was suppossed to be a simple repair....
Thanks. Sorry to hear about the loss of your GLS. What problem(s) did you have to bring your vehicle in for service? Just curious because I have E-ABC so I'm hoping this is just a one off issue or if I should be looking for signs.
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

 Verdad Gallardo
story-1

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-2

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-3

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-4

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-5

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-6

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-7

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-8

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-9

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
Old Sep 1, 2023 | 11:19 AM
  #9  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
[QUOTE=wildta;8840066]Thanks. Sorry to hear about the loss of your GLS. What problem(s) did you have to bring your vehicle in for service? Just curious because I have E-ABC so I'm hoping this is just a one off issue or if I should be looking for
One morning the suspension just woke up inoperative. The vehicle was drivable but on anything but smooth pavement the ride was nervous and uncomfortable. The E active suspension makes the car handle great and smooth at the same time, when the system goes bad, the car drives fine but its neither smooth nor well controlled. Its not dangerous nor unstable though.
Reply
Old Sep 1, 2023 | 12:37 PM
  #10  
EWL5's Avatar
MBWorld Fanatic!
Photogenic
Liked
Loved
Community Favorite
 
Joined: May 2023
Posts: 1,125
Likes: 310
'23 GLS450
Originally Posted by c4004matic
One morning the suspension just woke up inoperative. The vehicle was drivable but on anything but smooth pavement the ride was nervous and uncomfortable. The E active suspension makes the car handle great and smooth at the same time, when the system goes bad, the car drives fine but its neither smooth nor well controlled. Its not dangerous nor unstable though.
So why did they total your car? I assume it was still under warranty and too expensive to replace the EABC?
Reply
Old Sep 1, 2023 | 12:55 PM
  #11  
Drone_S213's Avatar
Super Member
Veteran: Air Force
Liked
Loved
Community Favorite
 
Joined: Mar 2022
Posts: 583
Likes: 238
From: South by Southwest
2021 AMG E63s Wagon
Originally Posted by c4004matic
a comparably equipped GLC would be more like 20k more. The RDX is also very nice but fuel economywise its a lot thristier. What is a welcome surprise on the new CRV hybrid is the level of overall refinement. The interior is not luxurious by any measure but nice abd well put together, nothing looks feels or operates "cheap". Even the LED headlights are excellent something which old CRVs were notorious for cheaping out on. On the sport hybrid model, the only thing that is quite awful is the audio. The touring model's upgraded one is much, much better. Ive bought now a total of 4 CRV's in the last 20 years 3 for the kids abd now one for our own use it has always been a leader in its segment by offering a comprehensive "goodness". The latest hybrid one simply continues that tradition, but now that continous improvement has taken it to a a higher level.
Lastly, since we live in mid Wisconsin, I upted to have the vehicle delired with Michelin CrossClimate tires, probably the best motoring deciscion Ive ever made, the only tires that I that I have ever owned that offers true any-weather excellent performace even deep snow! Its not a "sports tire" but rather more of a "touring" one. However its quiet, handles well and for the first time ever, saves me from swapping wheels every darned winter! It fits tge demeanor and purpose of the CRV to a T.
Bought a 2020 CRV LX Hybrid for the wife while waiting 15-months for 2021 AMG wagon to be built. Traded in 2012 CRZ EX hybrid with rare 6-stick. The battery on that CRZ was original and had no issues. The wife loves her CRV Hybrid. I replaced wheels with black 18" Sparcos and added Vredstein 3-Season Tires for more bite in light snow for Treks between Athens GA and DMV area. Use OE wheels and tires as 4 real spares now...lol

Even with more aggressive tires I quickly lose interest in that Hybrid after 45-mile trips from Athens to MB of Atlanta NE in Duluth down highway 316 that always has a good amount of Traffic and Stop Lights at major intersections. It is fun trying to maximize fuel economy in Town...think I even was awarded a Trophy once! It would drive me nuts to drive that CRV Hybrid on a major Interstate at 65-80mph. We gifted Daughter wife's old 2019 Buick Encore when she started her DoD job in Maryland. She just moved to Virginia to work for Microsoft just outside DC.

CRV is a great utility especially with AWD. Our 2005 CRV SE lasted until 2019 until it was T-Boned and totalled by a F350 Super Duty pickup that was doing 60 in a 35mph zone. Still got a $7500 check for the Salvage!

Was not a fan of the 2022 GLC brand new Loaner that I drove for nearly 3-months and 4000 miles all around the State of New Mexico. The puddle lights were interesting. Good Luck and happy motoring!
Reply
Old Sep 1, 2023 | 01:00 PM
  #12  
hyperion667's Avatar
MBWorld God!
15 Year Member
Photogenic
Community Builder
Liked
 
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
Originally Posted by c4004matic
Our GLS 580 suffered sudden brain death while having a suspension computer module replaced. Despite all efforts it is totally kaput. MB will be buying it back. Its a pity. I loved the car and was superb in all respects. 45k miles.
Are you saying they bought it back for full price you paid?? Was it brand new when you got it?
Reply
Old Sep 1, 2023 | 02:03 PM
  #13  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Originally Posted by EWL5
So why did they total your car? I assume it was still under warranty and too expensive to replace the EABC?
All efforts to fix it have been unsuccessful. Going on one month.
Reply
Old Sep 1, 2023 | 02:05 PM
  #14  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Originally Posted by hyperion667
Are you saying they bought it back for full price you paid?? Was it brand new when you got it?
We havent entered that phase yet. My guess is they will depeeciate it accirdingly abd go from there.
Reply
Old Sep 1, 2023 | 02:29 PM
  #15  
chassis's Avatar
Out Of Control!!
MBWorld Ambassador

5 Year Member
Liked
Loved
 
Joined: Sep 2018
Posts: 14,694
Likes: 4,584
From: unbegrenzt
2017 GLE350 4MATIC
Originally Posted by c4004matic
Our GLS 580 suffered sudden brain death while having a suspension computer module replaced. Despite all efforts it is totally kaput. MB will be buying it back. Its a pity. I loved the car and was superb in all respects. 45k miles.
Sorry to hear? How many hundreds of thousands of miles are on it?
Reply
Old Sep 1, 2023 | 02:31 PM
  #16  
chassis's Avatar
Out Of Control!!
MBWorld Ambassador

5 Year Member
Liked
Loved
 
Joined: Sep 2018
Posts: 14,694
Likes: 4,584
From: unbegrenzt
2017 GLE350 4MATIC
Originally Posted by c4004matic
Our GLS 580 suffered sudden brain death while having a suspension computer module replaced. Despite all efforts it is totally kaput. MB will be buying it back. Its a pity. I loved the car and was superb in all respects. 45k miles.
Sorry to hear. 45k miles isn’t the best, longevity-wise. In MB’s own marketing parlance, that means it’s nothing. Sadly for owners.
Reply
Old Sep 1, 2023 | 02:49 PM
  #17  
c4004matic's Avatar
Thread Starter
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Originally Posted by chassis
Sorry to hear? How many hundreds of thousands of miles are on it?
2022 45k miles. The dealer informed me they have an S class with exactly the same situation. Complete, irreversible EAS death. Not even the German service techs have been able to fix it.
Reply
Old Sep 1, 2023 | 02:58 PM
  #18  
EWL5's Avatar
MBWorld Fanatic!
Photogenic
Liked
Loved
Community Favorite
 
Joined: May 2023
Posts: 1,125
Likes: 310
'23 GLS450
MB should really stop offering the EABC. It's been more trouble than it's worth!
Reply
Old Sep 1, 2023 | 03:53 PM
  #19  
hyperion667's Avatar
MBWorld God!
15 Year Member
Photogenic
Community Builder
Liked
 
Joined: Jul 2010
Posts: 31,277
Likes: 3,916
From: on my way
2012 CLS63
Originally Posted by c4004matic
We havent entered that phase yet. My guess is they will depeeciate it accirdingly abd go from there.
Originally Posted by c4004matic
2022 45k miles. The dealer informed me they have an S class with exactly the same situation. Complete, irreversible EAS death. Not even the German service techs have been able to fix it.
Na heiß, verdammt!

At least they're owning it and trying to treat the customers right. Hope it works out.
Reply
Old Sep 1, 2023 | 04:06 PM
  #20  
wildta's Avatar
MBWorld Fanatic!
Community Builder
Liked
Loved
Community Favorite
 
Joined: Jan 2023
Posts: 3,135
Likes: 1,205
GLE 580
Originally Posted by c4004matic
2022 45k miles. The dealer informed me they have an S class with exactly the same situation. Complete, irreversible EAS death. Not even the German service techs have been able to fix it.
This is the first time I've read about catastrophic E-ABC issues. Any idea of the year of that S class?
Reply
Old Sep 2, 2023 | 04:21 PM
  #21  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,511
Likes: 6,348
Originally Posted by EWL5
MB should really stop offering the EABC. It's been more trouble than it's worth!
It was a game changer given how fast it was able to raise and lower and the ability to enable "free-driving control/assist" which might help if you are stuck with no traction. That said, the take-rate was super low and given forum member's Streamliner's experience, it was not most comfortable suspension.
Here is a video of the dancing demonstrating how fast the suspension can react, usually air suspensions are slow going up and down:
Reply
Old Sep 2, 2023 | 05:40 PM
  #22  
EWL5's Avatar
MBWorld Fanatic!
Photogenic
Liked
Loved
Community Favorite
 
Joined: May 2023
Posts: 1,125
Likes: 310
'23 GLS450
Originally Posted by W205C43PFL
It was a game changer given how fast it was able to raise and lower and the ability to enable "free-driving control/assist" which might help if you are stuck with no traction. That said, the take-rate was super low and given forum member's Streamliner's experience, it was not most comfortable suspension.
Here is a video of the dancing demonstrating how fast the suspension can react, usually air suspensions are slow going up and down: https://www.youtube.com/watch?v=OOp-7JJ4ZE4
Thanks for sharing!

The tech is ultra-impressive but my takeaway remains the same: that looks like it'll cost an "arm and a leg" to fix! The possibility for something to go wrong is high since it's doing athletic things that cars normally shouldn't be doing!
Reply
Old Sep 2, 2023 | 05:44 PM
  #23  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,511
Likes: 6,348
Originally Posted by EWL5
Thanks for sharing!

The tech is ultra-impressive but my takeaway remains the same: that looks like it'll cost an "arm and a leg" to fix! The possibility for something to go wrong is high since it's doing athletic things that cars normally shouldn't be doing!
You're welcome and to be honest, we can say the same for the C 63 S E Performance's drivetrain, specifically the e-turbos and the E-Performance hybrid tech.

Air suspensions were never budget friendly to fix, it can easily be more expensive to repair than the car's value or at least a huge portion of the value after a couple of years.
Reply
Old Sep 3, 2023 | 10:55 AM
  #24  
Dreamzz2004's Avatar
Junior Member
 
Joined: Mar 2021
Posts: 39
Likes: 11
From: NJ
2021 GLS 580, 2022 Acura TLX, 2020 Tesla MY
Originally Posted by c4004matic
Our GLS 580 suffered sudden brain death while having a suspension computer module replaced. Despite all efforts it is totally kaput. MB will be buying it back. Its a pity. I loved the car and was superb in all respects. 45k miles.
I have a 2021 GLS 580 with EABC also.
Did you get any errors on the dash.
A few days ago I got a suspension malfunction error (see images below). Dealer checked it out and said it was condensation on the camera which was cleaned.
After reading your experience, I am really concerned.
I already had the 48v battery replaced within 2 months of delivery in Aug 2021 after the car just wouldn't start in the garage and had to be towed in.





Reply
Old Sep 3, 2023 | 11:11 AM
  #25  
wildta's Avatar
MBWorld Fanatic!
Community Builder
Liked
Loved
Community Favorite
 
Joined: Jan 2023
Posts: 3,135
Likes: 1,205
GLE 580
Originally Posted by Dreamzz2004
I have a 2021 GLS 580 with EABC also.
Did you get any errors on the dash.
A few days ago I got a suspension malfunction error (see images below). Dealer checked it out and said it was condensation on the camera which was cleaned.
After reading your experience, I am really concerned.
I already had the 48v battery replaced within 2 months of delivery in Aug 2021 after the car just wouldn't start in the garage and had to be towed in.



I don't think that first error is related to a dirty camera. If you want to see the camera error ("Camera view restricted"), tape something like cellophane or something similarly cloudy over the camera area of the front windshield and after about 5-10min of driving, you'll get a camera error. Make sure your wipers are off so they don't turn on accidentally. Pull over and remove the film and the warning will disappear immediately.

Last edited by wildta; Sep 3, 2023 at 11:20 AM.
Reply

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 10:18 AM.

story-0
New Electric Mercedes-AMG GT 4-Door Coupe Unveiled: 10 Things You Need to Know

Slideshow: Mercedes-AMG's new electric GT 4-Door Coupe trades combustion for software, synthetic noise, and more than 1,100 horsepower.

By Verdad Gallardo | 2026-05-20 20:08:15


VIEW MORE
story-1
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-2
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-3
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-4
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-5
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-6
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-7
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-8
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-9
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE