M-Class (W164) Produced 2006-2011: ML280CDI, ML320CDI, ML420CDI, ML350, ML500, ML550

Which window to break on ML350

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Old Apr 28, 2021 | 06:42 AM
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2006 SL500
Which window to break on ML350

What a clusterF. 2008 ML350 went into transmission limp mode. Had it towed to MB. By the next day, when the service manager went out to open the car, the battery was dead and the FOB(both) wouldn't open the doors. The mechanical key would not open the car either probably due to a mechanic issue with the unlocking mechanism inside the door. So now they seem to be stuck. Is breaking a window our only recourse? Is there a better way to go? I read somewhere that possibly the positive pole of the starter is accessible from underneath to get 12V to the system and be able to actuate the locking system with the FOB. Thoughts?
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Old Apr 28, 2021 | 07:23 AM
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This place is a joke.
With the key blade turned in the door the handle has to be pulled rapidly many times to open the lock. Never break a window. Does this repair shop know what they're doing? Doesn't sound like it.
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Old Apr 28, 2021 | 07:47 AM
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Was it the SHOP idea to break a window??
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Old Apr 28, 2021 | 08:16 AM
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2006 SL500
The car is at the dealership and they have had the car now for long enough to figure out how to get in. I was thinking that if they don't know how to get in without doing damage, I would authorize a window break. I don't know what they should be doing and they don't seem to know what to do either.
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Old Apr 28, 2021 | 08:22 AM
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Can you describe how this technique should be performed. How many pulls does this take. Why doesn't MB know that this technique should work?
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Old Apr 28, 2021 | 08:37 AM
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Send those dumb people this video.

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Old Apr 28, 2021 | 08:40 AM
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Originally Posted by jb3320
The car is at the dealership and they have had the car now for long enough to figure out how to get in. I was thinking that if they don't know how to get in without doing damage, I would authorize a window break. I don't know what they should be doing and they don't seem to know what to do either.
If their only solution is to take a window, they should also pay to replace said window.
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Old Apr 28, 2021 | 08:52 AM
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Thank you. Thank you. Thank you
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Old Apr 28, 2021 | 09:07 AM
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Originally Posted by jb3320
Thank you. Thank you. Thank you

Send them this also, it's in every manual.



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Old Apr 28, 2021 | 10:21 AM
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This place is a joke.
The service "manager" was probably selling carpets for a living last week.
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