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MD Germantown Dealer left wrench in brake disk after B service. What to demand?
I spent $1.4k for a scheduled annual B service for a CLA250. I found out that a wrench was left on the front wheel causing huge metallic grinding sound. Not sure if the brake is impacted too. What do you advise to demand besides to ask then to take it out?
I spent $1.4k for a scheduled annual B service for a CLA250. I found out that a wrench was left on the front wheel causing huge metallic grinding sound. Not sure if the brake is impacted too. What do you advise to demand besides to ask then to take it out?
Thanks in advance.
Um... Happens but not quite acceptable, talk with your SA then service manager, see how they compensate you.
That is some ****ing lame $h*t!
There’s no excuse for that. First, anytime you do a job you take inventory of the tools you’ll require for the job. Pull everything from your toolbox. Sometimes you’ll need more tools as the job goes on. But wrenches (and sockets) are typically organized in your box. If a tool is missing, you’ll know it before the car leaves the service bay. Most importantly, you put your tools away and clean your workstation, BEFORE the car leaves the service bay to get ready for the next job. (to make sure you don't find an extra bolt or two )
When I worked as a tech for MB (and other mfg’ers) I never “lost” a tool in a customer car. Broke a few though…
Kind of like doing surgery and leaving a sponge in your patient. Pretty sloppy.
Last edited by crconsulting; Aug 22, 2025 at 06:16 PM.
That is some ****ing lame $h*t!
There’s no excuse for that. First, anytime you do a job you take inventory of the tools you’ll require for the job. Pull everything from your toolbox. Sometimes you’ll need more tools as the job goes on. But wrenches (and sockets) are typically organized in your box. If a tool is missing, you’ll know it before the car leaves the service bay. Most importantly, you put your tools away and clean your workstation, BEFORE the car leaves the service bay to get ready for the next job. (to make sure you don't find an extra bolt or two )
When I worked as a tech for MB (and other mfg’ers) I never “lost” a tool in a customer car. Broke a few though…
Kind of like doing surgery and leaving a sponge in your patient. Pretty sloppy.
I spent $1.4k for a scheduled annual B service for a CLA250. I found out that a wrench was left on the front wheel causing huge metallic grinding sound. Not sure if the brake is impacted too. What do you advise to demand besides to ask then to take it out?
Thanks in advance.
Wow! That is crazy and would anger me big time if it happened to me. I inspect my car anytime I pick it up from service, but I likely would not see this until I cleaned the car or heard it and went searching.
I would not demand anything, but I would ask what are they going to do to make it right. Nothing short of a wheel replacement and a deep discount on the next service would do to keep my business. Mistakes happen, we are all human, but how the dealership treats a customer when a mistake happens is what separates a good from a bad dealership. You shouldn't even have to ask once they are informed of the issue and acknowledge it was their mistake. They should offer a satisfactory solution without any demands from you. Otherwise, they are just a transactional business and don't care if you ever come back. JMHO.
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MD Germantown Dealer left wrench in brake disk after B service. What to demand?
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