Go Back  MBWorld.org Forums > Mercedes-Benz Sedans > New S-Class (W222)
2019 S560, 3 days old already defective!! >

2019 S560, 3 days old already defective!!

Notices
New S-Class (W222) 2014-Present

2019 S560, 3 days old already defective!!

 
Old 11-03-2018, 07:19 PM
  #1  
Senior Member
Thread Starter
 
Join Date: Dec 2009
Location: NYC
Posts: 264
Thanked 4 Times in 4 Posts
2019 GLC63 Coupe, 2016 E63S, 2019 S560, 2017 AMG GTS
2019 S560, 3 days old already defective!!

Purchased my second S560 in the last 12 months, got rid of 2018 because the next day after I purchased it I was already at the service department, in all 6 times (6 different issues) in less than 900 miles of ownership. Traded that POS and loss major dollars. Fast forward to this week I was dumb enough to purchase yet another S560, this time from Mercedes Benz of Manhattan that was on 10/31, today is 11/3 and the car is already defective. The damn trunk won't close, it happened 2 days ago, I said to myself there's no way I purchased another FLAGSHIP S560, I called my sales person who told me that it must be a glitch and that it would go away, after 3 hours of trying just about everything it finally closed. Today I had the car hand washed, they opened the trunk to dry the water from the edges of the trunk, they went to close the trunk and sure enough, the damn trunk did not close. we tried for over 5 hours and no luck, at the end we use DUCT TAPE to hold the trunk down, yeap DUCT tape on a brand new 2019 S560 so I can at least make it home. I called Mercedes Benz of Manhattan 5-6 times while trying to get this trunk to close and not one person helped me. On my last call to the dealer, I was told by the gent on the phone that is a knowing issue with some 2019 S560's and that Mercedes Benz has zero solution yet. Honestly, I've been a fan of the brand for 19 years, I cannot believe this ****. The best or nothing my ***............. I'm done with Mercedes Benz

Last edited by Kvn22; 11-03-2018 at 07:58 PM.
Kvn22 is offline  
Old 11-03-2018, 07:56 PM
  #2  
Senior Member
 
Join Date: Jan 2017
Location: Marina Del Rey, CA
Posts: 449
Thanked 50 Times in 46 Posts
2015 MBZ S 550
Originally Posted by Kvn22 View Post
Purchased my second S560 in the last 12 months, got rid of 2018 because the next day after I purchased it I was already at the service department, in all 6 times (6 different issues) in less than 900 miles of ownership. Traded that POS and loss major dollars. Fast forward to this week I was dumb enough to purchase yet another S560, this time from Mercedes Benz of Manhattan that was on 10/31, today is 11/3 and the car is already defective. The damn trunk won't close, it happened 2 days ago, I said to myself there's no way I purchased another FLAGSHIP S560, I called my sales person who told me that it must be a glitch and that it would go away, after 3 hours of trying just about everything it finally closed. Today I had the car hand washed, they opened the trunk to dry the water from the edges of the trunk, they went to close the trunk and sure enough, the damn trunk did not close. we tried for over 5 hours and no luck, at the end we use DUCK TAPE to hold the trunk down, yeap DUCK tape on a brand new 2019 S560 so I can at least make it home. I called Mercedes Benz of Manhattan 5-6 times while trying to get this trunk to close and not one person helped me. On my last call to the dealer, I was told by the gent on the phone that is a knowing issue with some 2019 S560's and that Mercedes Benz has zero solution yet. Honestly, I have been a fan of the brand for 19 years, I cannot believe this ****. The best or nothing............. I'm done with Mercedes Benz
Sorry about your issue, but itís duct tape, not duck tape. It was designed to work on duct work...and MBZ trunks...
Socalsteve is offline  
The Following User Says Thank You to Socalsteve For This Useful Post:
Kvn22 (11-03-2018)
Old 11-03-2018, 08:05 PM
  #3  
MBWorld Fanatic!
 
ItalianJoe1's Avatar
 
Join Date: May 2015
Location: Miami, FL
Posts: 3,522
Thanked 677 Times in 563 Posts
2003 CL 600
I've seen the trunk latches act up on some of the new cars, but that sucks on such a brand new car.
ItalianJoe1 is offline  
Old 11-03-2018, 08:32 PM
  #4  
MBWorld Fanatic!
 
Join Date: Jun 2011
Location: Canada
Posts: 2,108
Thanked 143 Times in 131 Posts
W204
Perspective is important.
superangrypenguin is offline  
Old 11-03-2018, 08:59 PM
  #5  
Super Member
 
Utopia Texas's Avatar
 
Join Date: Jan 2016
Location: Brookshire, Texas & Cat Spring, Texas
Posts: 502
Thanked 76 Times in 62 Posts
2008 SL550/2017 SL450
At least MB had the foresight not to include a spare tire that could be stolen out of a open trunk....
Utopia Texas is offline  
The Following 2 Users Say Thank You to Utopia Texas For This Useful Post:
e55phil (11-04-2018), superangrypenguin (11-04-2018)
Old 11-03-2018, 10:50 PM
  #6  
Senior Member
 
stever500's Avatar
 
Join Date: Jun 2010
Location: Maryland
Posts: 372
Thanked 31 Times in 27 Posts
18 MB S63, 12 911 Turbo S
They'll sort this stuff out for you. It's just a machine, machines can easily screw up whether it's a Toyota Yaris or a Mercedes S560. Stick with the car, bring it back to the dealer and they'll fix everything. New cars can easily have weird glitches. Mine did too. I learned to be just be grateful to have such a beautiful, comfortable car and that it may have some eccentricities. Most guys in the US would be fortunate to have such a nice car as yours. If you bought a BMW 750i it could have had issues too, or a Lexus LS500 or an Audi A8. They're complicated machines.
stever500 is offline  
Old 11-03-2018, 10:56 PM
  #7  
Junior Member
 
Join Date: Oct 2018
Posts: 37
Thanks: 0
Thanked 4 Times in 4 Posts
cls
first world problems . . .
tracy thorne is offline  
Old 11-04-2018, 01:45 AM
  #8  
MBWorld Fanatic!
 
BenzV12's Avatar
 
Join Date: Dec 2011
Posts: 2,719
Thanked 24 Times in 23 Posts
2017 BMW G30 530i XDrive
Sorry to hear about your problems , I know a duct tape can get its magic ruled out out in many situations and Mythbusters have also confirmed that many times however using it in a Mercedes-Benz to hold something down is very weird
BenzV12 is offline  
Old 11-04-2018, 07:47 AM
  #9  
Super Member
 
Utopia Texas's Avatar
 
Join Date: Jan 2016
Location: Brookshire, Texas & Cat Spring, Texas
Posts: 502
Thanked 76 Times in 62 Posts
2008 SL550/2017 SL450
This would be a great opportunity for MB to market their own branded trunk tape price determined by type of Mercedes. C Class tape starting at $200 per roll up to S Class tape at $500 per roll. Naturally any AMG trunk tape would carry a premium because it was put on the roll by a certified Mercedes employee rather than by machine. It would only come in Black, Silver and White since no other colors on the planet actually exist.....
Utopia Texas is offline  
The Following 2 Users Say Thank You to Utopia Texas For This Useful Post:
places (11-27-2018), superangrypenguin (11-04-2018)
Old 11-04-2018, 09:25 AM
  #10  
MBWorld Fanatic!
 
1bad540's Avatar
 
Join Date: Jan 2014
Location: Newyork
Posts: 1,666
Thanks: 0
Thanked 91 Times in 86 Posts
s550 Diamond white amg pano
That used to happen on the 07 s550's too. software glitch.
1bad540 is online now  
Old 11-04-2018, 12:48 PM
  #11  
Super Member
iTrader: (1)
 
S63AMG888's Avatar
 
Join Date: Mar 2018
Location: Socal and Norcal
Posts: 644
Thanked 69 Times in 62 Posts
S63AMG, SL63, E63
I had the issue with the trunk not closing using the hands free trunk open/close. Software update did the trick. Sucked that happened on a brand new car though, but as someone mentioned, itís s car.
S63AMG888 is online now  
Old 11-04-2018, 11:33 PM
  #12  
MBWorld Fanatic!
 
sam9187's Avatar
 
Join Date: Nov 2007
Location: Texas
Posts: 1,158
Thanks: 0
Thanked 21 Times in 20 Posts
2014 S550 - SOLD, 2014 GL550 - SOLD, 2014 GL63 AMG, 2015 S63 AMG Sedan, 2015 S63 AMG Coupe
I had the same thing happen to me this past Week on a 2018 S63. I have yet to take it to the dealership but will do this week.
sam9187 is online now  
Old 11-05-2018, 12:17 PM
  #13  
Super Member
 
Join Date: Feb 2014
Location: Iowa
Posts: 880
Thanked 41 Times in 30 Posts
2019 S450 4Matic
I also have the problem of the trunk not closing once in a while. I was able to close it by tapping on the button on the driver's door a few times so that the trunk closes little by little. I just got off the phone with my dealer and here is the scoop. MB is aware of the problem and they say it's a defective part. My dealer said that they will call me as soon as the new part comes in. They have had several other customers with the same issue. Meanwhile, the service manager told me that if you press on the button (button that manually opens the trunk) underneath the trunk door a few times you should then be able to close the trunk. It's just a small inconvenience until the new part arrives.
BeanTrader is offline  
Old 11-05-2018, 05:43 PM
  #14  
Newbie
 
Join Date: Jun 2018
Location: S
Posts: 6
Thanked 1 Time in 1 Post
PURCHASING S560
KVN, don't feel like you are alone. I received my new S560 two weeks ago, and after 14 miles, the "Check Engine" light came on. Drove it straight to the dealer, (MB Escondido) who diagnosed the problem as a spark plug misfiring. Found the faulty plug with a damaged ("no gap") bent electrode. To their credit, the dealer did a thorough inspection of all the plugs, cylinder compression, engine functions, etc., etc. before replacing the faulty plug. No duct tape fix for that baby. They had to special order a spark plug, not having one in stock. Can't imagine what a new spark plug cost. Now, with 500 miles on the odometer, all is well and so far I'm very happy with the new ride.
CDAVIDWEIMER is offline  
Old 11-05-2018, 06:16 PM
  #15  
MBWorld Fanatic!
 
ItalianJoe1's Avatar
 
Join Date: May 2015
Location: Miami, FL
Posts: 3,522
Thanked 677 Times in 563 Posts
2003 CL 600
Originally Posted by CDAVIDWEIMER View Post
KVN, don't feel like you are alone. I received my new S560 two weeks ago, and after 14 miles, the "Check Engine" light came on. Drove it straight to the dealer, (MB Escondido) who diagnosed the problem as a spark plug misfiring. Found the faulty plug with a damaged ("no gap") bent electrode. To their credit, the dealer did a thorough inspection of all the plugs, cylinder compression, engine functions, etc., etc. before replacing the faulty plug. No duct tape fix for that baby. They had to special order a spark plug, not having one in stock. Can't imagine what a new spark plug cost. Now, with 500 miles on the odometer, all is well and so far I'm very happy with the new ride.
About $25 last time I looked, but it's a new part # and most dealers haven't stocked plugs for the new engine since they haven't hit the age where they need plugs in most cases. I've had to order them for repair jobs too.
ItalianJoe1 is offline  
Old 11-05-2018, 06:38 PM
  #16  
Out Of Control!!
 
hyperion667's Avatar
 
Join Date: Jul 2010
Location: North Carolina
Posts: 21,053
Thanked 664 Times in 643 Posts
'12 CLSAMG
OP, I'd recommend looking at a Kia instead.
hyperion667 is online now  
Old 11-05-2018, 10:41 PM
  #17  
Senior Member
Thread Starter
 
Join Date: Dec 2009
Location: NYC
Posts: 264
Thanked 4 Times in 4 Posts
2019 GLC63 Coupe, 2016 E63S, 2019 S560, 2017 AMG GTS
Now I'm told that there's a recal on ALL 2019 S560 models. I'm very disappointed and angry, like I stated before this is my second S560 in a year, the first one had 5 different issues and I only owned the car for less than 1,000 miles. Now I'm stupid enough to buy another S560 and this crap happens. Some people here don't get it, I know is a car, a machine with lots of computers etc. inside however you spend this type of cash on a car and buy into to "THE BEST or NOTHING" Mercedes Benz propaganda for a reason, and trust me the last thing you expect from an S class is to be at the service department soon after you drove the car of the lot. I'm so turned off by this crap. Great quality control Mercedes.

Last edited by Kvn22; 11-05-2018 at 10:48 PM.
Kvn22 is offline  
Old 11-05-2018, 11:05 PM
  #18  
Super Member
 
Join Date: Apr 2007
Location: San Diego, CA
Posts: 658
Thanked 100 Times in 88 Posts
2018 E400 Coupe, 2012 SLK350
I certainly understand why having two S560's with issues so soon is disappointing. It seems you see the value in what the car has to offer overall, do get yours fixed and perhaps write a letter to MBUSA documenting your issues.
teksurv is online now  
Old 11-05-2018, 11:09 PM
  #19  
Senior Member
Thread Starter
 
Join Date: Dec 2009
Location: NYC
Posts: 264
Thanked 4 Times in 4 Posts
2019 GLC63 Coupe, 2016 E63S, 2019 S560, 2017 AMG GTS
Originally Posted by teksurv View Post
I certainly understand why having two S560's with issues so soon is disappointing. It seems you see the value in what the car has to offer overall, do get yours fixed and perhaps write a letter to MBUSA documenting your issues.
Tomorrow I should here back from management at Mercedes Benz Of Manhattan, I can't wait to see what they say.
Kvn22 is offline  
Old 11-05-2018, 11:26 PM
  #20  
Super Member
iTrader: (1)
 
S63AMG888's Avatar
 
Join Date: Mar 2018
Location: Socal and Norcal
Posts: 644
Thanked 69 Times in 62 Posts
S63AMG, SL63, E63
There are other ways to get this resolved.

1: Lemon law if it applies to your state.

2: Contact MBusa at the highest level management. Here is the information that might come handy:

https://www.elliott.org/company-cont...enz-usa-mbusa/









S63AMG888 is online now  
Old 11-06-2018, 07:22 PM
  #21  
Junior Member
 
Join Date: Nov 2018
Posts: 20
Thanks: 0
Thanked 8 Times in 1 Post
S560 (18), Jeep GC (17), Volvo XC90 (08)
Same here; 2018 S560 and trunk won't stay close every now and then. MB has no solution yet.
I try not to use the trunk but if I have to and it won't stay closed, I push the emergency release button on the inside a couple of times and try it again. After some iterations it stays closed. Very annoying, no doubt!

Dan
DanW222 is offline  
Old 11-09-2018, 11:53 AM
  #22  
Newbie
 
Join Date: Nov 2018
Posts: 3
Thanks: 0
Thanked 1 Time in 1 Post
w222
I only had it once, the trunk wouldn't close, but i found the reason: i left the carkey in the boot.
If the carkey is in the boot, the trunk will not close.
jerry-61 is offline  
Old 11-09-2018, 12:44 PM
  #23  
Newbie
 
Join Date: Nov 2018
Posts: 7
Thanks: 0
Thanked 1 Time in 1 Post
S560
I just took delivery of a 2019 S560 and asked the product specialist about this problem. He told me Germany thinks it has to do with the Key FOB proximity to the trunk.

He suggested that you use the release/lock on the door or stand away from the vehicle when trying to close the trunk. He thinks software is coming to fix.
ESSRTEE8 is offline  
The Following User Says Thank You to ESSRTEE8 For This Useful Post:
raja777m (11-09-2018)
Old 11-09-2018, 03:09 PM
  #24  
Senior Member
Thread Starter
 
Join Date: Dec 2009
Location: NYC
Posts: 264
Thanked 4 Times in 4 Posts
2019 GLC63 Coupe, 2016 E63S, 2019 S560, 2017 AMG GTS
Still no fix for this issue. Amazing!
Kvn22 is offline  
Old 11-27-2018, 06:01 AM
  #25  
Junior Member
 
Join Date: Jun 2015
Posts: 45
Thanked 4 Times in 4 Posts
2017 C43 Sedan and 2018 E300 Sedan. 2015 S550 gone.
Originally Posted by Utopia Texas View Post
This would be a great opportunity for MB to market their own branded trunk tape price determined by type of Mercedes. C Class tape starting at $200 per roll up to S Class tape at $500 per roll. Naturally any AMG trunk tape would carry a premium because it was put on the roll by a certified Mercedes employee rather than by machine. It would only come in Black, Silver and White since no other colors on the planet actually exist.....
Oh, now thatís really funny because it is just shy of plausible.
Vallie123 is offline  

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 0 votes,  average.

Quick Reply: 2019 S560, 3 days old already defective!!


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: