mmmikemo

Just picked up 2011 S550 with low miles and still got lots of original warranty left. Also have the two years of prepaid maintenance with it cause this is the deal MB has now from the dealer.

Looking for some guidance on the best service department?

Thx in advance, Mike

natcahd

Mike sorry to piggyback, but ditto for Atlanta Area. Live on the south side.

Hd

mmmikemo

Bump...

Anyone ever had a good experience with a dealer service department?...can you recommend one?...or a service advisor that knows their stuff?


Prefer comments about WI Simonson, Beverly Hills or South Bay!

Carters550

They are all thieves I tried fltsher jones in Newport, I did try Laguna niguel mbz , foothill mbenz , house of imports mbez ...they are all thieves... I have dealt with each one at level or another ... They all try to up sale you.. The best one I found is none :-( ....find a good Indy shop and stick to it ...

steveb9771

I have had good experiences with Anaheim Mercedes. They do NOT try to sell unnecessary service. On one of my first visits, I was asked if my vehicle was leased. This seemed strange, but they explained that all listed maintenance MUST be performed on lease vehicles whether it is needed or not.

As an example, since my vehicle is NOT leased, they inspect the wiper blades each time I visit, and conclude after seven years, the original blades do NOT need to be replaces. They will point out which service items MUST be performed-- As an example transmission service at 39,000 to 40,000 miles. When I needed tires, they told me their best price, but advised me that I could probably do better elsewhere.

They price match any other dealer without question. They often have advertised specials that are the lowest in the country.

Extremely low mileage loan cars are provided at no charge, however they usually are "C" class. They do NOT require an appointment, but you will be able to drop off you car and be in a loan car usually in less than 10 or 15 minutes if you have an appointment.

mmmikemo

Thanks Steve. Have you been using a particular service advisor or just rolling the dice based the time you arrive? I am hoping to get a referral since I have a couple of years of dealer maintenance that is already covered! Anaheim is doable for me as long as I get a loaner.

mmmikemo

I already have a great Indy shop up here on the west side. G&N Motors on Santa Monica near Century City but need a dealer till my free prepaid maintenance is run out!

steveb9771

I have worked with a few of them. Dave is the most experienced. Mike is also easy to work with. If you need a loan car, make an appointment and let them know so they can reserve one for you. If you do not have an appointment, there is a small possibility that they may be out of loan cars.

Another plus is most of the service advisors keep touch-up paint in their desks and will touch up any small chips at no charge if you ask them and they have a suitable color.

mmmikemo

Thanks Steve...does anyone have any comments about the westside dealers?