Is this explanation Legit ? ( S550 windshield )
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Newbie
Joined: Nov 2018
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S550
Is this explanation Legit ? ( S550 windshield )
2016 S550 equipped reflective IR windshield stone damage replaced at the dealer with MB non-/IR reflective clear glass with an explanation that this is the correct MB replacement, the Ir/reflective windshield is no longer available based on my VIN. I find that hard to believe and have sent an email to MB USA but not holding my breath so reaching out to the MB forums for opinions or how to verify the dealers explanation ( the owner has a less than steller reputation ). Sound even remotely likely ? If it was you then what ?
Super Member
Joined: Oct 2007
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From: Southern California
2007 CL550
All Mercedes S class sold in the US have had IR reflective glass forover10 years. I believe the non IR glass was only used on lower cost European versions which had much less standard equipment and often smaller engines.
Thread Starter
Newbie
Joined: Nov 2018
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S550
Thanks Steve, I was told by the service writer, a good guy, that the parts dept ordered the replacement based on my VIN and a non -IR reflective is what was shipped and installed with no mention to me. When I picked it up complained that they just de-valued my car they got back to me two days later and stated that the response from MB parts was that this is the current replacement part. Needless to say that makes zero sense to me but I cant imagine why MB would even be making a non reflective windshield for a 2016 S class but there is the logo on the glass.....I have no idea if it's genuine or not. I'm hoping MB USA gets back to me some day meanwhile it's parked.
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Joined: Aug 2018
Posts: 137
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2014 S550
If you get in just the right light from the outside you should be able to see the "cutouts" in the glass in the lower center and just to the passenger side of the cameras up top if you have the athermic glass.
Thanks Steve, I was told by the service writer, a good guy, that the parts dept ordered the replacement based on my VIN and a non -IR reflective is what was shipped and installed with no mention to me. When I picked it up complained that they just de-valued my car they got back to me two days later and stated that the response from MB parts was that this is the current replacement part. Needless to say that makes zero sense to me but I cant imagine why MB would even be making a non reflective windshield for a 2016 S class but there is the logo on the glass.....I have no idea if it's genuine or not. I'm hoping MB USA gets back to me some day meanwhile it's parked.
