Complaining to MB Corporate
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Super Member
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2021 S500 (Mojave Silver), MB S400 (wife), BMW 750Li (passed on to kids)
Complaining to MB Corporate
Hi, does anyone have an email for MB Corporate (not MB USA or any other country specific) to raise a complaint?
Thanks in advance.
Thanks in advance.
MBWorld Fanatic!
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From: Corona Del Mar, CA
2019 SL450, 2019 E450 Luxury Trim Wagon, 2024 BMW I7 xDrive60
I’ve tried to complain via email to MB in Germany before and it never seems to work. If you really want to get their attention, send a hard copy letter, by FedEx to the CEO. You will get a reply, but you probably won’t like it.
For decades, I was the exclusive U.S. agent and importer for a German manufacturing company. I traveled to Germany every year. I loved the company and the German people in general, but they rarely—if EVER—will admit to being wrong about ANYTHING! They always have what they feel is a perfectly correct explanation for why they have done or not done something. I found that I was either going to do things their way or I wasn’t going to be their business partner.
I’m quite sure that the bottom line with MB will be something like “Our vehicles are the finest that exist.” The underlying and probably unsaid comment will be “Drive our vehicles or don’t, we couldn’t care less what you have to say about them.” A perfect example of this is their insistence that their sedans not be equipped with a jack & spare and that they purposely go out of their way to insure that there is no good place for an owner to store one, should they wish to. IMHO, pure, unadulterated PIGHEADEDNESS!
For decades, I was the exclusive U.S. agent and importer for a German manufacturing company. I traveled to Germany every year. I loved the company and the German people in general, but they rarely—if EVER—will admit to being wrong about ANYTHING! They always have what they feel is a perfectly correct explanation for why they have done or not done something. I found that I was either going to do things their way or I wasn’t going to be their business partner.
I’m quite sure that the bottom line with MB will be something like “Our vehicles are the finest that exist.” The underlying and probably unsaid comment will be “Drive our vehicles or don’t, we couldn’t care less what you have to say about them.” A perfect example of this is their insistence that their sedans not be equipped with a jack & spare and that they purposely go out of their way to insure that there is no good place for an owner to store one, should they wish to. IMHO, pure, unadulterated PIGHEADEDNESS!
MBWorld Fanatic!
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
I cannot think of any company with this many products in the field could have a corporate email address for direct customer complaints. There would be thousands of stupid people bombarding them with stupid issues. How could they filter one important message amongst the pile of crap?
I'm afraid it needs to go from regions up, whether we like it or not. There would need to be many people sharing the same view (not saying the OP could not have one).
Would be interesting to hear more about the actual topic.
I'm afraid it needs to go from regions up, whether we like it or not. There would need to be many people sharing the same view (not saying the OP could not have one).
Would be interesting to hear more about the actual topic.
Junior Member
Joined: Jan 2015
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From: So. Fla.
W223 (22 S500)
Several years ago I had a serious, recurring, issue with my W222 that no one seemed to be able to figure out. It was also out of the lemon law period so I escalated from dealer to MBUSA customer service, who promptly shrugged and said it is what it is. So I took a different route—I contacted the then-CEO of MB USA via linkedin. Sure enough, I was made good on my problem within a few weeks. When they contacted me with the solution they made sure to mention it came all the way from the top brass.
Bottom line—and if the gravity of the issue warrants it—get creative and follow non-standard channels if the official path leads nowhere.
Bottom line—and if the gravity of the issue warrants it—get creative and follow non-standard channels if the official path leads nowhere.
MBWorld God!
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I cannot think of any company with this many products in the field could have a corporate email address for direct customer complaints. There would be thousands of stupid people bombarding them with stupid issues. How could they filter one important message amongst the pile of crap?
I'm afraid it needs to go from regions up, whether we like it or not. There would need to be many people sharing the same view (not saying the OP could not have one).
Would be interesting to hear more about the actual topic.
I'm afraid it needs to go from regions up, whether we like it or not. There would need to be many people sharing the same view (not saying the OP could not have one).
Would be interesting to hear more about the actual topic.
https://time.com/3116424/daimler-vac...out-of-office/
https://www.cnbc.com/2017/08/17/one-...-vacation.html
https://www.fastcompany.com/3034699/...to-delete-them
Basically Daimler AG employees (well now Mercedes-Benz AG employees, the article was written prior to the name change) was offered an option to automatically delete emails received during their vacation to help with workload when they return.
Senior Member
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From: Bonita Springs, FL
2021 Cirrus Silver S580 AMG, 2020 Polar White GLE350
I don’t know if this will help, but here are some MBUSA executives and their email addresses: https://www.elliott.org/company-cont...enz-usa-mbusa/
Super Member
Joined: Nov 2021
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From: Hong Kong, China
2021 S450 4Matic
At the bottom of your complaint letter, it should help to increase the attention by cc to Better Business Bureau, Consumer Council, local traffic safety authority (eg NHTSA) , GM of the dealership, and whatever parties that are even remotely related to or interested in the issue.
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MBWorld Fanatic!
Joined: Dec 2006
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
Speaking of emails, that reminds me of a topic (from different sources so different links are included here):
https://time.com/3116424/daimler-vac...out-of-office/
https://www.cnbc.com/2017/08/17/one-...-vacation.html
https://www.fastcompany.com/3034699/...to-delete-them
Basically Daimler AG employees (well now Mercedes-Benz AG employees, the article was written prior to the name change) was offered an option to automatically delete emails received during their vacation to help with workload when they return.
https://time.com/3116424/daimler-vac...out-of-office/
https://www.cnbc.com/2017/08/17/one-...-vacation.html
https://www.fastcompany.com/3034699/...to-delete-them
Basically Daimler AG employees (well now Mercedes-Benz AG employees, the article was written prior to the name change) was offered an option to automatically delete emails received during their vacation to help with workload when they return.
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Thread Starter
Super Member
Joined: Sep 2020
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2021 S500 (Mojave Silver), MB S400 (wife), BMW 750Li (passed on to kids)
I don’t know if this will help, but here are some MBUSA executives and their email addresses: https://www.elliott.org/company-cont...enz-usa-mbusa/
Super Member
Joined: Nov 2021
Posts: 893
Likes: 397
From: Hong Kong, China
2021 S450 4Matic
Both companies have Mr Ola Källenius as chairman of the Board of Management.
Info are obtained in Google. I bet his secretary will screen all the emails and letters for him. So, you must get pass this screening first. Good luck.
His email address:- ola.kaellenius@daimler.com
Postal address:- Mercedesstraße 120, 70372 Stuttgart, Germany
https://group.mercedes-benz.com/comp...of-management/
Last edited by bishop64; Feb 7, 2022 at 03:15 AM.
MBWorld God!
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Your summary makes this look worse than I think it is. Emails would get deleted but at the same time those would be forwarded to a relevant person and the person sending the email would get informed about it. Should be good for the one sending the email that the response would not be waiting for the person returning from holidays.
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From: Washington DC
No more MB:(
At the bottom of your complaint letter, it should help to increase the attention by cc to Better Business Bureau, Consumer Council, local traffic safety authority (eg NHTSA) , GM of the dealership, and whatever parties that are even remotely related to or interested in the issue.
Noise always helps.
MBWorld Fanatic!
Joined: Dec 2006
Posts: 6,499
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
Interesting, that is much better to hear. I must have missed something from all three of the sources I linked, where does it say it gets automatically forward, could you please quote that part for me. That will be helpful, thanks again for your reply and thanks for the new reply in advance.
The first source says:
When an email is sent, the program, which is called “Mail on Holiday,” issues a reply to the sender that the person is out of the office and that the email will be deleted, while also offering the contact information of another employee for pressing matters.
So the person sending the original email does get a response and is informed about the person who would be available but the email does not seem to be automatically forwarded. The person sending the original email needs to forward his/her email himself/herself. My mistake was to assume automatic forwarding, should have been straightforward since the automated response already had all the necessary information. The original email would get deleted from the inbox of the first address. That should be OK.
Perhaps the idea is that the person sending emails during vacation periods would reconsider if the issue is important enough to be sent to another person who would be available? A bit questionable.
MBWorld God!
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Posts: 32,505
Likes: 6,347
It did not seem to be as good an approach as I interpreted after first reading. Seems I forgot the original text after reading it all (most of it) and added my own assumptions.
The first source says:
When an email is sent, the program, which is called “Mail on Holiday,” issues a reply to the sender that the person is out of the office and that the email will be deleted, while also offering the contact information of another employee for pressing matters.
So the person sending the original email does get a response and is informed about the person who would be available but the email does not seem to be automatically forwarded. The person sending the original email needs to forward his/her email himself/herself. My mistake was to assume automatic forwarding, should have been straightforward since the automated response already had all the necessary information. The original email would get deleted from the inbox of the first address. That should be OK.
Perhaps the idea is that the person sending emails during vacation periods would reconsider if the issue is important enough to be sent to another person who would be available? A bit questionable.
The first source says:
When an email is sent, the program, which is called “Mail on Holiday,” issues a reply to the sender that the person is out of the office and that the email will be deleted, while also offering the contact information of another employee for pressing matters.
So the person sending the original email does get a response and is informed about the person who would be available but the email does not seem to be automatically forwarded. The person sending the original email needs to forward his/her email himself/herself. My mistake was to assume automatic forwarding, should have been straightforward since the automated response already had all the necessary information. The original email would get deleted from the inbox of the first address. That should be OK.
Perhaps the idea is that the person sending emails during vacation periods would reconsider if the issue is important enough to be sent to another person who would be available? A bit questionable.
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