E-Class (W213) 2016 - 2023

Getting the Lawyer involved....

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Old 05-22-2017, 11:52 AM
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2017 Mercedes Benz E220D/GONE!JUNK!Current GLC Coupe 350d 4 Matic
Getting the Lawyer involved....

Well it has come to that...

Had to get a Lawyer involved.

Bought the Car End of December 2016.

The Car has been in the shop around 15 Days all together.

*Dash Rattle
*Roof Crackling sound
*No Internet Connection*still has issues,and i pay for it each month*
*No Internet Radio*been paying since begining,it worked all together maybe 2 Weeks*
*Works when it wants to*been also paying since beginining
*Seat worn out,some pieces chipped off,side bolster has spider web
*Seat squeeking
*Nav Screen sometimes just resets
*Distronic would suddenly break to a speed limit not present on the freeway,and no there are no trucks around.Especially not trucks with a speed limit of 60km/h
*Speed limit Assistant shows wrong Speed Limits
*AC,control unit replaced

Thats it for now.

MB Customer Service offered 100 bucks gift certificate...

Will see what the Lawyer says.
I do not feel like owning this Vehicle any longer.
Old 05-22-2017, 12:00 PM
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The $100 offer was degrading to say the least! To me, it means all your troubles are worth $100 to MB. Too bad besides US, maybe Canada, "lemon law" is unheard of. Hope the lawyer can offer some relief.
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Old 05-22-2017, 04:06 PM
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Sounds like MB has a significant issue with their quality control related to electronics assembly and testing during the manufacturing process. Bad enough that you have a couple of annoying mechanical issues and sub-par parts, but the intermittent electronics speaks to poor build quality in an area that's problematic to resolve. Far too many people on this particular forum seem to have a litany of electronics-related issues with this new model that goes beyond just first year rollout issues. Definitely let your lawyer and MB sort this whole thing out. A $100 gift certificate is an insult.
Old 05-22-2017, 04:56 PM
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Past 03 SL500,03 C240, 07 E350, 07 ML350, 10 ML350,11&14 E350 X2 2017 E300, 2017 C350e & 2000 S500
Ive had all these issues you listed and more

*Dash Rattle
*Roof Crackling sound
*No Internet Connection*still has issues,and i pay for it each month*
*No Internet Radio*been paying since begining,it worked all together maybe 2 Weeks*
*Works when it wants to*been also paying since beginning
*Seat squeeking
*Nav Screen sometimes just resets
-Door doesn't close
-drivers door closes back on in you
-pillers misaligned
-parking sensors go off when they want to for no reason
-brake noise
-garage door opener does not store
-misaligned wood on center console with the ac outlets
- remote start doesnt work-windows are open error message
-AC vibrating the whole car when on high.
-transmission skips when going from park to Drive

thats as far as I can remember, bad quality control on this car or just first year issues.
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Old 05-23-2017, 05:27 AM
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Wow that is quite a bit more...




Originally Posted by Mbracer26
Ive had all these issues you listed and more

*Dash Rattle
*Roof Crackling sound
*No Internet Connection*still has issues,and i pay for it each month*
*No Internet Radio*been paying since begining,it worked all together maybe 2 Weeks*
*Works when it wants to*been also paying since beginning
*Seat squeeking
*Nav Screen sometimes just resets
-Door doesn't close
-drivers door closes back on in you
-pillers misaligned
-parking sensors go off when they want to for no reason
-brake noise
-garage door opener does not store
-misaligned wood on center console with the ac outlets
- remote start doesnt work-windows are open error message
-AC vibrating the whole car when on high.
-transmission skips when going from park to Drive

thats as far as I can remember, bad quality control on this car or just first year issues.
Old 05-23-2017, 08:24 AM
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Originally Posted by Mbracer26
Ive had all these issues you listed and more

*Dash Rattle
*Roof Crackling sound
*No Internet Connection*still has issues,and i pay for it each month*
*No Internet Radio*been paying since begining,it worked all together maybe 2 Weeks*
*Works when it wants to*been also paying since beginning
*Seat squeeking
*Nav Screen sometimes just resets
-Door doesn't close
-drivers door closes back on in you
-pillers misaligned
-parking sensors go off when they want to for no reason
-brake noise
-garage door opener does not store
-misaligned wood on center console with the ac outlets
- remote start doesnt work-windows are open error message
-AC vibrating the whole car when on high.
-transmission skips when going from park to Drive

thats as far as I can remember, bad quality control on this car or just first year issues.
You car was assembled by morons and parts made by morons.
Old 05-23-2017, 04:09 PM
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Talking

Originally Posted by Flash Gordon
You car was assembled by morons and parts made by morons.
I think they hired those indian tech supports to assemble these cars, or just graduated high school students. But im pretty sure its the indian tech supports.
Old 05-23-2017, 06:15 PM
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Originally Posted by Mbracer26
I think they hired those indian tech supports to assemble these cars, or just graduated high school students. But im pretty sure its the indian tech supports.
If you hire the wrong person for the job, the result will be a FUBAR regardless of ethnic or language.
Old 05-23-2017, 09:33 PM
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A car
Where are these E classes made now? US?
Old 05-23-2017, 10:58 PM
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US bound E class cars are made in Germany.
Old 05-24-2017, 08:26 AM
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Originally Posted by teksurv
US bound E class cars are made in Germany.
German labors don't work hard anymore like used too. I think auto union members work only 35 hrs. per week. Americans, Koreans, and Japanese are much better in that category. Just take a good look at the complaints, it's ridiculous! All the cars I owned previously don't have that many complaints combined!
Old 05-24-2017, 09:40 AM
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Originally Posted by Flash Gordon
German labors don't work hard anymore like used too. I think auto union members work only 35 hrs. per week. Americans, Koreans, and Japanese are much better in that category. Just take a good look at the complaints, it's ridiculous! All the cars I owned previously don't have that many complaints combined!




So just because they work less hours a week they do a poor job?
Also, the fact that you are judging a car by the number of complaints on a forum like this is hilarious.
Old 05-24-2017, 10:44 AM
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Originally Posted by Flash Gordon
German labors don't work hard anymore like used too. I think auto union members work only 35 hrs. per week. Americans, Koreans, and Japanese are much better in that category. Just take a good look at the complaints, it's ridiculous! All the cars I owned previously don't have that many complaints combined!
Hours worked per week doesn't matter. The real question is do they still have pride in their work? From a couple of people I've known who worked on US make assembly lines -- the Americans gave up a long time ago.

That said, I just had an American-made GLE as a loaner and it was by-far the most solid car I've driven in a long time. Not one single squeak, rattle, or glitch anywhere in the car.
Old 05-24-2017, 01:42 PM
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Originally Posted by vic viper
So just because they work less hours a week they do a poor job?
Also, the fact that you are judging a car by the number of complaints on a forum like this is hilarious.
Coming from a MB tech, more hilarious.
Old 05-24-2017, 04:12 PM
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Originally Posted by Flash Gordon
Coming from a MB tech, more hilarious.

Yeah, I am sure you are very well informed on European work ethics living in the US.
Old 06-02-2017, 09:25 AM
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Anything new to report?
Old 06-02-2017, 11:31 AM
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Not yet

The lawyer will draw up a letter and send them to the Dealer and the Mercedes Switzerland.

He explained to me tha​​​​​t it's a little different here then I'm the US and that the dealer carrys the responsibility to follow trough.

​​​​​At the moment the best bet of getting out of this vehicle is to claim it unsafe die to the malfunction on the cruise control pilot *****.

It ​​​​​ will randomly apply the brakes and slow the car down to a speed limit not posted. So for example I drive 65 mph which is the speed limit, but for some reason the car will brake down to 45.

Imagine someone driving behind you and this happens.

​​​​​So we will claim the car not being safe. And Mercedes has no fix for this. I quote, this is the way it works now there are no fixes for it.

Thanx for your interest I will keep you posted.

Dejan
Old 06-02-2017, 11:39 AM
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Wow. Just seems like the dealer should want to fix this immediately! What is their response to the problem? Have you taken them out on a drive in the car to show them this?
Old 06-02-2017, 12:14 PM
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...

Yes. I have actually recorded it. And sent it to them. They know the problem exists.

They say that there is no ​​​​solution to this problem.

Old 06-02-2017, 12:25 PM
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Me Too!

Hello everyone. So my 2017 has had numerous rattles and has spent 21 days at the dealership trying to resolve these issues. So far the headliner rattle has been corrected and the review mirror rattle as well.

I am noticing a vibrating sound now coming from the passenger side dash on rough roads, which are now prevalent in Northern California, so I will be seeing the dealer to address that in the near future.

My keyless entry sometimes does not work and I have to use the key fob, but with the problems with the rattles I hardly notice it.

1 year of searching for a new car and I am stuck with this.

John
2017 E43

PS

My former car 2011 Audi S4 had zero rattles at time of trade in.
Old 06-02-2017, 01:13 PM
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Originally Posted by RickInHouston
Wow. Just seems like the dealer should want to fix this immediately! What is their response to the problem? Have you taken them out on a drive in the car to show them this?
Now be honest Rick, aren't you so much happier that you managed to get a E400 than be swapped into another E300? Sure it doesn't have the latest dual large LED screen dash, but you don't have these kind of issues to deal with either.

Now I'm sure MB will eventually work all the kinks out of this new model E, as they usually do in future builds. However stuff like this with the vehicle just arbitrarily braking and slowing down is a massive safety flaw. People could get killed or seriously injured, if someone is tailgating you highway speeds when this occurs. To me, the response from the MB dealer to OP that they and MB corporate know and acknowledge that the problem exists, but they have no solution to it while they still expect OP to keep driving the vehicle, would make MB liable should an accident occur due to this malfunction.
Old 06-02-2017, 01:13 PM
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Originally Posted by Flash Gordon
You car was assembled by morons and parts made by morons.
Here are a couple of photos. The first one shows how UAW workers "fix" a door that doesn't close properly. The second one shows Porsche workers.

I believe these two photos tell a huge story about how things are done in Detroit and in Leipzig. With MB trying to be everything to everybody, I believe their workmanship is headed towards the Detroit model. Too bad.



Old 06-02-2017, 02:33 PM
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Originally Posted by Streamliner

Here are a couple of photos. The first one shows how UAW workers "fix" a door that doesn't close properly. The second one shows Porsche workers.

I believe these two photos tell a huge story about how things are done in Detroit and in Leipzig. With MB trying to be everything to everybody, I believe their workmanship is headed towards the Detroit model. Too bad.





That's gotta be the dumbest thing I've ever seen. You pick 2 random photos off of Google and try to compare them to each other and to MB?
Old 06-02-2017, 02:52 PM
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Originally Posted by BlackjackM
That's gotta be the dumbest thing I've ever seen. You pick 2 random photos off of Google and try to compare them to each other and to MB?


To the OP, here's to a quick resolution of your issues, I'm curious if the Swiss consumer has more recourse than the folks on the other side of the pond.
Old 06-04-2017, 03:40 PM
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Originally Posted by PaulE550
Now be honest Rick, aren't you so much happier that you managed to get a E400 than be swapped into another E300? Sure it doesn't have the latest dual large LED screen dash, but you don't have these kind of issues to deal with either.

Now I'm sure MB will eventually work all the kinks out of this new model E, as they usually do in future builds. However stuff like this with the vehicle just arbitrarily braking and slowing down is a massive safety flaw. People could get killed or seriously injured, if someone is tailgating you highway speeds when this occurs. To me, the response from the MB dealer to OP that they and MB corporate know and acknowledge that the problem exists, but they have no solution to it while they still expect OP to keep driving the vehicle, would make MB liable should an accident occur due to this malfunction.
I am very happy! The car drives like a new car. I had that awful oil / grease smell in the garage the second day after driving it all the first day. It didn't happen with my new sedan. The accelerator and brake pedals are very tight, but loosen with time. I didn't have that with my sedan.

It is weird driving a more expensive car with less features. I have to keep telling myself - it's a sports car. It shouldn't have to tell me I'm too close to something!

I have already researched switching out the premium speakers. They aren't engaging at all. Much better in the sedan!

I am shocked Mercedes isn't all over the OPs car for what it's doing while driving around. That is a safety issue and needs to be addressed!


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