Teaser pics for ADV1 20" on DW '12 CLS63.
#26
I was not referring to ADV1 with that comment. if they told you 3 1/2 months and that is how long it took then that is one thing. It is when companies tell you 4-6 weeks and it takes 3 1/2 months which happens more often than not.
#27
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'13 CLS63 PP, '16 Huracan , '11 RR Ghost
True. I absolutely agree. But it depends on which wheels companies you're dealing with too.
#28
HRE Wheels does not purchase our supplies from COR.
HRE Wheels has our very own in-house facility and we are very open regarding who our suppliers and partners are.
Feel free to contact me directly about this matter.
Last edited by HRE_Wheels; 04-18-2012 at 01:46 PM.
#31
I was not trying to derail but it was pointed out that I was bashing when I was not at all. So I said my opinion. And I also want to say I think this CLS and these wheels look very good.
Last edited by db71; 04-18-2012 at 02:41 PM.
#32
Senior Member
Thread Starter
Had a nice chat with Jordan, the president of ADV, yesterday. I have to say, after the initial poor response from their customer service, they have stepped up in a major way, and have gone beyond what I even expected. Below is part of the email Jordan sent me after our chat:
"Great speaking to you earlier, thank you for taking the time to speak with me. As discussed I appreciate your business very much and we apologize for the issue, regardless of the cause we're always more than happy to do whatever is necessary to satisfy you as our customer. To reiterate on the resolution that you and I discussed we are going to be making you a new set of wheels, same sizes, finish, style, offsets however engineered this time around with the intent to meet or exceed your expectations in terms of weight.
You were quoted an estimated weight of 24 –26 lbs from what I understand and we'll engineer them with this intent, should we not be able to meet this weight we will discuss alternatives that may be better for you if needed. This is something we do every day so it's really not an issue, and would not have been had they originally been ordered this way. No problem though, I appreciate the opportunity to make it right for you and I'll do exactly that.
As agreed, you can continue to use the existing wheels in the meantime and once the new ones are complete we'll ship them over to you with return labels included. Once you've installed the new ones, just let us know and we'll schedule the pick up for the old ones.
I'll process the new order on the next batch that I input which will likely be tomorrow and you'll receive a new invoice at $0.00 which will be order # 2692W (warranty). Once it's in the system it will go through production as all of our orders do and you and I will personally handle the order and keep you updated as we go as well as on the weight analysis and 2d / 3d drafts for your review. "
Impressive!
-A
"Great speaking to you earlier, thank you for taking the time to speak with me. As discussed I appreciate your business very much and we apologize for the issue, regardless of the cause we're always more than happy to do whatever is necessary to satisfy you as our customer. To reiterate on the resolution that you and I discussed we are going to be making you a new set of wheels, same sizes, finish, style, offsets however engineered this time around with the intent to meet or exceed your expectations in terms of weight.
You were quoted an estimated weight of 24 –26 lbs from what I understand and we'll engineer them with this intent, should we not be able to meet this weight we will discuss alternatives that may be better for you if needed. This is something we do every day so it's really not an issue, and would not have been had they originally been ordered this way. No problem though, I appreciate the opportunity to make it right for you and I'll do exactly that.
As agreed, you can continue to use the existing wheels in the meantime and once the new ones are complete we'll ship them over to you with return labels included. Once you've installed the new ones, just let us know and we'll schedule the pick up for the old ones.
I'll process the new order on the next batch that I input which will likely be tomorrow and you'll receive a new invoice at $0.00 which will be order # 2692W (warranty). Once it's in the system it will go through production as all of our orders do and you and I will personally handle the order and keep you updated as we go as well as on the weight analysis and 2d / 3d drafts for your review. "
Impressive!
-A
#33
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2014 GT-R; 2014 GL 350 BTC
Had a nice chat with Jordan, the president of ADV, yesterday. I have to say, after the initial poor response from their customer service, they have stepped up in a major way, and have gone beyond what I even expected. Below is part of the email Jordan sent me after our chat:
"Great speaking to you earlier, thank you for taking the time to speak with me. As discussed I appreciate your business very much and we apologize for the issue, regardless of the cause we're always more than happy to do whatever is necessary to satisfy you as our customer. To reiterate on the resolution that you and I discussed we are going to be making you a new set of wheels, same sizes, finish, style, offsets however engineered this time around with the intent to meet or exceed your expectations in terms of weight.
You were quoted an estimated weight of 24 –26 lbs from what I understand and we'll engineer them with this intent, should we not be able to meet this weight we will discuss alternatives that may be better for you if needed. This is something we do every day so it's really not an issue, and would not have been had they originally been ordered this way. No problem though, I appreciate the opportunity to make it right for you and I'll do exactly that.
As agreed, you can continue to use the existing wheels in the meantime and once the new ones are complete we'll ship them over to you with return labels included. Once you've installed the new ones, just let us know and we'll schedule the pick up for the old ones.
I'll process the new order on the next batch that I input which will likely be tomorrow and you'll receive a new invoice at $0.00 which will be order # 2692W (warranty). Once it's in the system it will go through production as all of our orders do and you and I will personally handle the order and keep you updated as we go as well as on the weight analysis and 2d / 3d drafts for your review. "
Impressive!
-A
"Great speaking to you earlier, thank you for taking the time to speak with me. As discussed I appreciate your business very much and we apologize for the issue, regardless of the cause we're always more than happy to do whatever is necessary to satisfy you as our customer. To reiterate on the resolution that you and I discussed we are going to be making you a new set of wheels, same sizes, finish, style, offsets however engineered this time around with the intent to meet or exceed your expectations in terms of weight.
You were quoted an estimated weight of 24 –26 lbs from what I understand and we'll engineer them with this intent, should we not be able to meet this weight we will discuss alternatives that may be better for you if needed. This is something we do every day so it's really not an issue, and would not have been had they originally been ordered this way. No problem though, I appreciate the opportunity to make it right for you and I'll do exactly that.
As agreed, you can continue to use the existing wheels in the meantime and once the new ones are complete we'll ship them over to you with return labels included. Once you've installed the new ones, just let us know and we'll schedule the pick up for the old ones.
I'll process the new order on the next batch that I input which will likely be tomorrow and you'll receive a new invoice at $0.00 which will be order # 2692W (warranty). Once it's in the system it will go through production as all of our orders do and you and I will personally handle the order and keep you updated as we go as well as on the weight analysis and 2d / 3d drafts for your review. "
Impressive!
-A
This is good to hear. Surprised to hear they can reengineer the design. Let us know about progress.
#34
Senior Member
Thread Starter
It's not so much reengineering the design as using all the lightweight protocols, titanium fasteners, cutouts, shaving backplates, etc. The original estimate likely assumed all of this but did not reflect that in the quote they gave for the PO, so it went through as a bare bones build.
#36
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Mercedes Benz CLS63 AMG
Even for a 3 piece wheel, our Comp90 Series wheel in 20" would be between 20-23 lbs. Anything heavier than the OE wheel weights would reduce the performance of your vehicle.
Here is picture of actual wheel weights for Vic55's CLS63.
P40SC - 20x11 - 22.4 lbs
Our 1pc is definitely a great option if your looking for a strong light weight option.
Mercedes CLS63 W218 P40SC Satin Black by HRE Wheels, on Flickr
Here is picture of actual wheel weights for Vic55's CLS63.
P40SC - 20x11 - 22.4 lbs
Our 1pc is definitely a great option if your looking for a strong light weight option.
Mercedes CLS63 W218 P40SC Satin Black by HRE Wheels, on Flickr
Very very very nice! Now this is a company who has been in business for many years and and has a very strong product.
#37
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2016 E550 Cab & 2011 GL 550 & 09 VROD Muscle & 06 Seadoo Speedster LE .......
DPE wheels 6 weeks wait time......had it in 7 weeks cause I'm in Canada.....good company to deal with n they keep you up to date........I love HRE s as well they r the trendsetters in this industry......so i stock a set of Brand new HRE s 947 R jus cause its HRE.....for my CLS
with all the stuff i have heard about Iforged COR n now ADV 1s...
with all the stuff i have heard about Iforged COR n now ADV 1s...
#39
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2012 CLS63