db71

I was not referring to ADV1 with that comment. if they told you 3 1/2 months and that is how long it took then that is one thing. It is when companies tell you 4-6 weeks and it takes 3 1/2 months which happens more often than not.

E-SICKTY3

True. I absolutely agree. But it depends on which wheels companies you're dealing with too.

HRE_Wheels

I prefer we are not involved in this topic. But to make things absolutely clear. HRE has no direct business association with COR.

HRE Wheels does not purchase our supplies from COR.

HRE Wheels has our very own in-house facility and we are very open regarding who our suppliers and partners are.

Feel free to contact me directly about this matter.

ajag

Wow, may need a mod to lock this thread, don't want to end up like the m3 forums lol.

Vic55

Nah we are all good here, this was a private member thread so all opinions are welcome and sponsors cant get mad at that.

db71

I was not trying to derail but it was pointed out that I was bashing when I was not at all. So I said my opinion. And I also want to say I think this CLS and these wheels look very good.

ajag

Had a nice chat with Jordan, the president of ADV, yesterday. I have to say, after the initial poor response from their customer service, they have stepped up in a major way, and have gone beyond what I even expected. Below is part of the email Jordan sent me after our chat:

"Great speaking to you earlier, thank you for taking the time to speak with me. As discussed I appreciate your business very much and we apologize for the issue, regardless of the cause we're always more than happy to do whatever is necessary to satisfy you as our customer. To reiterate on the resolution that you and I discussed we are going to be making you a new set of wheels, same sizes, finish, style, offsets however engineered this time around with the intent to meet or exceed your expectations in terms of weight.

You were quoted an estimated weight of 24 –26 lbs from what I understand and we'll engineer them with this intent, should we not be able to meet this weight we will discuss alternatives that may be better for you if needed. This is something we do every day so it's really not an issue, and would not have been had they originally been ordered this way. No problem though, I appreciate the opportunity to make it right for you and I'll do exactly that.

As agreed, you can continue to use the existing wheels in the meantime and once the new ones are complete we'll ship them over to you with return labels included. Once you've installed the new ones, just let us know and we'll schedule the pick up for the old ones.

I'll process the new order on the next batch that I input which will likely be tomorrow and you'll receive a new invoice at $0.00 which will be order # 2692W (warranty). Once it's in the system it will go through production as all of our orders do and you and I will personally handle the order and keep you updated as we go as well as on the weight analysis and 2d / 3d drafts for your review. "

Impressive!

-A

pgordon888

This is good to hear. Surprised to hear they can reengineer the design. Let us know about progress.

ajag

It's not so much reengineering the design as using all the lightweight protocols, titanium fasteners, cutouts, shaving backplates, etc. The original estimate likely assumed all of this but did not reflect that in the quote they gave for the PO, so it went through as a bare bones build.

db71

It is great that they did that for you good for them to step up and go above and beyond.

detail-king

Very very very nice! Now this is a company who has been in business for many years and and has a very strong product.

UDWANIT2

DPE wheels 6 weeks wait time......had it in 7 weeks cause I'm in Canada.....good company to deal with n they keep you up to date........I love HRE s as well they r the trendsetters in this industry......so i stock a set of Brand new HRE s 947 R jus cause its HRE.....for my CLS

with all the stuff i have heard about Iforged COR n now ADV 1s...

apdesign

ajag - good luck bro. jordan's email seem good and all but I won't believe a word.

hyperion667