AndrewC63

Hello Guys,

Do any of you have experience with the company Velos Wheels in Miami?

I ordered Velos Wheels VII for my project C63 and make the payment 10 days ago.
They said they have the wheels in stock and will ship to Holland if they have received the payment.
They told me I will received it this week.

But since they have received my payment, they don't contact me anymore, no replies to my email and don't pick up the phone anymore.

Have anyone contact with them?

Please help me, my car is almost ready but I have no wheels.

Thanks!

sinape62

Andrew- Did they provide shipping (tracking) information? Also, as a reminder it is ThanksGiving Day in the US. Some folks start the holiday early as of Monday. Not speaking for Velos in this situation. Try contacting them again on Friday. Black Friday as they call it the day after Thanksgiving. I would call them and Facebook them too. Best of luck and I hope Velos steps up and makes it good for you. Let us know how it works out.

AndrewC63

They did not provide shipping information.
They only said they will ship as soon as possible and that was last Thursday.
I called them many times also leave some messages at Facebook but still no response….

Thanks anyway

olszowa12

Damn, now I feel bad showing you that the wheels were for sale.
That sucks. I hope they respond quickly.

Did you pay with Paypal, credit card or bank transfer?

AndrewC63

Never mind, it is not your fault, I made a bank transfer and they said they have received my payment last Tuesday (19-11).
That was their last message.

The customer service was bad at all, they never reply my emails anymore, so I hope they don't f*ck me….byebye to my $4465,-.

gr

Autosport7

I don't think Velos is going to screw you man.
I'm sure they're on their way. If these are going from the US to Holland it will take a few weeks.

noodleman

if you tried calling them today then it's likely they didn't answer because today it's American Thanksgiving. I'd try again tomorrow and hopefully they respond to you.

sinape62

Andrew- give them another shout on Friday. Check your junk mail folder too. I had a reply from Eurocharged that went to junk folder. I really hope it works out. Velos should know you have a big voice on the MB forum...

Guilty

That's what happens when you buy something from Miami. Banana Republic like moosejaw calls it LOL.

Vise_

Yeah was gonna say, any wheel company from Miami = stay away.

AndrewC63

I hope they don't screw me, they promised as long as I made the payment asap, they will ship it to Holland asap.

They never give me the tracking code, so I hope it is on the way.

Thanks anyway guys and happy thanksgiving (we don't have that in Holland, we have Sinterklaas

tfthach13

My experience with Velos is pretty good for the most part. Communication is average especially if you catch them on a holiday or a weekend. I'm sure they'll get back to you soon.

avery.whss

10 days ago? ...I paid for wheels from FS in August and now they aren't even replying...Don't worry...Velos is good..I've ordered stuff from them and they come through unlike some other companies

velosdesignwerks

Andrew,

Sorry for the confusion. we are more than excited in getting this set to you but please don't think we would ever do such a thing. We are closed for Thanksgiving and through the weekend. The wheels done being built but we had a half day Wednesday which is normal here. We will reopen on Monday. It is a National Holiday here and Omar who you were in contact with is traveling.

Best Regards,

Colin D.

olszowa12

So esentially the wheels were never in stock?

Kriston

All these fly by night wheel manufacturers.

Fellas invest in quality. Not marketing as I always say. for 4400+ you could have had yourself a nice set of BBS / Volk / Work / HRE / Advan wheels.

velosdesignwerks

Rarely if we have overstock or duplicate a popular set. We have the ability of rushing sets and do so rarely for marketing purposes or for clients who pay rush fees. In this case it was rushed for marketing purposes.



Hey, everyone is entitled to their own opinion as an enthusiasts. This is a day for everyone to enjoy with their families and loved ones. We appreciate the support and all feedback. Just wanted to clarify this when it was brought to my attention. Enjoy the weekend and Happy Thanksgiving!

sinape62

Colin@velos- Glad you stepped up for AndrewC63. Perhaps an immediate communication from Velos would have eased concerns. 4k is not pocket change, so you must understand the consumer perspective and expected reaction. Andrew- Keep us posted, and //make sure// you receive shipping info. Happy Thanksgiving all!

AndrewC63

The reason why I buy the wheels was because it was in STOCK…
And Omar promised me he would ship the wheels at Friday last week or at least Monday.

I did not know on Wednesday Velos work half-day and Omar went on Holiday en today it is Thanksgiving.

Perhaps it would be better if Velos just had let me know.

Thank you guys, I don't have to worry anymore.
I will let you know if I have the wheels.

HRE or Adv Wheels are very expensive here in Holland: start at least 9.000 euro ($12K) and 2-3 months delivery time

Tomorrow my bodykit is placed! Cannot wait to see it man, I will post updates

Happy Thanksgivingday

hyperion667

it's always the same: customer complains, sponsor shows up to say, "oh, had NO idea"

and things seem fine......

OP: I hope you get your wheels soon, why the companies don't just communicate better is way beyond me........how hard is it to communicate these days? yeah; pretty hard with the phones, emails, pm's, texts, smoke signals, ESP......

I have no patience for these slackers........

Roswell

Holy crap, I'm sorry to hear about ur issue Andrew.

It was obvious from Velos thread that the wheels were in stock. That is poor marketing & lame excuse from u guys at Velos. I'm sorry Colin, but using the thanksgiving holidays is no excuse. With all the technologies we have these days, it only takes a minute to reply to a customer who paid u 4k$+ .

Roswell

https://mbworld.org/forums/c63-amg-w...y-special.html

Post #2 .. Still got these (?) , does it mean in stock or not in stock? Either ways, OP was told the wheels would be shipped last week or last Monday.

AndrewC63

They say it was in stock!!!

That's why I made the payment as soon as possible.
Besides that, I had 4 friends who want the same wheels but after they heard about it, they buy their wheels at Adv.

Velos could sold more wheels….

Vise_

Eventually people will start to learn that you need to either deal with legit wheel brands (HRE, BBS, Volk) or to expect these sorts of gong shows. Based on that Velos post I'd assume these were in stock as well although they do use the vague term 'just about ready to go' so it is unclear.