ml3504matic____

Have a 2007 E350, used the heated seat function on drivers side and it burned the seat. Should this be covered? Regular use, nothing harsh. This is a serious electrical fault. It burned my mother. It has about 207,000km.

kajtek1

Is this side of the seat? I don't recall heating pad reaching to the sides, so it could be other wires shorting?
Those cars don't have good wires.
I have seen 8 years old W211 harness for seat vents dropping down on the floor when the ends deteriorated.
That was on 2 cars of that age.
In the mean time wire harnesses on my father's 29 years old W124 stay bulletproof.

ml3504matic____

Yes it's the side of the seat. I think there is a heating pad there.

kajtek1

I search EPC and the drawings are pretty blurred with parts naming very misleading.
Looks to me the heating pad is #40 here
What you see inside that hole?

ml3504matic____

Then what was that wire? What should i do? Should MB Canada cover this? It's a major electrical flaw still.

kajtek1

10 years old electrical wires flexed every day and never replaced?
Good luck classifying it as a flaw.
Take all those bold tires with you
Jokes aside, find first what exactly is it.

ml3504matic____

This had happen 2 years ago actually. Didn't have time to bring it in

ml3504matic____

Still. Had an 2002 E320 that heated seat never got burned. Had a 2006 Ml350 for 9 years, it didn't catch on fire

konigstiger

40 in diagram is pre-facelift child seat recognition. MY07 heating element is built into seat cushion (20). Problem is not uncommon across MB models i.e.: w211 https://mbworld.org/forums/e-class-w...t-leather.html

Search “Callaway et al v. Mercedes-Benz USA, LLC et al’ for MBUSA class action.

I suggest contacting MB Canada for goodwill repair.

ml3504matic____

That is the exact stuff I see that's sticking out

I've contacted them by email all they said was this:

Dear Mr. *****:

Thank you for taking the time to contact us. We are sorry to learn of the circumstances which prompted you to write.

We recommend contacting the service department at your local Mercedes-Benz dealership with regard to your inquiry, as they are in the best position to assist you.
To locate your local Mercedes-Benz dealership, please click here.

ml3504matic____

Should I go to the dealer or contact MB Canada by phone?

konigstiger

Next step, speak with the dealership service manager to request MB Canada goodwill assistance.

ml3504matic____

I've brought it to two dealers. They both denied it. I swear if I put it on the newspaper. They'll do something about it. They say it's too old and won't warranty it.

ml3504matic____

Something that really bothered me is when they told me to book an appointment, he told me to call, when the service advisor was right infront of me

ml3504matic____

Update: After talking to MB Canada, and arguing with them. They told me to book an appointment with the dealership and they'll inspect it. Once inspected, if considered a defect, they'll most likely cover it.

Here is the email:

Dear Mr. ********:

Thank you for your response.

Please note that the manufacturer’s warranty is for the first 4 years from the in-service date of the vehicle or 80,000km (whichever occurs first). As such, the manufacturer’s warranty on your vehicle has expired.

However, we still recommend bringing the vehicle to the service department of your Mercedes-Benz dealership in order for them to diagnose the concern and review for possible assistance.

Sincerely,
*******
My response (After visiting the dealership and getting rejected):

So. You guys are saying its normal for an 9 year old car to burn someone? Can MB Canada do something. Because Mercedes of Mississauga is unwilling to do anything about it. The most ridiculous thing was when we went their, they told us to contact one of the service advisors to book an appointment by phone. But there right in front of us.

I understand it's 4 years 80,000. But there are several other people with the same exact issue. Here is another person
https://mbworld.org/forums/e-class-w...t-leather.html
Car was 6 years old at the time.

I've contacted CTV and CBC news by email about it.

Please contact the dealership or anyone of them in the GTA.

Here's a 10 year old Volvo at the time. They covered it. They stood behind their product.
http://www.ctvnews.ca/mobile/video?clipId=529092

After that email and another business day, they told me to give them the vin number, and phone number.

They transferred me to Customer Relations Officer. ??


Re: 2007 E350
VIN - *****************

Dear Mr. *******:

We appreciate you taking the time to contact us regarding the concern with your E350. We regret any frustration the matter may have caused.

As the dealer is in the best position to inspect the vehicle, we have taken the liberty of forwarding the matter to the attention of the service management team at Mercedes-Benz Mississauga. We asked that they contact you by phone to arrange for the vehicle to be brought in. Once the vehicle is inspected, the dealer will be able to advise on how we can best assist you.

Thank you for taking the time to write.

Regards,
*******

Boom, they start taking responsibility for it. I think they got scared because of me contacting the news (which I actually did) they didn't want to get involved in that. While talking to them by phone and telling them that the dealer said no, see still proceeded to book an appointment.

Will be heading into the dealer the following thursday. We'll see what happens then. Wish me luck!

kajtek1

Good luck.
When you go to diesel section, you will find a topic about dealer-maintained Bluetec engine that seized just months after warranty expired.
Long story- MB send the owner restraining notice as they did not cover it.
The times when MB USA or Canada were doing goodwill repairs are over.
Now you don't even get free roadside assistance.

ml3504matic____

When was that?

kajtek1

Free roadside assistance?
MBUSA changed the policy about 3 years ago. Now the assistance is free only to MB owners who repair the cars at dealership. I remember limit is only $100 a year, so some owners do small repairs at stealers just for that reason, but not too many services are within 100 range.

ml3504matic____

Update: MB Mississauga service manager called and said come and take a look at it, took a few photos. And went on. Later told it was covered. And now waiting for parts

konigstiger

ml3504matic____

ml3504matic____

New Seat!!!!!!

Slightly different in leather, whats a good leather cleaner?? and clean the stitching?