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Comand unit failure, lots of of others

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Old Mar 11, 2020 | 11:45 AM
  #1  
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2019 E 300 4matic 2013 SLK 250
Comand unit failure, lots of of others

Yesterday my comand unit on my 2012 E 350 started locking up then restarting every 4-5 minutes. Any previous data in the memory is lost (radio presets, etc)

I commented about it on Facebook and so far I’ve been contacted on Facebook or messenger by 15 people who all had the same problem that started yesterday.

Is there anyone on here that’s having the same problem?

If you had the comand unit lockup and reset issue and fixed it what did you do?
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Old Mar 11, 2020 | 01:05 PM
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2012 E63 AMG
Yes, this happened in my 2012 E63, starting yesterday. I tried every online remedy, but nothing worked. Took out the CD and SD card. Disconnected media cable. Disconnected the cables from both batteries for 30 minutes. Factory reset on the COMAND (which wiped out all data, including music recorded to the register). Deactivated Bluetooth.

Still have the problem, as do dozens of others. All started at the same time.
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Old Mar 11, 2020 | 01:47 PM
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Call 1-800-4 Mercedes and let them know. I talked to a representative this morning and she said they didn’t know anything about it
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Old Mar 11, 2020 | 04:33 PM
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Apparently the problem was cause by an update push by SiriusXM. Your system should be working fine now. Let us now if it’s not
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Old Mar 11, 2020 | 04:40 PM
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2012 E63 AMG
Yep, mine was suddenly working normally after lunch.
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Old Mar 11, 2020 | 05:49 PM
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ygmn's Avatar
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Crazy how Sirius/XM can ruin your radio...

Tell them to leave me alone!
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