2021 MBUX Radio keeps re-loading stations and cuts out every few seconds
Thread Starter
Newbie
Joined: Dec 2021
Posts: 2
Likes: 1
2021 GLC300 4matic
2021 MBUX Radio keeps re-loading stations and cuts out every few seconds
Hi!
So I am having this really strange and annoying issue with my family's new 2021 GLC300.
When listening to the radio, it works for about ~2 seconds. Then goes silent for 10 seconds, shows "please wait...", re-loads all the stations, and the cycle continues.
I reset the whole system to no avail. A couple of weeks ago I accidentally damaged the right side mirror and had to replace the front mirror cap. Oddly enough, this issue started happening a couple of days after that, though I doubt that they are connected. It seems more like a software error, since the radio does indeed work fine for those two seconds before it cuts out again. And I also doubt they would put the radio antenna in a rear view mirror.
Here's a quick video I took: (In the video it's set to a random frequency, it does play music if I switch over to an actual station)
Would appreciate any help!
So I am having this really strange and annoying issue with my family's new 2021 GLC300.
When listening to the radio, it works for about ~2 seconds. Then goes silent for 10 seconds, shows "please wait...", re-loads all the stations, and the cycle continues.
I reset the whole system to no avail. A couple of weeks ago I accidentally damaged the right side mirror and had to replace the front mirror cap. Oddly enough, this issue started happening a couple of days after that, though I doubt that they are connected. It seems more like a software error, since the radio does indeed work fine for those two seconds before it cuts out again. And I also doubt they would put the radio antenna in a rear view mirror.
Here's a quick video I took: (In the video it's set to a random frequency, it does play music if I switch over to an actual station)
Would appreciate any help!
Last edited by vincentjm; Dec 23, 2021 at 12:28 PM.
Newbie
Joined: Jun 2022
Posts: 2
Likes: 0
2022 Sprinter AWD
Hi!
So I am having this really strange and annoying issue with my family's new 2021 GLC300.
When listening to the radio, it works for about ~2 seconds. Then goes silent for 10 seconds, shows "please wait...", re-loads all the stations, and the cycle continues.
I reset the whole system to no avail. A couple of weeks ago I accidentally damaged the right side mirror and had to replace the front mirror cap. Oddly enough, this issue started happening a couple of days after that, though I doubt that they are connected. It seems more like a software error, since the radio does indeed work fine for those two seconds before it cuts out again. And I also doubt they would put the radio antenna in a rear view mirror.
Here's a quick video I took: (In the video it's set to a random frequency, it does play music if I switch over to an actual station)
https://www.youtube.com/watch?v=hxjynAsceD4
Would appreciate any help!
So I am having this really strange and annoying issue with my family's new 2021 GLC300.
When listening to the radio, it works for about ~2 seconds. Then goes silent for 10 seconds, shows "please wait...", re-loads all the stations, and the cycle continues.
I reset the whole system to no avail. A couple of weeks ago I accidentally damaged the right side mirror and had to replace the front mirror cap. Oddly enough, this issue started happening a couple of days after that, though I doubt that they are connected. It seems more like a software error, since the radio does indeed work fine for those two seconds before it cuts out again. And I also doubt they would put the radio antenna in a rear view mirror.
Here's a quick video I took: (In the video it's set to a random frequency, it does play music if I switch over to an actual station)
https://www.youtube.com/watch?v=hxjynAsceD4
Would appreciate any help!
Thread Starter
Newbie
Joined: Dec 2021
Posts: 2
Likes: 1
2021 GLC300 4matic
Newbie
Joined: Dec 2023
Posts: 2
Likes: 0
2021 A 200 4MATIC Limousine
Hello Paul,
Did the problem fix itself for you too? I'm having the exact same problem, the radio had this problem directly after I bought the car (second hand), then it worked for two days, and then it had the problem again and still.
Did the problem fix itself for you too? I'm having the exact same problem, the radio had this problem directly after I bought the car (second hand), then it worked for two days, and then it had the problem again and still.
Newbie
Joined: Dec 2023
Posts: 2
Likes: 0
2021 A 200 4MATIC Limousine
For me the problem fixed itself eventually too, after a 2000 km trip to France and back (to The Netherlands).
