Here's the deal with MB's warranties in Sweden. All cars sold before january 1 2002 was covered by 1 year "new car" warranty. This warranty was extended to a include a second year on cars sold january 1 2002 and later. This new car warranty is supposed to cover all kinds of damages/annoyances, not caused by the owner/driver or thru any kinds of accidents. This is what I believe is you in the US call [b]warranty[b]. MB Sweden advertises about a fabolous warranty package called "Mobilo Life" that comes with all cars sold after august -98. This warranty f.e. covers rust-thru issues for up to 30 years. They also claim that road-assistance will be included in this warranty for 4 or 30 years depending on what has gone wrong. Simply - the first four years they will pay your rental car - tow your car for free and fill it up for you if you run out of gas etc... These claims however is nothing but pure BS. I had my car at the dealer for 14 days - and didn't even get a loaner. I had to bring my car to the workshop myself with the argument that: Well hey, you CAN drive your car. Even though they strongly recommended me to call a tow truck they wouldn't pay for it since the car indeed was driveable.... Actually I was positively surprised when they told me the repairs was to be consedered "good-will".
Well, problem fixed - and I hope it's fixed for good. The funny thing is that MB Sweden don't have a bad reputatoin, it's the other way around - they are known to be good and customer related. That is one of the explanations why so many taxi-drivers in Sweden chooses Mercedes Benz over f.e. Volvo.... Well, I hope I don't have to deal alot with them from now on anyway.
Thanks for listening (and please excuse all kinds of typos)!
/Daniel