Service scams, beware...
Super Member
Joined: Dec 2006
Posts: 496
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From: Long Island
MB
I have to do Service B in 3 days so how much do they charge and what do they do for service B and u think they will change every thing they are suppose to?
and do i have to do it in 3 days cuz i have 16500 miles and i did service A on 5000 miles dont u have to do 13000 miles to get oil change? why r they doin it so early?? so dont i have to do 1500 more miles n then service B?
and do i have to do it in 3 days cuz i have 16500 miles and i did service A on 5000 miles dont u have to do 13000 miles to get oil change? why r they doin it so early?? so dont i have to do 1500 more miles n then service B?
MBWorld Fanatic!
Joined: Feb 2006
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From: Vancouver, B.C. Canada
05 C55
I have to do Service B in 3 days so how much do they charge and what do they do for service B and u think they will change every thing they are suppose to?
and do i have to do it in 3 days cuz i have 16500 miles and i did service A on 5000 miles dont u have to do 13000 miles to get oil change? why r they doin it so early?? so dont i have to do 1500 more miles n then service B?
and do i have to do it in 3 days cuz i have 16500 miles and i did service A on 5000 miles dont u have to do 13000 miles to get oil change? why r they doin it so early?? so dont i have to do 1500 more miles n then service B?
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
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From: Laguna Niguel, CA
It's not what they charge for Service B that's expensive, it's usually about $300. It's all the extras they find, even stuff your car doesn't need but they need the extra money. Like brakes, even if you don't need pads. I can't remember a time when I went to any dealer for maintenance and they didn't tell me I need brakes, haha!
MBWorld Fanatic!
Joined: Nov 2001
Posts: 5,852
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From: Huntington Beach, Ca.
'17 Jaguar XF
I had <1kMiles on a set of Porterfield pads and they told me they were 40% worn. The pads lasted another 75kmiles. FJ, NB. However, on a positive note...they replaced (extended warranty) both front control arms when one of them was leaking. I believe it all depends on what kind of time "the book" gives them and whether or not they think they can beat it.
Senior Member
Joined: Aug 2006
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From: San Diego
cclass05
I had <1kMiles on a set of Porterfield pads and they told me they were 40% worn. The pads lasted another 75kmiles. FJ, NB. However, on a positive note...they replaced (extended warranty) both front control arms when one of them was leaking. I believe it all depends on what kind of time "the book" gives them and whether or not they think they can beat it.
last time they are like u need rear tires u want to change them for just 500$ i was like no thx.
Last edited by slammedcclass; Jan 22, 2007 at 02:40 PM.
Member
Joined: Jan 2007
Posts: 157
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From: Montreal
2006 C230SS Blue/Black, 2003 SL500 Silver/Black
Just stay the hell away from Fletcher Jones. Talk about idiots. I have a 2003 SL500 that I bought from them. They screwed me and told me that they would make it up on the next purchase. My brother, my accountant, two of my friends and I (this plus the fact that my father has purchased 10+ Mercs from them over the years) came in and bought C230s. Five cars. They put me under my brother's car and him under mine. We had to pay off the loans and get new ones under the proper VINs at a cost of $1,000. Took six months to get all of the money back and they refuse to honor their bargain and get me the free Nav that they promised. Never again.
Member
Joined: Aug 2006
Posts: 147
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From: North Jersey
2007 C230 Sport manual
MB of Manhattan (NYC, that is) is very good. My service adviser refused to replace the transmission fluid (manual) in my 2004 SS, because he said it was required only at 100,000. I also one time had a bad flat tire from a hugely ragged pot hole on Park Avenue that damn near broke my back....they told me I was lucky I did NOT need a new wheel.
I think every industry has its good and its bad. If you find the good, stay with it.
I think every industry has its good and its bad. If you find the good, stay with it.
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Banned
Joined: Jan 2007
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05 C55
Real Talk Dealers Not Giving Loaner Cars Out Anymore ? The Last Mb I Will Drive
This is crazy. I bought my car from Mercedes Benz of North Haven, and I live in Manhattan and MB of Manhattan is telling me I cannot recieve a loaner vehicle unless I purchased the automobile there. I use to be able to get a loaner vehicle, but now they changed the rule. I checked several other MB dealers and they say the same thing. What type of BS is this ? 
I have an 05 C55 I purchased for a good price in CT but MB Manhattan expects for me to just wait 5 days until my car is finished. I dont want to drive back to CT just so I can get a loaner vehicle. On top of that they also charging $30 fee for fuel and cleaning that must be paid upon reciet of loaner at MB New Haven. This is just rediculous. I drive an expensive luxury automobile, and their is something wrong with it I cant get a loaner unless it was purchased there, and If I go back to where I purchased it from they are charging me a fee. This is just out right BS. I feel like getting rid of my car now. This is such a total inconvience. This type of mess helps dealers lose potential customers. The customer service has gone down on MB part. Why do they do this ? Has anyone else experienced this. This should end. What difference does it make whether or not you purchased the automobile there or not ? They still get paid. This is outright lame.
I have an 05 C55 I purchased for a good price in CT but MB Manhattan expects for me to just wait 5 days until my car is finished. I dont want to drive back to CT just so I can get a loaner vehicle. On top of that they also charging $30 fee for fuel and cleaning that must be paid upon reciet of loaner at MB New Haven. This is just rediculous. I drive an expensive luxury automobile, and their is something wrong with it I cant get a loaner unless it was purchased there, and If I go back to where I purchased it from they are charging me a fee. This is just out right BS. I feel like getting rid of my car now. This is such a total inconvience. This type of mess helps dealers lose potential customers. The customer service has gone down on MB part. Why do they do this ? Has anyone else experienced this. This should end. What difference does it make whether or not you purchased the automobile there or not ? They still get paid. This is outright lame.
Super Member
Joined: Dec 2006
Posts: 496
Likes: 0
From: Long Island
MB
MB of Manhattan (NYC, that is) is very good. My service adviser refused to replace the transmission fluid (manual) in my 2004 SS, because he said it was required only at 100,000. I also one time had a bad flat tire from a hugely ragged pot hole on Park Avenue that damn near broke my back....they told me I was lucky I did NOT need a new wheel.
I think every industry has its good and its bad. If you find the good, stay with it.
I think every industry has its good and its bad. If you find the good, stay with it.
MBWorld Fanatic!
Joined: Jan 2006
Posts: 1,101
Likes: 9
I have yet to own a Benz. But for any car I have owned I see what the book says must be done that I cannot do myself, and that's what I pay to have done. It's usually a small fraction of what the dealer would do, LOF, an air filter every 30k or so, maybe a few other small things like lubing or tightening this and that.
The visual inspections I can do myself whenever I go to the tire shop for a rotation or an independent shop for an oil change. They'll generally let you in when the car is on a lift to give the various suspension and driveline bits a look, and a tug here and there. Not the sort of thing I'd personally pay hundreds of dollars for.
I highly doubt many mechanics thoroughly inspect all the parts they're supposed to inspect under these services. Even if they do, it's easy money.
Maybe there's something special about a Benz that requires a few hours worth of visual inspection. If so, please clue me in.
Now for the downside of this approach: if you ever require out-of-warranty assistance, you're far more likely to get it if you've had the car regularly serviced at a specific dealer. You don't need to do everything they say you should do, but having them do at least the minimum is probably a good idea if you'll have the car after the warranty is over.
The visual inspections I can do myself whenever I go to the tire shop for a rotation or an independent shop for an oil change. They'll generally let you in when the car is on a lift to give the various suspension and driveline bits a look, and a tug here and there. Not the sort of thing I'd personally pay hundreds of dollars for.
I highly doubt many mechanics thoroughly inspect all the parts they're supposed to inspect under these services. Even if they do, it's easy money.
Maybe there's something special about a Benz that requires a few hours worth of visual inspection. If so, please clue me in.
Now for the downside of this approach: if you ever require out-of-warranty assistance, you're far more likely to get it if you've had the car regularly serviced at a specific dealer. You don't need to do everything they say you should do, but having them do at least the minimum is probably a good idea if you'll have the car after the warranty is over.
Last edited by mkaresh; Jan 22, 2007 at 06:26 PM.
Member
Joined: Aug 2006
Posts: 140
Likes: 0
From: LA to LBC
'05 C230Kss
who here on the forums does their own oil change? post up pictures for a DIY?
Theres a condensed list of whats really required during the service A/B posted somewhere in the forums. I'll see if I can find it again and ask a moderator to sticky a maintenance thread.
Theres a condensed list of whats really required during the service A/B posted somewhere in the forums. I'll see if I can find it again and ask a moderator to sticky a maintenance thread.
MBWorld Fanatic!
Joined: Dec 2004
Posts: 3,616
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From: NYC / Miami
2020 BMW X3M Comp
MB Manhattan is no more expensive than any other MB dealership. I doubt you'll see MB Manhattan suggesting parts that aren't needed or taking advantage of customers... They're a corporate owned dealer and the last thing they need is to be featured on 20/20, 48hrs or 60 min in one of those hidden camera dealership scams. AS far as dealers are concerned, they're pretty much on the up and up.
MBWorld Fanatic!
Joined: Dec 2004
Posts: 3,616
Likes: 0
From: NYC / Miami
2020 BMW X3M Comp
This is crazy. I bought my car from Mercedes Benz of North Haven, and I live in Manhattan and MB of Manhattan is telling me I cannot recieve a loaner vehicle unless I purchased the automobile there. I use to be able to get a loaner vehicle, but now they changed the rule. I checked several other MB dealers and they say the same thing. What type of BS is this ?
I have an 05 C55 I purchased for a good price in CT but MB Manhattan expects for me to just wait 5 days until my car is finished. I dont want to drive back to CT just so I can get a loaner vehicle. On top of that they also charging $30 fee for fuel and cleaning that must be paid upon reciet of loaner at MB New Haven. This is just rediculous. I drive an expensive luxury automobile, and their is something wrong with it I cant get a loaner unless it was purchased there, and If I go back to where I purchased it from they are charging me a fee. This is just out right BS. I feel like getting rid of my car now. This is such a total inconvience. This type of mess helps dealers lose potential customers. The customer service has gone down on MB part. Why do they do this ? Has anyone else experienced this. This should end. What difference does it make whether or not you purchased the automobile there or not ? They still get paid. This is outright lame.
I have an 05 C55 I purchased for a good price in CT but MB Manhattan expects for me to just wait 5 days until my car is finished. I dont want to drive back to CT just so I can get a loaner vehicle. On top of that they also charging $30 fee for fuel and cleaning that must be paid upon reciet of loaner at MB New Haven. This is just rediculous. I drive an expensive luxury automobile, and their is something wrong with it I cant get a loaner unless it was purchased there, and If I go back to where I purchased it from they are charging me a fee. This is just out right BS. I feel like getting rid of my car now. This is such a total inconvience. This type of mess helps dealers lose potential customers. The customer service has gone down on MB part. Why do they do this ? Has anyone else experienced this. This should end. What difference does it make whether or not you purchased the automobile there or not ? They still get paid. This is outright lame.
I'm guessing there is another side to this story. I didn't buy my C32 from MB Manhattan but they gave me a loaner whenever they had one. For the most part, I rarely needed a loaner but when I did, I had one or they'd pay for a rental. They don't have a lot of loaners available so you usually need to reserve one. If I didn't need one, they had a free shuttle. If I couldn't wait for the shuttle or was in a hurry, they requested a car service for me.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 5,852
Likes: 196
From: Huntington Beach, Ca.
'17 Jaguar XF
. i forgot about his website. now we need one for the m271 engine.
Member
Joined: Jan 2007
Posts: 157
Likes: 0
From: Montreal
2006 C230SS Blue/Black, 2003 SL500 Silver/Black
Even though you're banned, I'll still respond...
I'm guessing there is another side to this story. I didn't buy my C32 from MB Manhattan but they gave me a loaner whenever they had one. For the most part, I rarely needed a loaner but when I did, I had one or they'd pay for a rental. They don't have a lot of loaners available so you usually need to reserve one. If I didn't need one, they had a free shuttle. If I couldn't wait for the shuttle or was in a hurry, they requested a car service for me.
I'm guessing there is another side to this story. I didn't buy my C32 from MB Manhattan but they gave me a loaner whenever they had one. For the most part, I rarely needed a loaner but when I did, I had one or they'd pay for a rental. They don't have a lot of loaners available so you usually need to reserve one. If I didn't need one, they had a free shuttle. If I couldn't wait for the shuttle or was in a hurry, they requested a car service for me.
Super Member
Joined: Dec 2006
Posts: 496
Likes: 0
From: Long Island
MB
MB Manhattan is no more expensive than any other MB dealership. I doubt you'll see MB Manhattan suggesting parts that aren't needed or taking advantage of customers... They're a corporate owned dealer and the last thing they need is to be featured on 20/20, 48hrs or 60 min in one of those hidden camera dealership scams. AS far as dealers are concerned, they're pretty much on the up and up.
Flexible Service System A: Total: $183.95
Flexible Service System B: Total: $498.95
In reality it should come out like $230 and $545 (K&N filter doesn't get replaced)
And just few posts above yellowrama posted his charges:
Services were done in MB of Laguna Niguel in CA.
Service A was US$143.56 total, June 2005
Service B was US$356.13 total, April 2006
But on the other hand I saw posts where people complaned about $350 for an A service.
The point is I am happy with them
Oh, forgot about little freebies they give out. That also makes you feel better.
Super Member
Joined: Mar 2004
Posts: 917
Likes: 0
From: michigan/ohio/indiana
2013 c300 4matic, 2002 c240
http://www.toledoblade.com/apps/pbcs...73271030730711
back home in ohio, I can see vin devers getting sued. They charged me for looking to see if something is wrong with the speaker, yet it is covered under warranty and never fixed it. On top of that, everything that is wrong with the car they blame it on an accident I got into 3 yrs ago, even though the accident is unrelated to the problem (or a previous recurring one), just because I had repairs done at a body shop that knows how to fix cars.
I hope they lose their franchise. I would totally open one instead.
back home in ohio, I can see vin devers getting sued. They charged me for looking to see if something is wrong with the speaker, yet it is covered under warranty and never fixed it. On top of that, everything that is wrong with the car they blame it on an accident I got into 3 yrs ago, even though the accident is unrelated to the problem (or a previous recurring one), just because I had repairs done at a body shop that knows how to fix cars.
I hope they lose their franchise. I would totally open one instead.
Super Member
Joined: Jul 2006
Posts: 731
Likes: 0
From: Markham, Canada
C320 Coupe
thx for telling me those, almost as bad in my local mercedes dealership, i think they earning too much so they start acting like this. Now i know i shouldn't even bother with extended warranty
