SERIOUS TOPIC MERCEDES BENZ STEALERSHIPS dont give LOANERS ANYMORE ? Honda,Fords ?
01-23-2007, 06:31 PM
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05 C230
SERIOUS TOPIC MERCEDES BENZ STEALERSHIPS dont give LOANERS ANYMORE ? Honda,Fords ?
This has been occuring to various forum members lately. I am tired of MB now. So I use to get service at MB Bev Hills. They would provide me with a C-Class loaner. I called them to setup an appointment, but now they say, "NO LOANERS UNLESS YOU BOUGHT THE CAR FROM US." This is stupid. You mean to tell me if a person brings his SLR for service he cannot get a loaner also ? I gotten my car serviced there a couple times and not from where I bought it from in MB SD. I noticed that just about all the dealers in the LA area is doing this. Better yet one dealer said they do provide loaners but they give you a Hondas or a Fords. We drive a Benz not Hondas and Fords. This is stupid. Another dealer says you must pay a $30 fee for loaner cleaning and gas. One dealer says the C-Class Loaner will be $85 a day 
. The lot has a fleet of loaners. I dont know whatsup with this policy, but I dont want to drive 2 hrs down to SD for some service. Many people on this forum has had similar problems coast to coast about this. What difference does it makes if you didnt purchase the car there or not, you are still under warranty. Nevertheless they are scamming in the Service also.Plus in LA you need a car not waiting around for hours or going days without your mode of transportation. I called the 1-800-FOR-MERCEDES to complain and they say that various dealers do this type of practice. I would expect more from MB but I guess not. They are suppose to be about customer service first, but I guess they are not. I guess money means more than quality now.I am strongly considering getting rid of my Benz now. I think if we all come togheter we can make a change.
. The lot has a fleet of loaners. I dont know whatsup with this policy, but I dont want to drive 2 hrs down to SD for some service. Many people on this forum has had similar problems coast to coast about this. What difference does it makes if you didnt purchase the car there or not, you are still under warranty. Nevertheless they are scamming in the Service also.Plus in LA you need a car not waiting around for hours or going days without your mode of transportation. I called the 1-800-FOR-MERCEDES to complain and they say that various dealers do this type of practice. I would expect more from MB but I guess not. They are suppose to be about customer service first, but I guess they are not. I guess money means more than quality now.I am strongly considering getting rid of my Benz now. I think if we all come togheter we can make a change.
Last edited by drivethebenz; 01-23-2007 at 06:52 PM.
01-23-2007, 06:43 PM
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1993 Cutlass Ciera SL w/ 3300 Buick Engine
when i had my E55 i always serviced it at the keyes on van nuys and i always got a loaner even tho i didnt buy the car there .... 
01-23-2007, 07:10 PM
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wow, C230_617, making up where you're from. so, if you really when to Beverly Hills MB, there are two booths, something else and then another smallish counter/booth set up on the right side of the service drive. care to tell us what those are?
also, why do you keep coming back? you talk like you're driving a Bentley b/c they don't give you loaner cars. maybe that's why you don't get it. I've gotten a MB loaner when I've gone to BH Benz, I didn't buy my car from them. I didn't pay **** out of pocket b/c it was warranty.
you're a tard.
also, why do you keep coming back? you talk like you're driving a Bentley b/c they don't give you loaner cars. maybe that's why you don't get it. I've gotten a MB loaner when I've gone to BH Benz, I didn't buy my car from them. I didn't pay **** out of pocket b/c it was warranty.
you're a tard.
