Warranty Question
09-24-2002 | 08:08 AM
#1
Thread Starter
Member
Joined: Mar 2002
Posts: 209
Likes: 0
From: Land of Make Believe, NJ
2002 C230K
Warranty Question
I was cleaning the inside of my windshield yesterday when I noticed the leather wrap was cracking or pulling away from my steering wheel. Its not bad yet but I don't think it should be doing this at all. Its in a spot that never really gets touched so I know this isn't wear and tear.
Should MB replace the steering wheel?
Should MB replace the steering wheel?
09-24-2002 | 09:09 AM
#2
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,230
Likes: 0
From: Gaithersburg, MD
2002 C240 6-spd (ret)
Re: Re: Warranty Question
Originally posted by C230Jeff
Absolutely! The squeaky [steering] wheel gets the oil. Take the car to the dealer and assertively tell them you want that replaced. If they refuse, make a stink. If the stink doesn't work, tell them you'll send digital pictures (along with a letter ripping the dealer) to MB. You don't have to be nasty about it, just matter-of-fact. Carry a "This is how it is" attitude.
Good luck!
Absolutely! The squeaky [steering] wheel gets the oil. Take the car to the dealer and assertively tell them you want that replaced. If they refuse, make a stink. If the stink doesn't work, tell them you'll send digital pictures (along with a letter ripping the dealer) to MB. You don't have to be nasty about it, just matter-of-fact. Carry a "This is how it is" attitude.
Good luck!
Jeff, years ago I took the attitude you described with dealers, feeling they were somewhat "beneath" me and at my service, so to speak. I've learned over time (and with the wisdom of some age) to treat them as I'd want to be treated. Starting off by threatening the service guy to do what you want "or else" won't get you very far with future service needs. They'll figure you out pretty quickly and may not be very helpful when you really need something. Just my $.02.
