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Service Loaner
MBWorld Fanatic!
Joined: Nov 2001
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From: Earth
GLB 250 4matic
depends on the dealer. they may not let you. my local dealer does (and provides mb cars too - c, ml, or e) even though i didn't get my car there. others may give you non-mercedes. but i've also read that others won't. where are you? maybe someone nearby will know.
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MarkL's suggestion is perfect. Call the dealer where you will want yours serviced. Tell them you are moving from out-of-state and bringing your new MB with you. Then ask if you will be able to benefit from the FREE loaner program at that dealer, what cars they use for loaners, etc. Make sure you specify the FREE loaner program. Some dealers offer loaners... for RENT to non-buyers at that dealership, FREE to buyers.
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Member
Joined: Dec 2001
Posts: 135
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From: Potomac, Md
2006 E320 CDI, 2007 ML 320 CDI, 2008 C63, 2008 G55
Mercedes Benz is supposed to supply a loaner vehicle to all customers, regardless of the year or where the vehicle was purchased. The service advisor should not care, or ask if your car was purchased at their particular dealership. I live in Maryland and the dealers in the Washington DC area all supply loaner cars free of charge. Most are converting their loaner fleet to all Mercedes-Benz. Customers should be supplied with a MB loaner on a first come first serve basis.
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Almost a Member!
Joined: Nov 2001
Posts: 34
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From: Miami
1999 BMW 323i
Not in Miami
Loaners are not provided to people who did not buy the car at the dealership where the car is serviced. But if you would be a "customer" as they call it, i.e., if you bought a car there, than they may provide a loaner on a first-come-first-served basis; otherwise thay will take you to work (or wherever you have to go while the car is serviced) in a Chrysler minivan. So, I guss that the best thing for you is to check it with the service, as suggested by others here as well.
Senior Member
Joined: Nov 2001
Posts: 277
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From: S. Florida
'01 E55 AMG - Brilliant Silver (very rare)/ Charcoal, K2a
It seems most every dealer has their own policy regarding service-loaners, though I've heard that if your MB is brought in via Roadside Assistance ... they must provide you with a loaner (which doesn't necessarily mean a MB loaner).
I get my Beast serviced at a different 'stealership' than the stealership who sold me the car; here's what they do.
This dealer has 70 service bays. They can handle (and at times i'm told they do) 140 services per day. It would be unpractical for this dealer to give each service customer a MB as a loaner. So what they do is give you a $30-credit per day towards an Enterprise Rental car (conveniently located inside the dealership). You can get a mid-sized car with the credit (camry or taurus), or upgrade to a different car. For an extra $5 per day, I was fortunate to be able to tour-around in a Yukon (lots and lots of body-roll, great power/brakes).
Calling to ask b/4 you schedule your appt. and bring your car in seems to be pretty-sound advice.
Let us know what the outcome was.
Regards,
I get my Beast serviced at a different 'stealership' than the stealership who sold me the car; here's what they do.
This dealer has 70 service bays. They can handle (and at times i'm told they do) 140 services per day. It would be unpractical for this dealer to give each service customer a MB as a loaner. So what they do is give you a $30-credit per day towards an Enterprise Rental car (conveniently located inside the dealership). You can get a mid-sized car with the credit (camry or taurus), or upgrade to a different car. For an extra $5 per day, I was fortunate to be able to tour-around in a Yukon (lots and lots of body-roll, great power/brakes).
Calling to ask b/4 you schedule your appt. and bring your car in seems to be pretty-sound advice.
Let us know what the outcome was.
Regards,
Last edited by Drew; Jan 2, 2002 at 01:31 AM.
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Joined: Nov 2001
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From: Laguna Niguel, CA
My dealer has 170 MB loaners and so far I've experience 5, 4 of which were MBs (E320, C320 wagon, ML320, C230) and one Enterprise rental when they ran out. Tomorrow I go in for #6. Not to shabby for a 2002 car. This time it's for the check engine light they fixed last week. The car runs great, just minor hickups for a new model.
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I don't have it in front of me, but the 2001 brochure has an asterisk next to the loaner statement which is noted in the margin that dealer participation in the loaner program may vary (or some such verbiage). Don't know about the 2002 brochure.
I have been to a dealership in Irving, TX that has a professionally printed sign at each sales desk, telling customers that free loaner cars are reserved for customers who purchase their cars at that dealership, and that cars were available for RENT by all others... what snobs!
Botom line... Call around and ask.
I have been to a dealership in Irving, TX that has a professionally printed sign at each sales desk, telling customers that free loaner cars are reserved for customers who purchase their cars at that dealership, and that cars were available for RENT by all others... what snobs!
Botom line... Call around and ask.
