Dealer Satisfaction ???
Thread Starter
Newbie
Joined: Jan 2002
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C32 Capri Blue
Dealer Satisfaction ???
How satisfied are you with your dealer/sales person?
I am not really happy with my dealer:
- limited knowledge about the car (C32 in this case)
- doesn't return phone calls quickly...
- and more...
I appreciate your comments!
thanks
Oliver
PS.: I will pick up my C32 next week (hopefully)
I am not really happy with my dealer:
- limited knowledge about the car (C32 in this case)
- doesn't return phone calls quickly...
- and more...
I appreciate your comments!
thanks
Oliver
PS.: I will pick up my C32 next week (hopefully)
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,990
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From: Houston,TX-moving to The Woodlands,TX SOON!!!
Toyota Tacoma & Lexus IS250
My Dealer in Houston TX didn't have a clue about car knowledge either.
Example - in the 02 C320, in the center console big storage bin, there's a big bulge (its a fan to help push air to the rear a/c vents)
salesman didn't have a clue why the bulge was there versus the 2001.
I mena come on - MB doesn't give a list of improvements for each year for each model??!!!
Example - in the 02 C320, in the center console big storage bin, there's a big bulge (its a fan to help push air to the rear a/c vents)
salesman didn't have a clue why the bulge was there versus the 2001.
I mena come on - MB doesn't give a list of improvements for each year for each model??!!!
Out Of Control!!
Joined: Dec 2001
Posts: 12,161
Likes: 1
From: Obama Land
K Car
I had the opposite experience with my dealer here in Dallas (Plano). He was very knowledgeable about the car, and explained everything in detail. Even advised me about the "game" that they play when setting up teleaid (trying to extend out the call). He even explained the "bulge" in the middle console. I called him a few times after the initial test drive with some questions, and he called right back within minutes of me leaving a message. Overall, a great experience. 
Sorry to hear that not everyone had such service.
Sorry to hear that not everyone had such service.
Super Member
Joined: Nov 2001
Posts: 579
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From: bucks county
black on black 2k2-230k auto/c1/c5/c7/k2c/COMAND/TELEAID/Stage II HIDS
my salesman also didnt know dirt about the car, but thats ok, cause when i asked a question, he admitted to not knowing the answer, and then immediatly went and found it out.
product knowledge is like icing
the cake is whats important: honesty, courtesy, professionalism.
it would be all but impossible to find a salesperson that has as much knowledge about these cars as the collective "mbworld" hooligans have
greg
product knowledge is like icing
the cake is whats important: honesty, courtesy, professionalism.
it would be all but impossible to find a salesperson that has as much knowledge about these cars as the collective "mbworld" hooligans have
greg
MBWorld Fanatic!
Joined: Nov 2001
Posts: 3,600
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From: Earth
GLB 250 4matic
you get a mixed bag. one dealer played games w/ me. another was great, etc.
i think you should be honest in your review. its funny that some provide you a filled out form or really beg you to give them all excellent marks. my salesguy asked that i call him before i give him anything other than an excellent (very good, as he explained, is a failure). now, my standards are pretty high (don't laugh
! so to give excellent is difficult but he wasn't bad. normally, i would have given him very good/excellent. that's sort of why i never filled it out and sent it in.
i don't know why they care so much or how it affects them except that it means a lot to them.
i think you should be honest in your review. its funny that some provide you a filled out form or really beg you to give them all excellent marks. my salesguy asked that i call him before i give him anything other than an excellent (very good, as he explained, is a failure). now, my standards are pretty high (don't laugh
! so to give excellent is difficult but he wasn't bad. normally, i would have given him very good/excellent. that's sort of why i never filled it out and sent it in.i don't know why they care so much or how it affects them except that it means a lot to them.
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Senior Member
Joined: Jan 2002
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From: Los Angeles, CA
2002 Lexus IS300 5-speed
salesperson at Van Nuys CA
He flat out lied to me. When I asked and show a little interest about the K2a package. He immediately told me that the handset is not included in the price and I have to buy it seperately from the parts department for $400.
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Member
Joined: Jan 2002
Posts: 100
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From: Houston, TX
2002 C230 C7,C5
The salesperson I dealt with in Houston knew the c230 pretty well. My only complaint was that I had to wait in line for someone to buy an S600 before I was taken care of. That's business, I guess... Communication during the order process could be better.
I was happy that he didn't try to push options on me that I didn't want or need. On top of that, he told me upfront that I would be better off selling my trade outright or taking it to Carmax. While I would like a good deal on a trade, at least I can plan accordingly before the car arrives next month. Woohoo!
I was happy that he didn't try to push options on me that I didn't want or need. On top of that, he told me upfront that I would be better off selling my trade outright or taking it to Carmax. While I would like a good deal on a trade, at least I can plan accordingly before the car arrives next month. Woohoo!
Almost a Member!
Joined: Jan 2002
Posts: 40
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From: Phoenix
Land Rover DII, 2002 C230
Two dealers in Phoenix area. One salesman was refering to a 1998 E300 turbo diesel (asking $39K but blue book $29K) and was telling me how it performed. I told him I test drove a 96 E300TD, he told me they didnt have the turbo back then and that the 98 had so much power it would burn rubber! The other dealerships salesman told me the aluminum trim in the C230 was carbon fiber, but at least he was a nice guy and didn't spend the whole time on a cell or bragging about his sales figures like the first guy.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,230
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From: Gaithersburg, MD
2002 C240 6-spd (ret)
My salesman at my Bethesda, Maryland dealership was great. Up front from the beginning and lots of MB knowledge. Ordered my car for me and changed an existing order so I got my car in 8 weeks. Helped me with questions after the sale and fixed my "blue" wheel on upper dash vents!
Conversely, a salesman at a Silver Spring MD. dealer knew squat about the C240. Told me it didn't have climate control, and that the leather parts of the seats were the bolsters, not the center "insert". The only salesperson who went with me on a test drive -- a pain.
Conversely, a salesman at a Silver Spring MD. dealer knew squat about the C240. Told me it didn't have climate control, and that the leather parts of the seats were the bolsters, not the center "insert". The only salesperson who went with me on a test drive -- a pain.
Out Of Control!!
Joined: Dec 2001
Posts: 12,161
Likes: 1
From: Obama Land
K Car
Originally posted by jack230
On top of that, he told me upfront that I would be better off selling my trade outright or taking it to Carmax. While I would like a good deal on a trade, at least I can plan accordingly before the car arrives next month. Woohoo!
On top of that, he told me upfront that I would be better off selling my trade outright or taking it to Carmax. While I would like a good deal on a trade, at least I can plan accordingly before the car arrives next month. Woohoo!
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,230
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From: Gaithersburg, MD
2002 C240 6-spd (ret)
Originally posted by Bud
Hi. What's 'carmax' that everyone talks about?
Hi. What's 'carmax' that everyone talks about?
MBWorld Fanatic!
Joined: Nov 2001
Posts: 2,924
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From: Sitting behind thing freakin desk of mine. Dreaming I was playing my Taylors, and driving my Benz. Long Live The VRAA!!!!!!
C230 Sports Coupe
My salesman was very knowledgable. He let me take a 10 mile test drive by myself to really drive the car, then another 10 mile test drive with him so how could show me the features and "bells and whistle's". It was wonderful. I bought my car from Hendrick Mercedes. I will buy many more in the future from that same guy!
