How you rate your Dealer's Service Advisor?
05-14-2003, 04:26 PM
#26
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Join Date: Mar 2002
Location: Alexandria, VA
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2002 C230K
I guess being a lot older than most of you might reflect in the outstanding service I receive from my SA. In the 12 months I have had the car it has seen the shop twice. Each visit I have been greeted, given a MB loaner and items listed have been taken care of correctly and promptly. I appreciate the service at American Service Center in Arlington, VA.
06-26-2003, 04:07 PM
#28
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Join Date: Jun 2003
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my SA at auto stiegler is like a ghost. It was our first and will be our last visit.
he wrote up our invoice. never called or returned any of my calls again. even when I found a puddle of P/S fluid under our ML after they performed a P/S recall service early that day.
he wrote up our invoice. never called or returned any of my calls again. even when I found a puddle of P/S fluid under our ML after they performed a P/S recall service early that day.
06-26-2003, 04:27 PM
#29
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Join Date: Dec 2001
Location: Los Angelos
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Calstar in Glendale used to be the *****, they took care of me like I was the damn president. After the new management took over, their service turned into *****. I take it to Keyes Euro now and so far they been good.
02-12-2004, 04:08 PM
#32
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Join Date: Aug 2002
Location: SoCal - SaMo & West SFV
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2011 C63, 2004 S500, 2013 E350, 2013 Ody Elite
Calabasas SA
I took my other car, C320 in for a warranty service 2 days ago. My SA is totally unprofessional.
Here is the list they did and didn't do:
1. visor light doesn't work. Visor replace - Fixed
2. Trunk lit won't open all the way and clicking sound when open. Parts order - Not Fixed.
3. Steeling wheel rubbing/grinding noise. Replace pump, tank, o-ring & oil. - Fixed.
4. Sticky A/C buttons. Replace A/C control Module to newer model (just like my C32's). - Fixed.
5. Driver Seat leen forward when stopping. Replace seat cushion. - Fixed.
6. SRS light come on. Replace seat belt buckle. - Not sure is fixed or not. Need time.
7. Brakes squeaking. Nothing done, still squeak.
8. Shift Selector indicator loose. Replace new sfiter indicator. - Fixed.
9. Differential Leaks. Dealer found this problem and replace all sealant and rings. Fixed?!
The technican did a good job on fixing all the stuffs. But the SA's service is terrible. When the car is ready, he didn't even talk to me about the Trunk lit is not fix and what they done to the car.
When I arrive he just keep talking on the phone without telling me to wait just a moment. After the phone, he just ask me to go to the Casher and left. When I went to the Casher, he was chating with those ladies in Casher and without mention anything about my car...
I have no idea when to go back to get the trunk lit fix nor did tell me he will call me or not when the parts arrive. This is totally unprofessional any service standard. Just wait till I get my survey....
I will try to go to different SA next time for sure or even different dealer.
Here is the list they did and didn't do:
1. visor light doesn't work. Visor replace - Fixed
2. Trunk lit won't open all the way and clicking sound when open. Parts order - Not Fixed.
3. Steeling wheel rubbing/grinding noise. Replace pump, tank, o-ring & oil. - Fixed.
4. Sticky A/C buttons. Replace A/C control Module to newer model (just like my C32's). - Fixed.
5. Driver Seat leen forward when stopping. Replace seat cushion. - Fixed.
6. SRS light come on. Replace seat belt buckle. - Not sure is fixed or not. Need time.
7. Brakes squeaking. Nothing done, still squeak.
8. Shift Selector indicator loose. Replace new sfiter indicator. - Fixed.
9. Differential Leaks. Dealer found this problem and replace all sealant and rings. Fixed?!
The technican did a good job on fixing all the stuffs. But the SA's service is terrible. When the car is ready, he didn't even talk to me about the Trunk lit is not fix and what they done to the car.
When I arrive he just keep talking on the phone without telling me to wait just a moment. After the phone, he just ask me to go to the Casher and left. When I went to the Casher, he was chating with those ladies in Casher and without mention anything about my car...
I have no idea when to go back to get the trunk lit fix nor did tell me he will call me or not when the parts arrive. This is totally unprofessional any service standard. Just wait till I get my survey....
I will try to go to different SA next time for sure or even different dealer.
