Heat Marks?
Thread Starter
Senior Member
Joined: Dec 2001
Posts: 258
Likes: 0
From: North Berkeley
C230 C-Coupe
Heat Marks?
My C230K is in the shop because I was feeling a shuddering when applying the brakes hard. I thought it might be the rotors.
So I just got a call from the service centre and they say that the brakes have "heat marks" and this is causing the rotors to shudder, and it is also causing the brakes to squek.
The Service centre say the only fix is to replace the brakes, but it would not be under warranty. He says the pads have about 80% left on them.
This seems strange it would not be covered under warranty if the brakes are overheating.
I have also never heard of heat marks before. 99% of you know more about this kind of stuff than me so I would appreciate your feedback.
So I just got a call from the service centre and they say that the brakes have "heat marks" and this is causing the rotors to shudder, and it is also causing the brakes to squek.
The Service centre say the only fix is to replace the brakes, but it would not be under warranty. He says the pads have about 80% left on them.
This seems strange it would not be covered under warranty if the brakes are overheating.
I have also never heard of heat marks before. 99% of you know more about this kind of stuff than me so I would appreciate your feedback.
Super Member
Joined: Mar 2003
Posts: 658
Likes: 0
I have the same problem on my coupe. When you go to brake it jerks some while you are using the brakes. You can feel it in the pedal, passengers can feel it and if you take your hands off the wheel you can see it going from side to side. My car is an 02 with 8000 miles
Im having my rotors replaced in 2 weeks, hopefully that will fix it.
Im having my rotors replaced in 2 weeks, hopefully that will fix it.
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Super Member
Joined: May 2002
Posts: 844
Likes: 1
From: SF South Bay
2002 C230 Coupe
Take the car to another dealer. Each dealer's perspective on warranty coverage is slightly different.
To add to my point, my dealer even replaced a discolored roof rail under warranty!
To add to my point, my dealer even replaced a discolored roof rail under warranty!
Thread Starter
Senior Member
Joined: Dec 2001
Posts: 258
Likes: 0
From: North Berkeley
C230 C-Coupe
Stealer left me a message and said heat marks are normal and to be expected, therefore he suggest I pick up the car.
He said that the rotors are slightly warped and that they can only replace them but it will not be under warranty.
Can they not even turn the rotors? I guess I will be collecting this afternoon and take it back to my regular service centre. I have been going to the Belmont place, but it is far away. Guess it is worth the trip.
He said that the rotors are slightly warped and that they can only replace them but it will not be under warranty.
Can they not even turn the rotors? I guess I will be collecting this afternoon and take it back to my regular service centre. I have been going to the Belmont place, but it is far away. Guess it is worth the trip.
Thread Starter
Senior Member
Joined: Dec 2001
Posts: 258
Likes: 0
From: North Berkeley
C230 C-Coupe
After doing a search on the board for brakes and warranty, it appears that brake pads are considered wear and tear items. Audi and BMW both offer better warranties for Brakes.
Although I do not know if rotors are covered under the warranty?
Although I do not know if rotors are covered under the warranty?
MBWorld Fanatic!
Joined: Aug 2002
Posts: 2,753
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From: York, PA
2003 C230K Sport Coupe, 1986 190E 2.3
Brake pads and rotors are wear and tear but are covered for the first 12 months 12,000 miles. As they should last longer than that. BMW and Audi seem to be the only two manufacturers I have ever heard of with a brake warranty. Every other manufacturer follows the 12/12 policy and that is all you get. Just like your tires....
Thread Starter
Senior Member
Joined: Dec 2001
Posts: 258
Likes: 0
From: North Berkeley
C230 C-Coupe
I just got a call from the dealer and they will replace the brakes under warranty.
Just goes to show how effective forums are. Getting feedback from other peoples experiences empowers us with the knowledge to know when and how to push.
Just goes to show how effective forums are. Getting feedback from other peoples experiences empowers us with the knowledge to know when and how to push.
