BenzC240

Hey people, I have had 1 malfunction from day one since i bought my car. This error is a tele aid error because i never subscribed to it. First i know this has been discussed in the past in great detail but i need opinions and ideas from anyone who can share.

1) I know i should have subscribed when i first got the car because it was for free and also i heard when u unsbscribe there will be no error. i messed up on that one

2) I also know there are computer settings that can remove this but the problem is my dealer will not do it. They claim its some safety issue which protects them. BS if u ask me. Any way, i tried and tried but still nothing can be done.

3)any ideas on how i can get rid of this with out using my dealer?

this is pissing me off so much, i would greatly appreciate any help please

Thanks in advance

revstriker

What would happen if you sign up for it, and then call and cancel 24 hours later. Would this work?

It would **** me off if the dealer was unwilling to do anything. In my opinion, the car has a malfunction and it's up to the dealer to fix it. Even if it means resetting it on the computer.

BenzC240

belive me im considering that option but wasnt sure if benz would charge me any way and keep the money. Thanks for your opinion

any other ideas would be appreciate it. i will use that idea as a last resport

SUNILP

I had the same problem when I got my 03 car. I subscribed to it since it is free anyway for 1 year. Cancel it later if you don't want it and the error should go away.

Rotty

If it was free for the first year, why didn't you go ahead and subscribe. I will try anything for free. I would call and subscribe and then cancel. You should have to do both info and roadside for the malfunction to go away. Or that is that I had to do atleast.
Good Luck

Buellwinkle

I subscribed, the error message went away for 18 months and now it's back. It's sooooo annoying and the dealer says there's nothing that can be done. To me if the car is under warranty and it's telling you there's a malfunction should they fix it? I even told them I would pay to have teleaid removed and they said they can't. What we need is a lawyer on the forum that can help bring about a class action lawsuit. The other thing I thought of is just a small claims lawsuit for $240 for 10 years of teleaid to squash the message.

MB-BOB

Carl, are you saying that you subscribed to the free service for the first year, then cancelled in month 12, then the error message returned 18 months after that (month #30)? Or did the message return in your 18th month of ownership (6-months after you cancelled)?

I signed up for the full year of "free" teleaid, (May 01-Apr 02) then cancelled. It's now been 13 months without teleaid (May 02-June 03) and no message so far.

revstriker

I think the "malfunction" message could have resale implications as well. I know that I would not be comfortable buying a used car that says "1 malfunction" every time I started it.

Buellwinkle

Bob,

I signed up for the free Tele-Aid in August 2001 when I bought my car new. Then about 2 months ago I started getting the message again.

20FHK02

My car is teleaid trouble free because it doesn't even have the teleaid button/function!

Buellwinkle

Just got off the phone with the service manager and he said they can remove it. So I'll let you know what happens after tomorrow. Wohoo, another loaner, what will it be this time.

aerodragon

my dealer could not do anything on it today;
if anyone knows how to eliminate this malfunction error display, please post it here.

thanks

Buellwinkle

They fixed it, no more "1 malfunction". I have no idea what they did but it's gone....

K9ff

Just had mine disabled a couple days ago along with B service...


In DAS:

-Control Units
-Info. and Comms.
-ICM
-Control Unit Adaptations
-Version Coding
-Optional Equipment


Forgot who originally posted, but if you search the forums, you can find out who did it first originally. Good luck!

awiner

Update. This is straight from the Teleaid/MBUSA Telemetric people:

Question: If the customer declines service how do we remove the "1 Malfunction" message from the IP?


Answer: The "1 Malfunction" message will always remain on the IP if the customer declines the service. Legally it must appear as an indication to the customer that the service is not activated. If you scroll down that menu, you can see it says, "Tele Aid Not Activated" if you need to clarify the malfunction message for your customer.

Lynn

Congress is not going to waste their time passing a law to allow telematics providers to annoy affluent voters with silly messages on the displays of those voters' expensive cars.

Ask ATX Technologies, MB's telematics provider, to cite the law.

moomeh

the customer telling them and signing off on the service form should remove them of any liabilities though.

tifosiv122

Tell them you'll put a vinyl sticker on the car...

"Don't steal me, Tele-Aid not active"

Then they can remove the msg.

Erik