and 
That really messed up of MB. 
Rant!
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,480
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From: Central NJ
C230K Coupe/Orion/C4/C5/CD/AMG Spoiler/V60/TeleAid, 2 MGB's
Rant!
Teleaide SUX
In early October, I received a letter from MB TeleAide about the renewal of my subscription. At that time, I sent a billing change as a reply, because I was closing the account they used to charge. I gave them all the new account information, and thought we were good to go for the C and the E.
Well, as it turns out, they charged both the old AND the new accounts for both cars!!
The bank with the closed account now has had me served with a subpoena for mail fraud, ie: applying charges against a closed account! Mercedes Benz North America TeleAide customer service would not acknowledge their error, and would only promise a refund to the closed account within 10 business days after they complete their investigation.
THEY WOULDN'T EVEN OFFER A LETTER OF EXPLANATION TO THE BANK TO GET THE CRIMINAL CHARGES DROPPED!
I'll see my pitbull...er...attorney tomorrow at a Superbowl party and have him handle the rest of it.
(sorry...I needed to vent)
In early October, I received a letter from MB TeleAide about the renewal of my subscription. At that time, I sent a billing change as a reply, because I was closing the account they used to charge. I gave them all the new account information, and thought we were good to go for the C and the E.
Well, as it turns out, they charged both the old AND the new accounts for both cars!!
The bank with the closed account now has had me served with a subpoena for mail fraud, ie: applying charges against a closed account! Mercedes Benz North America TeleAide customer service would not acknowledge their error, and would only promise a refund to the closed account within 10 business days after they complete their investigation.
THEY WOULDN'T EVEN OFFER A LETTER OF EXPLANATION TO THE BANK TO GET THE CRIMINAL CHARGES DROPPED!
I'll see my pitbull...er...attorney tomorrow at a Superbowl party and have him handle the rest of it.
(sorry...I needed to vent)
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Joined: Sep 2002
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From: www.Traben-Trarbach.de
MPG+ ROLFCOPTER
Originally posted by Kompressor4u2nv
amdeutsch,
i was expecting you to tell him to search
amdeutsch,
i was expecting you to tell him to search
BTW if you
you'll find this isn't the first time this occured. 
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,480
Likes: 1
From: Central NJ
C230K Coupe/Orion/C4/C5/CD/AMG Spoiler/V60/TeleAid, 2 MGB's
update:
Mercedes Benz TeleAide Services has issued an electronic transfer of funds to reimburse the bank account I closed for the erroneous charges they made to that account. Additionally, they issued a $50 credit to my current account to cover the overdraft fee charged by the first bank.
Of course, I had to make the payment to the first bank, as they deducted the overdraft fee from the reimbursement, but at least that's settled.
My attorney has expunged the criminal charges in lieu of this action, but we are still on the fence about filing civil action in this incident. I want to let it go...he wants to go for the throat (does it matter that he drives a BMW?).
Of course, I had to make the payment to the first bank, as they deducted the overdraft fee from the reimbursement, but at least that's settled.
My attorney has expunged the criminal charges in lieu of this action, but we are still on the fence about filing civil action in this incident. I want to let it go...he wants to go for the throat (does it matter that he drives a BMW?).
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MBWorld Fanatic!
Joined: May 2002
Posts: 2,916
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From: The blue white rock, third out.
2002 C230 Coupe(M111)
We had a similar problem with SBC...telecom Effing *******s.
I say sue em. At least to cover the legal fees, and DEMAND a written apology for the screw up.
I say sue em. At least to cover the legal fees, and DEMAND a written apology for the screw up.
Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,480
Likes: 1
From: Central NJ
C230K Coupe/Orion/C4/C5/CD/AMG Spoiler/V60/TeleAid, 2 MGB's
Originally posted by oggle
How much did you pay for your attorney? You should make MB pay for that too.
How much did you pay for your attorney? You should make MB pay for that too.
LOL....he still thinks we have a case for a civil suit to recover what he calls 'punitive damage from the criminal charges'....but I'd rather just let it go. Hell, the BANK should be the target of that suit for filing criminal charges without investigating the matter (and, yes..there were many other reasons I stopped using this bank...).
Last edited by Rick; Feb 15, 2004 at 09:59 AM.
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Joined: Aug 2002
Posts: 3,364
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From: New Jersey
SLS AMG | S65 AMG | GL550
Sorry, i think they'd laugh at you in court. MB refunded the money and covered the overdraft charge...I really don't think anyone expects them to do more then that...
If you knew they did it on purpose or something, then you have a case...it was a mistake, thats it.
Just my opinion.
Erik
If you knew they did it on purpose or something, then you have a case...it was a mistake, thats it.
Just my opinion.
Erik
