MB-BOB

FYI, I called MBUSA this morning to inquire on the procedure for cancelling Tele-aid (I have about 5 weeks before the first anniversary of my Tele-Aid subscription).

I was told to write a letter stating I wanted to cancel. Include the VIN for the car, your name, address, etc. and sign and date the letter. Then...

FAX to: 1-877-275-7761

Thought I'd pass along this info. I think you should document in writing your cancellation, to avoid some of the problems others have related here.

Buellwinkle

Can I fax it now for 4 months in advanced? I get $9 per year off for this feature from the $3,300 a year a pay for insurance so I'll have to think long and hard before cancelling. OK I thought about it long enough, I'm cancelling. It's on the Palm Pilot for a week before the freebie expires.

We need this info out on FAQ somewhere!

Did you make an appointment to have the feature turned off so you don't get the 1 Malfunction message everytime you start the car?

MB-BOB

Better edit your Palm Pilot... They want 30 days (minimum) written notice prior to your anniversary date, not a week.

Yes, I will plan to visit the dealer to have them delete the malfunction posting message, if needed.

KWiK

I just called about a month before renewal and told them I sold the car and needed to stop service. That's all it took.

SoCal240/6

There is no malfunction message that shows up when the Teleaid is cancelled. When its cancelled, you don't need to do anything to the car. BTDT.

I think you can go ahead and write in to cancel it 4 months in advance, but I think I would wait until a month or so. They are not the most competent people in the world over there at Tele-Aid, and giving them 4 months notice would likely confuse them.

MB-BOB

I seem to recall you had lots of problems with this, SoCal. I wanted to be sure that I had a paper trail request, with a FAX time stamp, etc. so I could document my request, to avoid some of the run-around you and others got.

A month ago, I called to have the unlock my car remotely (a test on my part) and they didn't even know there wasn't a button on my trunk to push to start the process... no success at opening the car. I tried this again last Friday, and they had their act together. They walked me through it and opened the car without problems. I guess it's a matter of who you get when you call... like most any help desk.

Buellwinkle

Palm Pilot updated, thanks for the heads up.