Blake P

I bought my '04 C230 sedan in SoCal, but live in San Jose, so I'm looking for a good service advisor in the area because I plan to do all my service/warranty work locally. If anyone can recommend some good service advisors at particular dealerships in the area, I'd really appreciate it. Also, if you've had bad experiences with certain service advisors that I should steer clear of, please let me know as well. Thanks!

tom incredibie

danny ho, smythe european

E55AMG99

or charlie fisch. If you have any problems at smythe with the service people, talk to marc freschet. He's one of the managers and is the nicest guy to deal with. very good customer service attitude.

danielkwak

Who would you recommend in Autobahn?
I didn't buy there, but live close and service A is approaching.

Thanks

amgme

just don't use ford congleton from symthe. brought in my car a couple of days after my first year of ownership to fix a plugged windshield nozzle (never worked from the beginning) and wanted to charge $200 bucks to do the work. said that the nozzle only had a one year warranty and you're over it by a couple of days. what a ripoff considering i bought 3 cars from them in a 3 year timeframe.

went over to gus @autobahn and they fixed it w/o any problems or hassles.

E55AMG99

That's the difference between a good SA and a jerk.

Blake P

I'm glad you told me that. They tried assigning me to Ford when I called in the other day. I'll definitely have to make sure I switch it up.

amgme

good for you. run away from him like the plaque. he's always trying to make a buck off you but i won't go into details on that.

Blake P

Please do...send me a PM so I have ammo.

sleepieyeddaz

just got my car last weekend at BESHOFF MOTORCARS. at 3000 east capitol expressway, san jose ca 95148...
they really nice. and helpful. like there's little part have to fix it , i call the saler, dont' have to make appointment, and only take few hours. like other dealer told me it may take more than a day to fix it....have to make appointment....etc..
or maybe cuz i just bought the car there,

phattbam

I take my car to Robert Paris there. I bought and took my car to Smythe but they always seemed to keep my car there for more than a day. Said they had to order parts and didn't ask if I wanted to take my car home while I waited. He's good to his customers. like the last post says, they have a fast turn around. From my experience with them.

mbphreak

I've been to most of the reputable places in the Bay: beshoff, smythe, san francisco, oakland, and belmont...hands down thus far, is Autobahn in Belmont.

Why? Simple:
They are the biggest service center of all the dealerships in the bay.

I have Brabus modifications and they have 3 Brabus Master technicians who work exclusively on Brabus cars...kinda makes me feel like a VIP

People aren't snobs like smythe...I get a nice hello from everyone.

Parts dept is super helpful, don't have the part number or name of the part off the top of your head? No probs, they frickin looked through the entire C class inventory to find what I was talkin about.

New, nice MB cars for loaners...I got an E500 last time, but I think it's just coz my family has bought so many vehicles from them

Blake P

So what...I took my car in to Smythe this morning for Service A and got a Camry!:p

mbphreak

hehe,

well regardless, all of the Autobahn loaners are MB cars. the ML C coupe or C sedan.

Blake P

Dang...I wish it were closer to San Jose. I had to be at work and don't want to have to drive out of my way to get the car back at the end of the day.

hphan

Autobahn has picked up my car from the office and dropped off a loaner. They even gassed up my car for me too.

3 bAn 2 PoW 0

who are your service advisers for autobahn? the service sounds great!....when i went in for my A Service, and i asked them to realign my headlights they wanted to charge me....

mbphreak

That I'm not sure about...sounds like bs to me.

My service rep is David Sands, cool guy.

Dema

MB of Oakland is very good. They always do more than actually requested. However it's too far from you and you can't expect MB loaner from them.

Dema

Sounds cool. I'm going to work at Oracle, literally next buildings to them, so do I need a loaner when I can walk.

spankdoggie

So can I just go to any dealer to get my 10,000 mile checkup? I got my 2003 coupe at Smythe last year and they were cool (the salesman), but Autobahn is the same distance from my home, basically, and if their service is as stellar as claimed.... then doggone it, I am going to go there, maybe...

Does one receive less privileges when going to another dealer for service?

Thanks guys.

E55AMG99

You can go anywhere for service but some dealers are picky about the perks (type of loaner, freebies, etc.). I know Smythe service advisors treat people who buy cars there better. This seems to work against them sometimes.

Call Autobahn and ask them what they will do for you in order to win your service business.

Blake P

That's a good idea...make them bid for your service. I've heard about donuts and coffee being perks, but they rushed me out of Smythe in my loaner Camry so fast I didn't even get a chance.

hphan

Uh, I didn't say "I heard that you can", I said they actually did that for me. I bought my car there though. My SA is Tino Ortiz.

Speedo

I bought my '03 C320 from Autobahn because my Father-In-Law got his '01 CLK430 there and raved about the service. I cracked the windshield on my C at about 1000 miles (damn freeway pebble ) and Autobahn did a great job replacing it, although I can't remember who my SR was. I'll edit this post when I dig up the paper work. My 10,000-mile service is coming up soon so I'll post how things go with that as well.