do you have to bring the car to this dealership to do the warranty work ? I am thinking maybe you would have better luck with another mb dealer.

 

Me too, but they have the history, and do you think I can tell another dealer that this dealer painted it already? I'm scared that another dealer will turn me away at this point.

 

I thought it was just me that my driver's seat is going flat!! This is a known problem? Is there a fix?

Thanks.

GGM

 

Sorry to hear about all of the problems you've encountered.

If the dealer's service department doesn't get you straightened out, TO YOUR SATISFACTION; go to your salesman and ask him to get involved. If that doesn't work, ask to speak with the GM of the dealership. So much of the dealers income is dependent on good CSI (Customer Satisfaction) numbers, that they normally won't hesitate to make repairs under warranty.

If you still can't get it resolved, then ask to speak with the MB zone rep. Have the dealer explain their side, then you explain yours. Get the zone rep to agree to document the fact that your dealer painted the console (rather than replacing it), then go to another dealer to get it replaced (and for all future service work).

It's unbelievable that a dealer would be this stubborn over a warranty repair (for which they are reimbursed from MB-USA). I'd give the dealer the benefit of the doubt, and start by trying to work around the service advisor that you've been working with. It may be simply that there are one or two idiots there, giving them all a bad reputation.

I hope it all works out for you. (It's a shame you're in So.Cal., the dealer here in Charlotte has fixed all of my warranty issues, and even replaced a window seal because they heard wind noise on the test drive - which I thought was normal)

 

man that sucks... i get my service (well 2 so far) at so bay MB. do you goto the one on sepulveda or in torrance (PCH)?

 

PCH...

And, on Friday I will demand that they replace the console (at least the arm rest).

 

the top part is one part number. that includes the lid and the cubby where the phone goes.

 

Sucks dude.

Dont go to your dealer, Unless you have to get some major **** done. Its not worth the hassle. Personally Im never going back to any MB dealer. Not even for Service A and B. Its too stressful and everyone seems so confused.

 

i really enjoy my dealer experiences. the only problem i had was the first time i took my car in. the shift knoba dn boot pulled right off when i went to put the car in reverse. i took it in, they had to order the part and when they brought the car back to me the center console aluminium trim was not even latched down. other than that, ive been good! even had a retrofitted COMAND replaced after the display went out.

 

GGM, I don't know it it is a known problem. Since your car is still under warranty take it to your dealer and tell them your seat is going flat, they should simply replace the cushion.

 

i live two minutes from there, let me know if you want me to send leg break louie...

 

WTF!!! You don't paint the damn armrest. Its a padded vinyl material for freak's sake. Paint on Vinyl...that won't stay on long. What a cheap *** idiot, just replace the effen thing!

 

I got one word to explain the 15.1MPG thing...........REVERSE.

They either drove or held it in reverse for a while to get it that low.










p.s. sorry for my arrogance if i'm wrong........lol

 

My service manager ordered me a new armrest and I am at 60K kms, well past the 40K kms warranty for such repairs.

His statement was: "its a Mercedes, not a Kia, the armrest should be of better quality" and he said he'd get me one under warranty. I'll post a follow-up on Friday once Service B is finished if the armrest is replaced under warranty.

I swear I have the best service manager of everyone who posts here.

 

If You Need a Tech @ South Bay Mercedes Let me Know...
No Games No Hacks..just a Great Tech!

 

here's an update...

I went to the dealership and walked around the sales lot and "looked" at the similar cars. My salesman wasn't there, and once the other salesmen found out what I wanted, they didn't even bother to help. So, I was able to just look in the windows, and they seem very similar if not the same, so I'm not sure to what extent the console vinyl/plastic was painted...

Then, I took it to the service department. I saw that valet that found my car initially, and I gave him a brief overview of what happened. I told him about the radio, and he was like, "when I found your car, the radio was BLASTING!" He said that normally, clients bring it in that way, but I told him I had the radio off when I came in.

I then politely told the story to my service advisor, and she apologized and said that she was at lunch when all this happened, and if she was there, it wouldn't have happened. She also said that they would replace the armrest for me. However, they couldn't do it today b/c they were backed up with RECALLS?...

So, we scheduled for Sat. Nov. 13, she said that she would have them detail my car as well...

Well, I guess my service advisor took a good step at resolving it. We'll find out in two weeks.

 

Don't let those monkeys with the dirty drying towel touch your car, or you will regret, especially if you had a black car

 

i had the same ****ty experience at southbay mercedes with my windhshield and tire..

my s/a even had the nerve to ignore me.

im only 22, i look like im 16.. im assuming they're taking presumptions that im a spoiled rich kid.. ..

im sorry, but im paying for the damn car out of my own pocket, i expect to be treated like everyone else.. anyways, they didnt even bother to wash my car when i brought it in twice.. im going to fj next time, i work right across the st from them. i hear good things about thier service dept.

 

i better use that Kia vs. MB quality when i visit dealer next time. mine squeaks like crazy.....hahahaha

and, all the so.cal dealer i've been to, they don't know what to do, and even the tech can put back parts. i should ask my SA that i'd sit in with tech and observe them....lol

 

DO NOT let them wash your car!!!! SB Mercedes in Torrance swirled up my black car, when I had asked them to not wash it. The SA told me the car was too dirty to return to me and they would "detail it" for me.

Now naiive me, I thought "detail" meant paying attention to detail and carefully cleaning the car... but what it really means is that their car washers will use dirty towels and grind the dirt into your paint and swirl it all up. I didn't notice the swirls when I picked up my car, but when I got home and checked the car, it looked like spiderwebs were all over my car. BEWARE!!!!!!!

 

I've been meaning to post an update...

Well, my SA told me to bring it in on a Sat. when she was working. They totally forgot about the free "detail", but whatever. I told her that the a/c has a moldy smell as well. So, they gave me a ****ty Chrysler Sebring loaner car (that car was TERRIBLE) for the day. At the end of the day, she called to tell me that the car wouldn't be ready that night, so I should come back and they'd give me a MB loaner. I got a 2005 c240 for the remainder of the weekend. I did go back to my car to get my backpack, when I saw it in the bay, they had removed the door pillars and HAD not even changed the armrest yet. So, I inspected the grey door pillars, they had DIRTY fingerprints on it. I showed my SA, and she said that she'd make sure they'd clean it off.

I picked my car up on Monday night. My SA said she did a full walk through and made sure the car was clean and right. I drove off, and then I noticed something. The wipers were off, apparently, when they "fixed" the a/c smell, they had to remove and replace the front dash or at least parts of it. I went back 15 minutes later, and they adjusted it. But, once I turned on the a/c I got a terrible smell. It reaked of disinfectant. This girl that I've been seeing told me that it smelled like someone puked in my car (great smell for a 3 month old car eh?). I told my SA and she said that it should be gone soon.

Now, I've noticed something else. I think the idiots didn't put the dash back right. I get a painful distortion/vibration from the center speaker. I'm going to have to take it in when I have time. But, with the audio levels down (b/c I can't stand the distortion), I realized that I could hear the wind and a rattle right next to my left ear. I think that a seal or something isn't right on my driver's side door.

Wow, this has been a major pain in the ***...

 

Thanks for the tip! I won't have them wash my car from now on... But, I remember last time I told them that, the interior was dirty as hell. I asked them why they didn't bother to clean the interior, and they said that since I didn't want it washed, it also meant don't clean it. They're really dumb there...

Who's your SA? Mine is Natalie, she seems nice, but the techs are just dirty stupid idiots...

 

mine is Frank Veltri... he's all right I guess. they replaced my sunroof but now my visor lights don't work. I haven't decided whether I'll go back to SB Mercedes to get it fixed.

I forgot to mention that when my car was in service, I had to argue to get a MB loaner. They even tried to charge me $10/day for a Nissan Maxima. I went back and requested a C240 and had to get my dad to talk to our Salesperson and the Service Manager to get one. That place sucks.

A friend of mine recommended Caliber Motors in Anaheim. Also, I think Buellwinkle has had good service at MB Laguna Niguel. They're kind of far, but I'd rather have good service.

 

****, I'm in the same dilemma, I don't know if I should take it back to them, but they're the closest to me, and they're the ones that ****ed it up...

The Enterprise there SUCKS! One time, I was in a real rush, so they gave me a C240 (a dirty one that smelled at that) and I was signing the papers, and the dude was like, "has anyone told you about our coverage?" and I say "No, but I don't need it". He continues to go on, and then tell me it's good. I still say I don't want it. But, he has me sign all the boxes, and I'm in a rush and I'm signing things without looking. I thought that these were to decline the things, but little did I know, when I came back, I signed the full coverage and they were trying to charge me $15 when I only used the car for 4 hours. I was arguing with one of the guys for a while. The SA's closed their doors and didn't want to interfere. He was raising his voice, and so was I. I was like, "this won't hold in court anyway, it's BOILERPLATE!" "Go ahead and charge my credit card, I'll have them make a stop payment and dispute it." It wasn't about the $15 but it was about principle, and I just didn't want to give in. Both of us didn't budge, and I ended up just walking away in disbelief. The guy later caught me as I was leaving saying that he would waive it "this time" and that they would make a notion to never offer me insurance again as long as I thought that my experience was "excellent" (survey obviously), so I guess I did get what I wanted.

Recently, they gave me the POS Sebring and they said that if I wanted a C240 I would have to pay $10. So I said f-that, I'll only use it for a few hours, so there's no point. But, my SA did take care of getting me a C240 when she found out I would have to keep it for the weekend.

And a weird thing, my aunt who just got a C230K SS as well came in for her first service and to have them fix the glovebox, they gave her a 2005 Infiniti FX35...

I love their consistency.

 

holy crap, i'd love an FX35 for a loaner. Geez. Enterprise does suck. I always get my loaners with just a quarter tank left, and when I drive off the lot, the gas light goes on. They're lame.

The service manager told me the way they operate. The dealership is surveyed for the first 2 years of service and after that, MB doesn't send surveys to the customers. So that's why in the past I've received MB loaners with no problem. But this was my first service after 2 years, and my SA only gave me a voucher for the Pontiac Sunfire. Hell no I wasn't going to drive that. So I had to complain and go through the hassle of getting an MB.

My advice to you is to juice your first two years and get everything you want, or else tell them you will write how you really feel about the dealership on the survey. Because after that, you're gonna have to deal with their bull**** for the rest of your car's life. I know I sound really pessimistic, but I just am tired of crappy service!