OK why don't new BMW owners have to pay for service and we do?
Super Member
Joined: Feb 2002
Posts: 692
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From: NJ
'05 c240 4matic wagon
Hi from the dark side of the moon...
whoaaa - now WAIT just one minuzzle! Are u guys saying there is NO MORE free maintenance at MB if I get a new one this year?!?? Where have I been...
Well, nice knowing you guys, i'll drop in from time to time to see after you.
See you over at the Audi forum ;-)
(whew - good thing I didn't sign the order for my new Benz yet... )
Well, nice knowing you guys, i'll drop in from time to time to see after you.
See you over at the Audi forum ;-)
(whew - good thing I didn't sign the order for my new Benz yet... )
MBWorld Fanatic!
Joined: Oct 2002
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From: San Diego, Ca
2003 Citron Green C230KMT
Originally Posted by FrankW
starting 2006 BMW will go the same route as MBz which will no longer have free schedule maintainance.
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From: San Diego, Ca
2003 Citron Green C230KMT
well then how about they increase the price of the cars and then offer it. that way people still think they are getting it. either way we are going to have to pay for it.
Out Of Control!!
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From: Obama Land
K Car
Originally Posted by PsssTkiD
i think they should put it back..... because a lot of people can afford these C-class , but they're worried about the parts and maintenance
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From: Obama Land
K Car
Originally Posted by CitronC230K_03
well then how about they increase the price of the cars and then offer it. that way people still think they are getting it. either way we are going to have to pay for it.
I would think people would rather have the car for less money. That way they can get the oil changed as much as they want. Also, there's no reason to go to an MB dealer to get non-warranty work done, so you can find some place that's less expensive.
MBWorld Fanatic!
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From: San Diego, Ca
2003 Citron Green C230KMT
i think its better to give them the option to pre-pay for maintenace if they want it, or if they want the car for less, then they can opt for no prepaid maintenace. its a smart move to sell the cars for less.
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Banned
Joined: Aug 2003
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From: NJ
Bantha
Originally Posted by revstriker
I would think people would rather have the car for less money.
Removing the service is just a bad idea for the customer. period.
Member
Joined: May 2002
Posts: 124
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From: Saint Louis, MO
both my 2002 MB c240 and my wife's Lexus RX330 get free service. Mine expires in July 2003 though and I probably will trade it in for a 2005 Lexus GX470 when my free maintenance expires. Lexus is great, my wife brought in her RX330 to the dealer on a saturday with no appointment and said, "I need an oil change". They took her car in right away and did it for her on the spot for free.
My c240 has had almost $3000 of repairs and maintenance on it if it were not for the free service. It was great service while it lasted but I dont think I will be buying another mercedes until they reinstate the free maintenance. Sorry I am a traitor.
My c240 has had almost $3000 of repairs and maintenance on it if it were not for the free service. It was great service while it lasted but I dont think I will be buying another mercedes until they reinstate the free maintenance. Sorry I am a traitor.
Last edited by shortbear; Mar 3, 2005 at 01:10 PM.
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From: GA
'06 Lexus GS300 RWD, '07 Camry SE V6 auto, '91 190E 2.6 auto
Originally Posted by shortbear
My c240 has had almost $3000 of repairs and maintenance on it if it were not for the free service.
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Joined: Feb 2005
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From: Connecticut
excites your girlfriend
Originally Posted by yodlebenz
well after close to $18000 in repairs plus 2.5 yrs and counting of service, i'm just glad i havent had to pay for anything but $30 touch up paint and new tires.
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yes, 15k miles/year
Member
Joined: Sep 2002
Posts: 144
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From: Dallas
C230 K
Originally Posted by ctC230K
wtf?? did you crash your car or something?
yes, 15k miles/year
yes, 15k miles/year
just lots of defective parts. check my sig, most of the hi points are listed. 7 instrument clusters due to dealer errors and defects. the dealer tells me they are about 1500 each and can only be programmed once. if they mess it up it's a loss... pano roof is not cheap either. all the other goodies add up too. total is probably higher and doesn't include labor of course. i wouldn't be surprised if 25000 in parts/labor has been spent.but they keep fixing things under warranty...
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From: Connecticut
excites your girlfriend
Originally Posted by yodlebenz
not yet. just lots of defective parts. check my sig, most of the hi points are listed. 7 instrument clusters due to dealer errors and defects. the dealer tells me they are about 1500 each and can only be programmed once. if they mess it up it's a loss... pano roof is not cheap either. all the other goodies add up too. total is probably higher and doesn't include labor of course. i wouldn't be surprised if 25000 in parts/labor has been spent.
but they keep fixing things under warranty...
just lots of defective parts. check my sig, most of the hi points are listed. 7 instrument clusters due to dealer errors and defects. the dealer tells me they are about 1500 each and can only be programmed once. if they mess it up it's a loss... pano roof is not cheap either. all the other goodies add up too. total is probably higher and doesn't include labor of course. i wouldn't be surprised if 25000 in parts/labor has been spent.but they keep fixing things under warranty...
Thread Starter
Banned
Joined: Feb 2005
Posts: 118
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From: NJ/NY
05 c230 ss benzo blk/opal
I tell you guys these maintenance visits are not cheap. They lose money with free mainetnace and that is why they took it off. You think if they were to be making it up in sales they would have taken it off with all the competition that is out there? No way. excluding cases in which you crashed your car, the other parts are really expensive. Whether it's the dealer or MB that pays I don't care. I would have loved to have that free maintenance.
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From: San Diego, Ca
2003 Citron Green C230KMT
Originally Posted by ctC230K
what is a pano roof? is that different from the standard sunroof package?
Out Of Control!!
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From: Obama Land
K Car
Originally Posted by tuscanraider
Sure they would, but it's not going to work that way. The service will be removed, AND the price will go up. Now how do you defend them?
Removing the service is just a bad idea for the customer. period.
Removing the service is just a bad idea for the customer. period.
Sure, it's a bad idea customer service wise, but probably a better idea than raising the price of the car by 1-2k.
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Joined: Oct 2002
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From: San Diego, Ca
2003 Citron Green C230KMT
everyone wants something for nothing, and to evetually sell that something they attempted to get for nothing for something more than its worth to someone who wants to buy something for nothing.
its the circle of life.
its the circle of life.
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Joined: Feb 2005
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From: Connecticut
excites your girlfriend
Originally Posted by doctamb
I tell you guys these maintenance visits are not cheap. They lose money with free mainetnace and that is why they took it off. You think if they were to be making it up in sales they would have taken it off with all the competition that is out there? No way. excluding cases in which you crashed your car, the other parts are really expensive. Whether it's the dealer or MB that pays I don't care. I would have loved to have that free maintenance.
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Joined: Jan 2005
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From: Orange County
2005 C Wagon (No snickering please!)
Mercedes discontinued the free maintenance because many owners thought wear items like brakes, wiper blades, belts, and hoses were included. It was a PR nightmare to settle each angry owner. What they had in mind for maintenance was oil changes and tire rotations. There was an economic incentive for the factory to discontinue it as well. The dealers were not too happy either because somehow the public pays more for service than the factory does, so the shop was busy with cars not paying full freight.
For 2005, the factory offers a maintenance plan for $ 1,312 or $ 2,919 including the brakes for 4 years 52,000 miles. Now try to buy it. I spoke to four California dealers, and they refuse to sell the plan. Feel like I am in the army.
For 2005, the factory offers a maintenance plan for $ 1,312 or $ 2,919 including the brakes for 4 years 52,000 miles. Now try to buy it. I spoke to four California dealers, and they refuse to sell the plan. Feel like I am in the army.
