Command Arrival Time Error
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2009 Mercedes Benz C350 CDi
Command Arrival Time Error
Hi guys, I noticed on my command system when I enter a destination, the expected arrival time is way longer than it should be. For instance, a trip that takes a maximum of 45 minutes, the system calculates it to be over 1 hour and 30 minutes. Even when I am 1 kilometre from the destination it says it will take 5 minutes. I took it to a Mercedes Benz dealer and they said it is operating normally. I can't believe it. My wife has a VW and hers works fine, and I have a cheap Tom Tom and it works fine, so I think this is unsatisfactory from MB. Your thoughts and suggestions appreciated.
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The system calculates the kilometres to destination right. But even before I start driving the time to cover the destination is way out. Didn't know it shows the actual speed travelled though....
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Dealer seem to show lack of interest in this problem, acknowledging there could be a problem. According to MB Australia it seems there are problems with the Maps which MB have organised for their command system. Seems like its a common issue including with the new E Class. Until MB organise new maps I may have to live with the issue, which is annoying, but at least I now know I am not the only one with the problem. I can't believe the lack of service on 2 issues by the dealer. Won't be going back there again.
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Is this the same on all routes? Perhaps the map data has an incorrect speed estimate for the roads you are driving? If the map data has a too low speed estimate, the car should not star using your current speed unless your current speed is lower than the estimate (would encourage you to drive the assumed/allowed speed).
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I just wanted to provide an update to my original post. The problem I have is that when I put in a destination, the estimated arrival time provided by the Navigation unit is totally exaggerated. Like a trip that is expect to take say 30 minutes, which my Tom Tom says, the Mercedes Benz Navigation unit says it will take 90 minutes. Following several tests by the Dealer, it appears this is a general fault with the navigation units in similar cars. Apparently I am now in the hands of Mercedes Benz Australia and will have to wait for a fix.
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#8
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I just wanted to provide an update to my original post. The problem I have is that when I put in a destination, the estimated arrival time provided by the Navigation unit is totally exaggerated. Like a trip that is expect to take say 30 minutes, which my Tom Tom says, the Mercedes Benz Navigation unit says it will take 90 minutes. Following several tests by the Dealer, it appears this is a general fault with the navigation units in similar cars. Apparently I am now in the hands of Mercedes Benz Australia and will have to wait for a fix.
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The maps are produced by Telstra Corporation under their "Whereis" product. Weird thing is whereis.com.au has an online navigation program that works perfectly on the computer, but if the problem is the maps, its surprising it would not operate like it does on their web site. The version I have is for Australia/New Zealand Version 3.0..
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The maps are produced by Telstra Corporation under their "Whereis" product. Weird thing is whereis.com.au has an online navigation program that works perfectly on the computer, but if the problem is the maps, its surprising it would not operate like it does on their web site. The version I have is for Australia/New Zealand Version 3.0..
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The maps online have always worked perfectly so they haven't fixed anything. They just got it wrong for the maps for mercedes benz!
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The maps are produced by Telstra Corporation under their "Whereis" product. Weird thing is whereis.com.au has an online navigation program that works perfectly on the computer, but if the problem is the maps, its surprising it would not operate like it does on their web site. The version I have is for Australia/New Zealand Version 3.0..
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Just thought I would provide an update. The dealer loaded some new software and it has now fixed the arrival time. It also changed some of the graphics on the display to some new cool ones. All good now!!
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As far as I know the map data was not changed, but when some of the graphics, like the images that appear you you exit a freeway, have changed, maybe the map data was updated.