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Audio Control dial Malfunction

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Old Apr 10, 2012 | 11:35 PM
  #1  
altawila's Avatar
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From: Boston, MA
C350 Saks Fifth Avenue Edition
Audio Control dial Malfunction

So the dial in my 2008 C350 has malfunctioned. It responds only to the clicks in, left and right but does not scroll. Anybody have this issue? I searched and nobody has run into it yet. I have the HK system with the bigger screen, forgot what the package was called.

Any thoughts?
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Old Apr 11, 2012 | 07:50 AM
  #2  
AkaSigFreak's Avatar
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From: Orlando, Florida
E350 Sport/ML350RWD
Search again. It has been addressed multiple times within the first 3 pages of posts.
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Old Apr 11, 2012 | 09:21 AM
  #3  
dubdlux's Avatar
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'09 C350
I just had my COMMAND control knob replaced two days ago for the same symptom. I have an '09 C350 with nav, 35,000 miles.
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Old Apr 12, 2012 | 02:49 PM
  #4  
altawila's Avatar
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From: Boston, MA
C350 Saks Fifth Avenue Edition
Bumping this because a search has not found a real solution other than to fix it under warranty, which I do not have. Any help people??
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Old Apr 12, 2012 | 04:24 PM
  #5  
AkaSigFreak's Avatar
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From: Orlando, Florida
E350 Sport/ML350RWD
That is the only answer. Unless you are an electrical genius and have the equipment to trouble shoot the component- you will have to have it replaced. It is a well-known issue that Mercedes is aware of. I am living with it because I don't trust the parts on ebay, and I was told the dealership charges close to $300 for the part (it's a whole module under the console). Sorry for the bad news.
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Old Apr 12, 2012 | 08:26 PM
  #6  
jaeguyoon's Avatar
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From: Germantown MD
08 c350
had mine replaced as well from the dealer. They did it for free though. I actually went 3 months with the problem and it was so annoying.
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