Bosnia1992

Hello, I have a 2008 C300 Sport. Yesterday I took It in to Mercedes to get all four rotors and brake pads replaced. Original Estimate was $1,272.82, i thought that was a little overboard so i got them to reduce it by $200. I also asked them to replace the amg wheels i had with the stock ones at that point they tried charging me but i got to them that the wheels are already being taken off so why charge. Labor for the front brake pads was 217.12 and parts were 333.90 =551.02 for the front. Rears was 217.12 for labor and 234.16 for parts=451.28. After they replaced them i received a call that i had 5 lug nuts missing from the stock wheels in which were in a plastic bag, so i looked around and couldn't find them at the house anywhere. I told them to just charge me the 35.95 for 5 new ones as they did, which weren't new but had tons of corrosion as if they lied that they were missing . on top of it charged me for provisions and materials which i have no idea what they are and the service guy stated anything from "fluids to uhh uhh uhh and changed the subject" that charge was 27.88. Must be some Expensive fluids if nothing was stating on dashboard that needed to be replaced. Total came to 1128.42 not much different than the original price . I went to pick it up around 6pm and at that time the service area was closed so i went ahead and paid without any explanation of what exactly i was paying for. I noticed while driving home, the braking felt mushy and i had slow delayed connection with the rotors so stopping wasnt as it should have been at all as if nothing was changed or different about the brakes but the rotors and pads looked new. I went back in today and stated that they felt mushy the SA went and said "well you didn't request a brake fluid flush" from past experience when i got a brake and rotor change that was a standard procedure for safety reasons now i know that it cant be that hard to flush it if you take off all four wheels already.

My Questions are:

How hard did i get screwed?

Did i Over-pay?

Should front and rear be the same price for labor ?

How do i get the 100% satisfaction if they don't make me aware of anything?

If i were to get into an accident due to their faulty brake pad and rotor change are they liable?

What is the best solution now?

If more information is needed let me know.

Bosnia1992

Anyone?

Bosnia1992

Also isn't brake bleeding, fluid flush, a must for everytime you change pads or rotors

Big Daddy

You got screwed
Where are you based?
rotors $340
pads $145
sensors $55
30 minutes a corner to fit= 2 hours including brake fluid flush $150
total should be around $600
these are what I was quoted last week in Australia
I presume you live in the States so prices there should be much less

RLE

No, it isn't but the car should have been road-tested at which point the soft brakes would have been discovered and corrected.

Poor workmanship on the part of the tech.

Big Daddy

When discs and rotors have been replaced they must be bedded in by doing five stops in a row to get them working properly. But they must be controlled stops so the pads are not overheated and get glazed. Should be done by the mechanic before he hands the keys over to you.

If he has not done this it could be the reason why they do not feel right

Bosnia1992

Thanks for the reply . Unfortunately i would assume it's more expensive in the united states, my location is Iowa. Maybe i will call around other foreign dealerships that are owned by the same company branch and ask around.

Bosnia1992

I highly Doubt that it was tested otherwise that mushy soft braking wouldn't be a problem, the service guy also stated that it could be due to a not doing a brake fluid flush, last one was done at 44k miles car has 62k miles which i don't see why that would be a problem because i keep the car clean always, i figured that the fluid flush or bleeding would be a standard if a customer requests all 4 rotors and front and rear pads changed.

Bosnia1992

Is it the mechanics fault then? or is that something that they don't have to do here in the United States out of safety of the driver?

Big Daddy

Here is what a major disc brake manufacturer says

http://www.dba.com.au/tech-article-t...bed-in-street/

Should be done by the mechanic after installing new pads/rotors