Bosnia1992

Are dealerships supposed to do a transmission fluid flush if it wasn't done at 39k before selling the vehicle?


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Acapulco Bill

MB dealerships, even not CPO, and especially if the W204 was a lease, would have to do this service before selling the car, unless the C300 was sold specifically "as is, no guarantee".

This service is important, at the same time there is a free software update for the TCU that MB service can check with the STAR system, to make sure you have the latest 7G transmission software.

Before you go running and insist this service be done, read the many, many wrong ways to do the transmission fluid change, and also the CORRECT way HERE:

https://mbworld.org/forums/c-class-w...-done-but.html

Bosnia1992

Alright I bought the 08 sport with 49k its at 65k now, it was CPO and I got an extended CPO for two more years. Ive looked at the prior services they gave me upon buying the vehicle and I don't see transmission fluid flush anywhere. Two questions. If the previous owner hasn't done a transmission fluid flush at 39k are they supposed to do it before they can sell it to me? also , is there a certain code for transmission fluid flush ? I took the car in last week about brakes , after the SA drove it he noticed when slowing down the gear changing was rough , they took it back to do software updates but apparently it was all up to date, he stated I was over due for a transmission service flush?


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Acapulco Bill

Read the MB CPO diatribe on the MB website, this is what they PROMISE with their 100 point inspection and service guarantee. I cannot imagine that a SA would say that YOU are overdue on this, the MB DEALER is very, very overdue on their commitment to the CPO guarantee (by at least 16k miles in your case). If the transmission has been damaged because of THEIR lack of service, you can sue them for a replacement !

Here is MB's CPO process, right in the middle its says: "Engine, transmission, and rear-axle oil, brake, clutch, and level-control fluid, among others are carefully examined." Meaning that if they missed the 39k transmission fluid change, YOUR CAR IS NOT CPO SPEC!!!!

http://www.mbusa.com/mercedes/cpo/multipoint_inspection

Bosnia1992

I just called and spoke with the same SA, I asked him when it was done and he stated " its never been done, that's why we keep quoting it to you" where do I go from here ?


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Acapulco Bill

Then your W204 is NOT CPO and you should just return it for a full refund, IMO.

Bosnia1992

How would I go about that after 11 months ?


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Acapulco Bill

Perhaps an example would be helpful. You purchased your C300 with 49k miles. That's 3 "A" Services just for oil and filter changes. Imagine if the first owner/leasor never performed even ONE "A" service. Could the MB dealer CERTIFY that the vehicle was CPO even though the oil had NEVER been changed? Would the MB dealer require you to change the oil THREE TIMES just to maintain your CPO warranty?

The same applies for the obligatory 39k transmission fluid change. Your C300 is clearly NOT CPO if required scheduled service was not up-to-date when MB CERTiFIED your car was properly serviced and inspected. They might as well have sold you the car with flat tires!!!

Bosnia1992

very good example. Im supposed to be hearing a call from a case manager from MBUSA. ill keep you updated. any more hints ?


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Acapulco Bill

The option was to purchase a non-CPO for $3,000 to $4,000 less. Most buyers of non-CPO C-Class purchase a service policy that would have included this and ANY service the W204 needed for 4 years. Others have said this costs about $3,600. CPO, unless the MB dealer stands behind this trademarked guarantee of quality, is worthless and this $3,600 is what you have lost. How many MORE service items did the MB dealer NOT perform in this CPO certification process? Probably just washed the car and LIED about CPO.

Bosnia1992

so basically what you're saying my car can't be CPO and I paid 4k more than I should have on top of the extended 2 years for 2.8k? Also there were appearance issues such as trim inside falling apart, a lot of rock chips, instrument cluster screen has a small crack but claimed they couldnt replace cause it wasn't an electrical issue. Should I ask for a replacment car of same value with actual CPO certified inspection of myself and dealership ? or what ?


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Acapulco Bill

CPO has a "standard", the cosmetic items you mention are part of the normal wear and tear on a vehicle. However, service items for the mileage driven HAS to be up to date. As mentioned, what if your C300 NEVER EVER had an oil change in its 46k miles? Ask how MB could say your vehicle passed CPO "standards" if NO maintenance were EVER done? This is the case at least on your 7G transmission.

The MB dealer should pony-up for the service that SHOULD have been done as part of the CPO specification BEFORE it was sold, or they should have sold it it "as is" for around $4,000' less and YOU pay for the services that were missed. Its very simple.

Bosnia1992

Even if they decide to do the service free of charge imagine how much of the vehicles life span would be affected by them not doing that 39k fluid flush and in the end i would still have to pay for their faults if something malfunctions down the road. on top of other things im not aware of im sure. Hopefully we can resolve this simply by giving me a car that has been serviced properly and such instead of going down a legal path.