Dealership Benefits
Thread Starter
Senior Member
Joined: Oct 2012
Posts: 364
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From: Wichita
2011 C300 4MATIC
Dealership Benefits
Hi, I have purchased a privately sold C300 4MATIC, originally bought from the local dealership. The dealership seems to refuse benefits on the car even though it was originally purchased there, saying they just don't have the "man power" or something. This is our third Mercedes, and all have been originally from them, two brand new. What do you guys think on this?
Member
Joined: Dec 2010
Posts: 176
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From: Wichita, KS
2009 C300 Luxury P1 w/Multimedia, Arctic White
I'm not suprised they won't do it since you didn't buy that one from them (even though it came from there orginally.) However since you are a repeat customer of theirs it would be a good opportunity to WOW you with great customer service....
MBWorld Fanatic!
Joined: Oct 2010
Posts: 1,128
Likes: 19
From: Acapulco Mexico
2010 C300 Sport
If the C300 is still under warranty, the MB dealer (ANY MB dealer actually) will have to deal with something sometime. Maybe at the next "A" service there you will be treated more like a "customer".
The "local" MB dealer here offers fantastic service, unfortunately its 300 kms away. Reading the manual cover to cover (and in my case, in two languages as something gets lost in the translation from German), makes the W204 owner self-sufficient and more educated about his vehicle, so that when a bigger service item comes up, he can defend his requests about his warranty or the car's performance. Highly recommended, referencing the Owners Manual first.
The "local" MB dealer here offers fantastic service, unfortunately its 300 kms away. Reading the manual cover to cover (and in my case, in two languages as something gets lost in the translation from German), makes the W204 owner self-sufficient and more educated about his vehicle, so that when a bigger service item comes up, he can defend his requests about his warranty or the car's performance. Highly recommended, referencing the Owners Manual first.
Super Member
Joined: Jun 2009
Posts: 584
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From: Los Angeles
2012 C250 Sport
Did you let them know that you had purchased 2 MBs directly from them? And that, if this is the type of customer service they offer, you're happy to spend your money elsewhere for your fourth MB?
Thread Starter
Senior Member
Joined: Oct 2012
Posts: 364
Likes: 0
From: Wichita
2011 C300 4MATIC
My SA knew who I was, and I told him it was absurd, and said goodbye. I guess we'll see what happens when I take it in for service, I'll try to ask them for a favor and let's see how that goes.
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Super Member
Joined: Jun 2009
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From: Los Angeles
2012 C250 Sport
But, yes, I think that trying it again when you take in the car for service might be a better indication of their attitude....
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From: SEATTLE WASHINGTON USA
'08 C300 Lux Barolo Red Beige Leather P2 MM 18" wheels '84 944
And we all know that you can't program the garage door openers anywhere but at home because the car must communicate with the opener.
RTFM.
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From: Toronto
my wife bananas! :D
pretty pathetic of that dealership tbh. setting up the garage door takes no time at all. and by giving you an excuse of not enough manpower is pretty weak.
sometimes a change of scenary is a good thing. stroll into another mb dealer if there is another one close, and talk with people there. they might want to win you over for future business and help you out now. an example of this is that i've been buying MB exclusively from one dealer for a decade... and when i went to buy my c63, they didnt provide me with the prices and services that i wanted. so i went to another dealership, told them my history and how i am unhappy with the original dealership and they stepped up. so now i have my c63 and have made new connections / relationships with another dealer.
on a side note, i've since moved and there is a local mb where i am now. walked in one day, talked with some of the reps / sa there to familiarize myself to them. right away, they told me i can bring in my car to be washed any time and any day i wanted, and offered their help to me should i require. I thanked them for the offer but told them i hand wash my own car
sometimes a change of scenary is a good thing. stroll into another mb dealer if there is another one close, and talk with people there. they might want to win you over for future business and help you out now. an example of this is that i've been buying MB exclusively from one dealer for a decade... and when i went to buy my c63, they didnt provide me with the prices and services that i wanted. so i went to another dealership, told them my history and how i am unhappy with the original dealership and they stepped up. so now i have my c63 and have made new connections / relationships with another dealer.
on a side note, i've since moved and there is a local mb where i am now. walked in one day, talked with some of the reps / sa there to familiarize myself to them. right away, they told me i can bring in my car to be washed any time and any day i wanted, and offered their help to me should i require. I thanked them for the offer but told them i hand wash my own car
Last edited by Fung63; Dec 20, 2012 at 01:46 AM.
