I have a EIS failure... is there a TBS?
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C220
I have a EIS failure... is there a TBS?
Well,
Last week our beloved c220 left us stranded at a Dennys parking lot late at night. It was embarrassing since I had just handed the keys to a friend to show him the Benz and when he tried to start it it would not turn.
I had to leave the car there overnight and was not until next morning that I got it to start. Since then it has been giving us problems so I call the local dealer and they gave me an appointment for next monday.
Anyways, I have read that this is a very costly and a very well known issue with the w204. By this time I am sure MB knows about it, so my question is, have they issued a TSB about this problem? Is there something I could print and take to the dealer so that they will see that is a common issue and hopefully have MB cover it. Should I be concerned that this part, when I it gets replaced, eventually fail again in the future or has MB corrected the problem?
My 2008 C220 has just reached 60,000 Klms. We have had it for about 4 months now... We are very concerned and disappointed.
Last week our beloved c220 left us stranded at a Dennys parking lot late at night. It was embarrassing since I had just handed the keys to a friend to show him the Benz and when he tried to start it it would not turn.
I had to leave the car there overnight and was not until next morning that I got it to start. Since then it has been giving us problems so I call the local dealer and they gave me an appointment for next monday.
Anyways, I have read that this is a very costly and a very well known issue with the w204. By this time I am sure MB knows about it, so my question is, have they issued a TSB about this problem? Is there something I could print and take to the dealer so that they will see that is a common issue and hopefully have MB cover it. Should I be concerned that this part, when I it gets replaced, eventually fail again in the future or has MB corrected the problem?
My 2008 C220 has just reached 60,000 Klms. We have had it for about 4 months now... We are very concerned and disappointed.
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From: 1 hours drive north of Sydney Australia
2007 W204 220CDI Classic Sedan
I would respectfully ask what "properly serviced" means in relation to a EIS failure except that you have already paid the dealer a lot of money . Take that as a statement rather than a question.
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From: Southwest USA
Another round of ICE
I believe what he means, which is true, is that a car continuously properly serviced at an MB dealership over the course of its life will receive additional goodwill consideration for putting on warranty items which MB is not obligated to treat in that manner...past the mileage or date limit, for just one example. They may (and have) picked up the parts cost, while the loyal customer only pays labor. The reality is that not all customers are treated the same, and my SA has also told me specifics of repairs MB has picked up for loyal customers, which would not happen for someone who just shows up for the first time with an older car.
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MBWorld Fanatic!
Joined: Mar 2008
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From: 1 hours drive north of Sydney Australia
2007 W204 220CDI Classic Sedan
Thanks Sportstick. Am I correct in saying that 2008 is a bad manufacture year for EIS failure ?
Is this an Australian car , ie a 220CDI. Pity folks can't fill in their location.
Is this an Australian car , ie a 220CDI. Pity folks can't fill in their location.
Last edited by Carsy; Aug 5, 2013 at 01:48 AM. Reason: Add
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From: Sweden
S213
I believe what he means, which is true, is that a car continuously properly serviced at an MB dealership over the course of its life will receive additional goodwill consideration for putting on warranty items which MB is not obligated to treat in that manner...past the mileage or date limit, for just one example. They may (and have) picked up the parts cost, while the loyal customer only pays labor. The reality is that not all customers are treated the same, and my SA has also told me specifics of repairs MB has picked up for loyal customers, which would not happen for someone who just shows up for the first time with an older car.
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From: Northern Taxifornia
None
I'm astonished at this wishful fantasy that an MB dealer is going to treat certain customers differently because of loyalty or regular business. I think most American dealers are all business and completely unsentimental, and such a thing would never happen. I also suspect that whatever dealer's employee who is actually looking at your service record has no authority to make such decisions....that is, granting free services.
I hope I'm wrong.
I hope I'm wrong.
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From: Southwest USA
Another round of ICE
I'm astonished at this wishful fantasy that an MB dealer is going to treat certain customers differently because of loyalty or regular business. I think most American dealers are all business and completely unsentimental, and such a thing would never happen. I also suspect that whatever dealer's employee who is actually looking at your service record has no authority to make such decisions....that is, granting free services.
I hope I'm wrong.
I hope I'm wrong.
None of this is sentimental, but just good business sense. They are keeping loyal customers satisfied as much as they consider reasonable, while not expending resources on opportunists who drop in only with an occasional or major problem looking for unwarranted help. Have you never experienced the concept or reality of the "baker's dozen"? You paid for 12, but the good businessperson throws in the 13th......same psychology.
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From: Southwest USA
Another round of ICE
I have no data, but reading anecdotes, it does seem 2008 is most afflicted. Could be because they are older, and the same fate will catch up with later models, or an issue was found and corrected at some point later on.
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From: Northern Taxifornia
None
it happens. again every dealer is different and they will goodwill something at their discretion.
the service advisor will go to the service manager and they will look at all the information and make a decision based on it.
why would they extend the same courtesy to someone that bought a used mb off a used car lot, had all their work done at an indy shop and now wants something free at the dealer as opposed to someone who bought 1 or maybe several cars from the dealership, had alot of warranty and/or customer pay work done by the dealer. you dont want to lose that person as a client for future service work or sales potential.
the service advisor will go to the service manager and they will look at all the information and make a decision based on it.
why would they extend the same courtesy to someone that bought a used mb off a used car lot, had all their work done at an indy shop and now wants something free at the dealer as opposed to someone who bought 1 or maybe several cars from the dealership, had alot of warranty and/or customer pay work done by the dealer. you dont want to lose that person as a client for future service work or sales potential.
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Joined: Jan 2009
Posts: 5,113
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From: Southwest USA
Another round of ICE
one thing i tell everyone is, never get the first model year of any new model.
there are always alot more bugs in the first year something is released. tons of bulletins to rectify the issue. wait for the 2nd or even 3rd year release. most likely you wont have to deal with any of the concerns the previous year owners had to deal with.
there are always alot more bugs in the first year something is released. tons of bulletins to rectify the issue. wait for the 2nd or even 3rd year release. most likely you wont have to deal with any of the concerns the previous year owners had to deal with.
