Exploding / Shattered Sunroof (TriStar Mercedes, St Louis MO)
 

Purchased this 2014 C350 not more than a two months ago, less than 1800 miles on the clock...and this happens. Was driving down the highway, and heard this loud pop, scared the ***** out of me.

Anyone experience this with their new car, already have a feeling dealership is gonna give me the run around. Service guys were dumb founded and service manager acted uninterested or sympathetic (TriStar Mercedes, Ellisville MO) to what happened, ended up cutting up my arm, luckily don't have a face full of glass.

Service manager even had the balls to accuse me of "flying down the highway". Worst customer service ever, already contacted MB USA (waiting to hear back from them).

Anyway...guys have any suggestions on how to handle this. Already left bad reviews on the dealership on FB, YouTube, Twitter, Yelp, and BBB. Hopefully that will get their attention.

Tri-Star Mercedes- Benz
16360 Truman Rd, Ellisville, MO 63011
(636) 458-5222

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http://www.tristarmercedes.com/

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How did the glass shatter like that? Did something hit it?

Nope, nothing hit it. Just driving down the road and heard a loud pop/crack. No idea, I've seen a few other threads on here with something similar happenings.

Only thing I can think of is that it was cracked from the get go and i never noticed when picking up the car from the dealership or defective glass from the factory. No idea! :confused:

Either:
1) Something hit it. (Rare)
2) Something flexed (Also rare)
3) Tempered glass edge had a flaw (Most Likely)


Call your insurance and let them argue with the dealer.

Hmm didn't think of that...thanks! :y

Update...

Just had MB USA call me. They are now investigating with the dealership. I'll keep this thread updated. Still no call from the dealership (24 hours later)! :rolleyes:

If you feel up to it, ask for tons of compensation, pre-paid services and any freebies you can get. An exchange for similar car? Maybe hint to them that you might talk to a lawyer? Complaint to them you could have had glass shattered on your face and cut you up. It may work
I would keep fighting them until they agree on something. It was a dangerous situation you was in when the glass broke. Good luck!

Still no call from the dealer. E-Mailed them this morning, now just sent out a bunch of emails to the local news stations. Would make for a great story!

Video:

Just got an email back from one of the local news stations. They want to do an interview! Still no response from MB USA or the dealer, they were CC'd on all emails. WOW!

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Damn dude, at least give the dealer time to respond before you kick'em to the gutter. If they don't help you out then put them on the spot light. just my opnion.

I'll wait for their response before I do the interview. Only fair I guess!

From the way you were treated, and their initial response, I wouldn't have much sympathy for them. MBUSA should be concerned about a fault in their product being reported publicly, and the dealer should be concerned about their shoddy service being brought to light. Hopefully one or both get their ass in gear and start treating you correctly.

All of a sudden now its covered under warranty and they can replace it tomorrow. This was after they were CC'd from the local news channel. Good enough or keep pushing?

Glad that's solved. Now that there's panties are in a bunch, start asking for freebies while you still can. Good Luck!

Keeps getting better, apparently its still my fault. :rolleyes:

Media blitz coming, which blogs should I contact? Did I say I do online marketing 80+ hours a week for my business! :D

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:popcorn:

I cant believe that dealership is still trying to push that fault to you

No kidding, they are fighting this hard. Did I tell you that they gave me a loaner car. Next step is picketers outside their brand new dealership they are about to open up. Bunch of morons man, luckily I have the means to do this. Big win for the little guy here!

http://nextstl.com/2012/12/mercedes-...fter-15-years/

From that video you posted that Kia Optima, looks like they tinted the sunroof trapping heat in the glass causing it to explode. If you look closely all of their windows are tinted heavily including the windshield!. That was not the manufacturer fault, did you tint the panoramic roof?, I see some of your windows are also tinted in those pictures.

What roof damage?

at least you got a loaner...better than taking the bus ;)

All pano roof comes like that. In fact, most regular sunroofs that I have seen are slightly tinted from factory.

Can you imagine the heat inside the car without that tinted pano roof?

If he tinted it, the film would have held the pieces in place.

Terrence,

I'm talking about aftermarket tint applied to the sunroof, I realize there is a slight tint from the factory which doesn't poses a problem since it not designed to block out a lot of heat. Aftermarket tint reflects/absorbs heats straight into the glass, I have tinted many of my own vehicles including the sunroof and the sunroof acts very differently than all other windows.

This is factory tint, came like this with the vehicle.

http://s1.cdn.autoevolution.com/imag...es-38046_1.jpg

They claim that there was damage to the roof before I brought the car to them...very convenient if you ask me. The car is not even 2 months old. :crazy:

I see, just a theory of mine... I'm glad they covered the repair for you in the end, would have been costly to repair.....