Need Advice
Thread Starter
Senior Member
Joined: Feb 2012
Posts: 369
Likes: 7
From: IA
2018 C63s Coupe 2016 C450 DAILY
Need Advice
Hello,
I've been a member on here for awhile and I've searched this and it's just unheard of to me. I have a 11' C300 that was purchased as a CPO with a two year extended warranty. I scheduled a regular oil change appointment for tomorrow and my control knob for the screen and command that isn't working properly only to get a call today stating that the dealership I purchased my car from is basically refusing to service my car, stating that the appointment isn't going to happen. I called as soon as I heard the message, I didn't speak to the general manager, or the service manager but they had some service advisor give me a call letting me know that, "tomorrow wasn't going to happen" I asked if the service was full that day and they said no. I wasn't given an explanation.. car is still under warranty. It wouldn't be an issue if this wasn't the only location within a 2 hour radius. Can someone chime in on this ? How is this legal? I've just never heard of this.
I've been a member on here for awhile and I've searched this and it's just unheard of to me. I have a 11' C300 that was purchased as a CPO with a two year extended warranty. I scheduled a regular oil change appointment for tomorrow and my control knob for the screen and command that isn't working properly only to get a call today stating that the dealership I purchased my car from is basically refusing to service my car, stating that the appointment isn't going to happen. I called as soon as I heard the message, I didn't speak to the general manager, or the service manager but they had some service advisor give me a call letting me know that, "tomorrow wasn't going to happen" I asked if the service was full that day and they said no. I wasn't given an explanation.. car is still under warranty. It wouldn't be an issue if this wasn't the only location within a 2 hour radius. Can someone chime in on this ? How is this legal? I've just never heard of this.
Senior Member
Joined: Jan 2011
Posts: 413
Likes: 3
17' C43 Sedan
This doesn't seem right. Sorry to hear about your troubles. My recommendation would be to dig up your maintenance contract and read it carefully. I would then show up at the dealership with your documentation and ask to speak to the service a manager.
Be polite and respectful. You will get a lot more with honey than with vinegar, but if they refuse go all out. Lol
Be polite and respectful. You will get a lot more with honey than with vinegar, but if they refuse go all out. Lol
Senior Member
Joined: Feb 2008
Posts: 300
Likes: 2
From: Toronto
2008 c300
As Above.
Is the dealer refusing to service your car forever, or just not able to keep your appointment. Will he service it say next week?
If he completely refuses to service the car, I suggest calling MB head office for your area. Lack of service could affect your warranty.
HTH
Is the dealer refusing to service your car forever, or just not able to keep your appointment. Will he service it say next week?
If he completely refuses to service the car, I suggest calling MB head office for your area. Lack of service could affect your warranty.
HTH
Thread Starter
Senior Member
Joined: Feb 2012
Posts: 369
Likes: 7
From: IA
2018 C63s Coupe 2016 C450 DAILY
As Above.
Is the dealer refusing to service your car forever, or just not able to keep your appointment. Will he service it say next week?
If he completely refuses to service the car, I suggest calling MB head office for your area. Lack of service could affect your warranty.
HTH
Is the dealer refusing to service your car forever, or just not able to keep your appointment. Will he service it say next week?
If he completely refuses to service the car, I suggest calling MB head office for your area. Lack of service could affect your warranty.
HTH
I've had terrible history with this dealership as they sold me a fake 08' CPO car for the additional +2k price on it which was never to be certified, on top of calling them out on the transmission service flush being done half ***.
Senior Member
Joined: Jan 2011
Posts: 413
Likes: 3
17' C43 Sedan
wow. So they refuse to do any warranty work whatsoever on any MB vehicle? I would contact MB directly and report it. Also did you purchase the car and warranty from the same dealership? If so I would reach out to the BBB as well.
It would help as well to ask for them to put that in writing.
It would help as well to ask for them to put that in writing.
Thread Starter
Senior Member
Joined: Feb 2012
Posts: 369
Likes: 7
From: IA
2018 C63s Coupe 2016 C450 DAILY
wow. So they refuse to do any warranty work whatsoever on any MB vehicle? I would contact MB directly and report it. Also did you purchase the car and warranty from the same dealership? If so I would reach out to the BBB as well.
It would help as well to ask for them to put that in writing.
It would help as well to ask for them to put that in writing.
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Another round of ICE
Forget the digital age for a moment. Write and mail a registered paper letter with the entire history and request for assistance to:
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3 Mercedes Dr
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Mr. Steve Cannon
President and CEO
Mercedes-Benz USA
3 Mercedes Dr
Montvale, NJ 07645
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