COMAND software update?
Thread Starter
Member
Joined: Sep 2013
Posts: 75
Likes: 0
From: Northernmost Capital of the Caribbean
2010 Mercedes-Benz C300 Sport, Auto, P02, 320, 067, 104, 218, 413, 786, 889
COMAND software update?
For MY 2010. Have there been any software/firware updates to the COMAND with multimedia package(flip-up screen)? I ask because the navigation doesnt have **** for POI/businesses and my newer iPod doesnt quite work right with it.
2010 W204
2010 W204
TGW-CPU
Apl. S/W Ver. : 06.12.02
Boot S/W Ver. : 00.01.14
Audio-CPU
Apl. S/W Ver. : 04.12.02
Boot S/W Ver. : 04.06.04
Database Information
Ver. : NS0801-01
GPS Information
SW Ver. : GPS-NR-204-0.23
Bluetooth Version
S/W stack Ver. : BTD-NR204-23.89
Apl. S/W Ver. : 06.12.02
Boot S/W Ver. : 00.01.14
Audio-CPU
Apl. S/W Ver. : 04.12.02
Boot S/W Ver. : 04.06.04
Database Information
Ver. : NS0801-01
GPS Information
SW Ver. : GPS-NR-204-0.23
Bluetooth Version
S/W stack Ver. : BTD-NR204-23.89
Thread Starter
Member
Joined: Sep 2013
Posts: 75
Likes: 0
From: Northernmost Capital of the Caribbean
2010 Mercedes-Benz C300 Sport, Auto, P02, 320, 067, 104, 218, 413, 786, 889
Im not worried about GPS map updates. Im sure there are several of those. Im more concerned with firmware updates for the system itself. The GPS POI function is total **** and the iPod compatibility is lacking with the newer models.
Member
Joined: Feb 2012
Posts: 162
Likes: 8
From: Oporto, Portugal
Mercedes C220 AMG Style
In my w204 NTG4 command, i have updated maps. And i still updated the firmware once to the newer one (i can be done just at the dealer!). Before update maps to V12, it was required to update first the firmware. Dont doing that would cause the system to loop at start.
Ask them to update the firmware! Not the maps! It cost me 45 €.
And POIs in my command till today proved that there were very good!
Ask them to update the firmware! Not the maps! It cost me 45 €.
And POIs in my command till today proved that there were very good!
Thread Starter
Member
Joined: Sep 2013
Posts: 75
Likes: 0
From: Northernmost Capital of the Caribbean
2010 Mercedes-Benz C300 Sport, Auto, P02, 320, 067, 104, 218, 413, 786, 889
POIs on this unit are the worst Ive ever dealt with. A $50 Garmin/Magellan unit is better. It has just no local businesses at all in it. It also has very few chains as well. It basically has fast food restaurants, banks and gas stations. Dont eat fast food, bank online and I already know where all the gas stations are in my area and if you dont just get on any highway or interstate and youll find one in on either side in < mile. Totally useless POI.
Super Member
Joined: Oct 2014
Posts: 517
Likes: 22
From: California
Mercedes C250 Coupe
Regret your local MB dealer earns the 'suck' award.
Sure agree about Garmin. Downloaded latest updates just prior to a 1100 San Diego round trip. Sure missed the "Text to Speech" feature.
Called Garmin upon return. Found out there are two 'American English' options.
Great telephone support. i took the optional survey after and left word to 'give the lady a raise'...................
Garmin
ez
Last edited by ezshift5; Nov 13, 2016 at 10:49 AM.
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Member
Joined: Dec 2014
Posts: 193
Likes: 11
2018 C300
My dealer told me they are hestitant to do software/firmware updates on most components of the car for the following reasons:
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
Last edited by jlr82; Nov 13, 2016 at 10:56 PM.
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Thread Starter
Member
Joined: Sep 2013
Posts: 75
Likes: 0
From: Northernmost Capital of the Caribbean
2010 Mercedes-Benz C300 Sport, Auto, P02, 320, 067, 104, 218, 413, 786, 889
My dealer told me they are hestitant to do software/firmware updates on most components of the car for the following reasons:
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
What is really pissing me off is that auto manufacturers are going more and more to these proprietary, fully entrenched audio systems which means if they dont get it right or if tech changes and they dont update their firmware/software youre driving around with the modern day equivalent of an 8 track player. In the old days of DINS and Double DINS you could drive and '86 Camaro and still have the latest and greatest in audio/GPS/bluetooth/etc. This **** needs to change.
I used to buy a car and after the maintenance was caught up Id immediately dump the OEM stereo right into the garbage and install a highend head unit and have the best of everything. When that got outdated, pop a new one in. Cant do that anymore and it means people are going to be driving around in otherwise great cars with really ****ty stereos in them. Its going to hurt the resale value of autos.
Last edited by nola000; Nov 14, 2016 at 10:56 AM.
Junior Member
Joined: Feb 2019
Posts: 62
Likes: 13
Mercedes cls 250 W218
My dealer told me they are hestitant to do software/firmware updates on most components of the car for the following reasons:
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
Member
Joined: Feb 2012
Posts: 162
Likes: 8
From: Oporto, Portugal
Mercedes C220 AMG Style
My dealer told me they are hestitant to do software/firmware updates on most components of the car for the following reasons:
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
1. Some updates change the driving characteristics of the car, particularly the Transmission Control Module, and the Throttle Control. Many customers complain that the car doesn't drive the same after updating and thus they tend not to want to do them unless there is a problem being reported they can't fix.
2. Updates, especially to COMAND/NTG4 often fail. Sometimes leaving that particular function of the car useless. Resolving the failed updates is a time consuming process and sometimes results in them having to replace whatever hardware contains the flash that was being updated.
3. I'm not sure how much I believe this one because I don't know, but they also said that Mercedes rarely includes much information about what has changed in the updates, so the dealer has no idea what functionality/behavior could be different after the update in most cases.
That said, they also know I'm a tech guy and very much into my car. My Service Advisor will check if certain updates are available if I ask him. I have to schedule a service to have the Audio 20 unit updated. I had a weird glitch with one speaker one day that disappeared and hasn't recurred, but he said there was an update and they would apply it, but they need the car the whole day in case they brick it and have to fix a failed update.
1. Just do it. Car will perform a little better.
2. Updating telematics is different than updating maps. What to do? Update the maps. If after update, going to navigation, just gets the message "activating navigation", then you need to update telematics/firmware. This often applys updating from V12 to V13.
3. Its how dealers work. lol. Low on information, high on €€€.
Senior Member
Joined: Mar 2014
Posts: 402
Likes: 6
C350
I've heard that updating command systems takes a lot of bay time. Thats probably why they don't want to do it. Not that anyone has to actively working on it, just the bay could be producing more income. I got mine undated when it was still under warranty by identifying a bug in the command (not retaining HD vs normal radio station preference) and going in with that complaint to get them to address it. Of course out of warranty you'd think they'd want to do it if you'll pay.
Junior Member
Joined: Dec 2017
Posts: 25
Likes: 1
From: Calgary
w204 c300
My local mechanic has xentry and SD C4. When he was in the of process of programming of control unit, he was required to insert CD 1668271300-0001 but he only has CD 2048271000-0001, are these two CD compatible ?
Audio20 without map20. SA code 523 only
The hardware: 2048700389
The software: 0004429260
Control unit variant: Entry_USA
Software version: 07/26 00
CBF: HU_204,V2.0 .7
Audio20 without map20. SA code 523 only
The hardware: 2048700389
The software: 0004429260
Control unit variant: Entry_USA
Software version: 07/26 00
CBF: HU_204,V2.0 .7
