CPO WARRANTY ISSUE
Thread Starter
Junior Member
Joined: Mar 2005
Posts: 44
Likes: 0
2008 C300 Sport 4matic
CPO WARRANTY ISSUE
I have a 2014 C300 4matic Sport. I took it to the dealer due to noise in the rear end. Dealer called me and said the shocks were shot (at 51,000 miles) and that they are not covered under warranty. I protested and the next day they said MBUSA would provide the shocks but I would have to pay $500+ labor. I wasn't happy and pursued the matter with MBUSA. I picked up the car and paid $529 with the understanding that if MBUSA agreed to pay I would get a refund. The next day MBUSA sent me a digital $500 gift card. The dealer then refused to accept it and refused to issue a refund. Multiple calls to MBUSA have gone unanswered and the dealer claims that MB will not allow them to apply it as I already paid. I purchase five cars from this dealer!!! WTF??? I have two prepaid services and the gift card expires in a year. Any suggestions?
Junior Member
Joined: Jun 2012
Posts: 41
Likes: 3
From: SACRAMENTO
2014 C250 AND 2021 C300
You could try climbing the ladder at the dealership until you reach the owner, citing the multiple cars bought, prepaid maintenances bought, etc. until something gets done or maybe try to sell the credit, if possible. I think calling on MBUSA will fall on deaf ears. My dealership was able to refund my money when I bought tires but not sure if a $500 digital gift card is valued the same as $500 credit through MBUSA, especially with labor vs. bought goods. Also, the key terminology here is "wear and tear" item, which shocks are considered, and is almost never covered no matter how you look at this.
MBWorld Fanatic!
Joined: Sep 2018
Posts: 3,247
Likes: 933
From: New Orleans Area
2015 E400 Sedan
Does not original warranty cover shocks?
IF yes then CPO waarnaty would cover them as it is extension of original bumber to bumper warranty.
Another method is to have them show you in writting where in the contracts you signed for CPO car it says SHOCKS are NOT COVERED.
IF yes then CPO waarnaty would cover them as it is extension of original bumber to bumper warranty.
Another method is to have them show you in writting where in the contracts you signed for CPO car it says SHOCKS are NOT COVERED.
Super Member
Joined: Oct 2014
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From: California
Mercedes C250 Coupe
Junior Member
Joined: Aug 2017
Posts: 34
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From: New Hope, PA
2014 C300 Sport 4Matic
