C-Class (W204) 2008 - 2014: C180K, C200K, C230, C280, C300, C350, C200CDI, C220CDI, C320CDI

Questions on Service

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old Apr 22, 2023 | 12:02 PM
  #1  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Questions on Service

Take a look at these prices. Car is in for an oil leak coming from passenger valve cover.

1. Transmission. SA says every time the transmission service is performed, the life of the transmission is diminished.
That it's a detergent with metals that get drained...The car is overdue time wise but NOT on mileage which is another 10K.

Q. Do you agree that I can skip service on this until mileage is reached?
That seem to be what he's recommending.

2. Once the shock wore off from the prices, I looked up the shifter bushing.

Q. Does anyone know the location? It sounds like it's inside the car...

Last edited by Nicholi2007; Apr 23, 2023 at 11:44 PM.
Reply
Old Apr 22, 2023 | 01:18 PM
  #2  
Odd Piggy's Avatar
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2013
Posts: 2,346
Likes: 691
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
Transmission service is a mileage requirement more than time — every 60,000 miles.

But those prices look like about 2x-3x what they should be at an independent MB shop, except tires.

$469 For a tire may not be too bad. Michelin PS4 is about $395 mounted and balanced at America’s Tire. My dealer will price match local tire shops -- ask.

Is the car 4matic? That will increase the cost of engine mounts. I just paid $650 for engine & transmission mounts on my RWD C250.

The valve cover just seems way out of line for something many owners would do themselves.
Reply
Old Apr 22, 2023 | 01:39 PM
  #3  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by Odd Piggy
Transmission service is a mileage requirement more than time — every 60,000 miles.

But those prices look like about 2x-3x what they should be at an independent MB shop, except tires.

$469 For a tire may not be too bad. Michelin PS4 is about $395 mounted and balanced at America’s Tire. My dealer will price match local tire shops -- ask.

Is the car 4matic? That will increase the cost of engine mounts. I just paid $650 for engine & transmission mounts on my RWD C250.

The valve cover just seems way out of line for something many owners would do themselves.
Car is not 4Matic. The valve cover isn't too bad but I don't have a garage and 3-4 hours.
The dealer wanted $1,800 for the valve cover before lowering the price.
Reply
Old Apr 22, 2023 | 03:29 PM
  #4  
Odd Piggy's Avatar
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2013
Posts: 2,346
Likes: 691
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
I looked at the vids for your engine as I’ve never worked on that one. Valve cover removal/replacement is not “fun” but should not be rated for more than 4 hours labor. You probably won’t get much of a break at the dealer because MB can charge $300/hr for tech time. An independent shop should be about 4 hours @ $180/hr and $150-$180 in parts.

If some of the members with a WIS have other times, that would be good to hear.

How bad are the other things you listed? Can they be spread out over a few months or more to make the cost more manageable?
Reply
Old Apr 22, 2023 | 04:32 PM
  #5  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by Odd Piggy
I looked at the vids for your engine as I’ve never worked on that one. Valve cover removal/replacement is not “fun” but should not be rated for more than 4 hours labor. You probably won’t get much of a break at the dealer because MB can charge $300/hr for tech time. An independent shop should be about 4 hours @ $180/hr and $150-$180 in parts.

If some of the members with a WIS have other times, that would be good to hear.

How bad are the other things you listed? Can they be spread out over a few months or more to make the cost more manageable?
There's 148K miles on the car. The other things can be spread out assuming a shoe does not drop.
I just run for groceries and errands. No serious driving. Maybe 5 miles a week.

1. I need a new rear tire that cost $138 plus tax, It's $24 to mount & balance at America's tire. The tire was sliced from the opposite side.
2. The SA says the sway bar link is metal on metal but I don't hear anything that suggests that.

There is a knock sound when I slow down to brake or turn around. Oddly no knock sound when I go over speed bumps. I thought it might be a bad top mount on the strut.
There's also a creaking sound when I turn, say into a drive, to do a 3 point turn. Probably a bushing

3. The leak is pretty bad. Oil came into the cylinder and was inside the coil. I replaced the coil as it started to misfire. cleared the code.
4. Mounts - There is vibration in the car but not terrible. I don't see any evidence of a rough idle that they are tying to engine mounts. Bad mounts cause a rough idle?
5. Broken Shifter Bushing? Sometimes it feels a little off putting it in drive or reverse. It must be under the shifter in the center console. It's not difficult.

I'm generally suspicious of the dealer. SAs get a cut of everything. I just want to get the leak fixed and get out of there.

Thanks for your input.

Last edited by Nicholi2007; Apr 23, 2023 at 01:56 PM.
Reply
Old Apr 22, 2023 | 09:31 PM
  #6  
Odd Piggy's Avatar
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2013
Posts: 2,346
Likes: 691
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
Mercedes dealers are not going to deal with economy tires, as you know. We have 9 cars and use American/Discount Tires regularly. All dealers are not created equal. Some don’t give the SAs bonus on upsells. There are about 10 here and I can deal with service at one of them. I also have 2 solid German car shops that I use to do things I can’t donor don’t want to do. When we lived in Long Beach there were lots of good independent German shops. Getting one might keep you in your C350 for another 100k miles at reasonable costs.
Reply
Old Apr 23, 2023 | 01:51 PM
  #7  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by Odd Piggy
Mercedes dealers are not going to deal with economy tires, as you know. We have 9 cars and use American/Discount Tires regularly. All dealers are not created equal. Some don’t give the SAs bonus on upsells. There are about 10 here and I can deal with service at one of them. I also have 2 solid German car shops that I use to do things I can’t donor don’t want to do. When we lived in Long Beach there were lots of good independent German shops. Getting one might keep you in your C350 for another 100k miles at reasonable costs.
That's a lot of cars! The one independent Mercedes shop I trust is in Encino. The dealership is 1.5 miles away in Beverly Hills. Neither have loaner cars. I've used all of the dealerships at one point or another.
All of The SAs are a bit desperate. One dealership is run by Satan. It seems like the SAs never sell enough. None of the mangers know how to run a dealership. Experience is different as ownership varies. Using the independent guy might take longer. He has a small shop.

I've got a flat tire. I should have just put thrown the spare on. The dealer does not do economy tires. The leak has been put off long enough. Yes the price is outrageous but it's the easiest way to deal with it. They said they were 1 day behind.

They have had the car since early Thursday afternoon. Hopefully this is not going to drag on. Otherwise I'll pull the car out of there.

Last edited by Nicholi2007; Apr 23, 2023 at 01:58 PM. Reason: damn grammar
Reply
Old Apr 23, 2023 | 09:29 PM
  #8  
Odd Piggy's Avatar
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2013
Posts: 2,346
Likes: 691
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
Originally Posted by Nicholi2007
That's a lot of cars!
Extended family. We’re not “typical.”

Originally Posted by Nicholi2007
One dealership is run by Satan.
Our minion of Lucifer is a nationwide chain multi-brand dealership.


Reply
MB World Stories

The Best of Mercedes & AMG

story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Old Apr 23, 2023 | 11:00 PM
  #9  
alynch's Avatar
Senior Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2016
Posts: 462
Likes: 152
From: Panama City, FL
2020 C300, 2013 C250, 2000 Boxster S
Originally Posted by Nicholi2007

2. Once the shock wore off from the prices, I looked up the shifter bushing.

Q. Does anyone know the location? It sounds like it's inside the car...
The shifter bushing is a rubber bushing that sits between the shift lever on the underside of the shifter and the shift lever on the top of the transmission. It's a $10 part and is accessible from the bottom of the vehicle. Once up on the lift, a good tech could start a pot of coffee, remove the old bushing and install the new one before the coffee is ready. The $426.73 seems more than a little excessive.

Reply
Old Apr 23, 2023 | 11:41 PM
  #10  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by alynch
The shifter bushing is a rubber bushing that sits between the shift lever on the underside of the shifter and the shift lever on the top of the transmission. It's a $10 part and is accessible from the bottom of the vehicle. Once up on the lift, a good tech could start a pot of coffee, remove the old bushing and install the new one before the coffee is ready. The $426.73 seems more than a little excessive.
Haaaaaa! I did look up the part and have my suspicions.

While having transmission service done a few years ago, I told the SA there's a gas leak in the engine bay. Sure it enough it was the fuel injection hose.

Their Cost $238.00. "1 hour to replace a hose" I asked. "That's what he put down" the SA replied.

Uh huh.

I left with a coffee and two danish with napkins.

My cost: $25.00 for a used hose off eBay (New was backordered). 17mm wrench and I had it done in under 5 minutes. Thanks to YouTube.

It's pretty amazing what they get away with.
Reply
Old Apr 24, 2023 | 11:35 AM
  #11  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
$564 From An Independent

So that's $149 an hour labor from this shop. He wants to do both sides. Not even 4 hours. WOW.



Reply
Old Apr 24, 2023 | 03:27 PM
  #12  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Work Done, Final Invoice

So they didn't charge for parts. I suppose that's good news.

They put the spare on and gave free lugs since mine were missing.

But look at that mark up on screws. Holy fawwwwwk. 🤯

Thanks for all the feedback fellas I appreciate it!



Last edited by Nicholi2007; Apr 24, 2023 at 09:49 PM.
Reply
Old Apr 24, 2023 | 04:55 PM
  #13  
Adi-Benz's Avatar
MBWorld Fanatic!
5 Year Member
Liked
Loved
Community Favorite
 
Joined: Apr 2016
Posts: 4,761
Likes: 566
From: Milwaukee, WI
2010 C300 4MATIC........ 2011 C63 AMG.............. 2015 CLS400 4MATIC.....
Yeah they charge way too much, but most people don't do work themselves just pay for it.

To top it off these cars are so easy to work on....

Last edited by Adi-Benz; Apr 24, 2023 at 04:58 PM.
Reply
Old Apr 24, 2023 | 05:01 PM
  #14  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by Adi-Benz
Yeah they charge way too much, but most people don't do work themselves just pay for it.

To top it off these cars are so easy to work on....
I do a lot myself. In this case I'm in a bind in terms of time, an indy shop I trust, logistics also being a challenge to and from.

Last edited by Nicholi2007; Apr 24, 2023 at 09:49 PM.
Reply
Old Apr 24, 2023 | 07:46 PM
  #15  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
I took a look at this guide:

https://www.pelicanparts.com/techart...er_Removal.htm

This guide does not mention some of the parts on the work order above.

I don't have a garage. The economics of low rent have been too good to move on from. Once I get into a new space
I'll have garage space. I would not say this is an easy job.

Reply
Old Apr 24, 2023 | 09:00 PM
  #16  
Odd Piggy's Avatar
MBWorld Fanatic!
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Sep 2013
Posts: 2,346
Likes: 691
2021 GLB250 FWD, 2023 GLA250 FWD, 2013 C250, 2015 GLK350, 2005 ML350SE, 2003 E320
Assuming that the screws and bolts are not aluminum, they can be reused. Aluminum bolts are sometimes used on valve covers and should be replaced after being torqued. That’s about $300 of the estimate. Seals, seal rings, and o-rings should be replaced.
Reply
Old Apr 24, 2023 | 09:19 PM
  #17  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by Odd Piggy
Assuming that the screws and bolts are not aluminum, they can be reused. Aluminum bolts are sometimes used on valve covers and should be replaced after being torqued. That’s about $300 of the estimate. Seals, seal rings, and o-rings should be replaced.
Got it. Makes perfect sense. Thanks again.
Reply
Old Apr 24, 2023 | 10:16 PM
  #18  
Adi-Benz's Avatar
MBWorld Fanatic!
5 Year Member
Liked
Loved
Community Favorite
 
Joined: Apr 2016
Posts: 4,761
Likes: 566
From: Milwaukee, WI
2010 C300 4MATIC........ 2011 C63 AMG.............. 2015 CLS400 4MATIC.....
Originally Posted by Nicholi2007
I took a look at this guide:

https://www.pelicanparts.com/techart...er_Removal.htm

This guide does not mention some of the parts on the work order above.

I don't have a garage. The economics of low rent have been too good to move on from. Once I get into a new space
I'll have garage space. I would not say this is an easy job.
Oh yeah absolutely, I just mean in general.
Reply
Old Apr 25, 2023 | 08:31 AM
  #19  
JettaRed's Avatar
Banned
Veteran: Army
5 Year Member
Community Influencer
Loved
iTrader: (1)
 
Joined: Nov 2016
Posts: 7,847
Likes: 3,495
From: Maryland
2015 SL400 (M276 Turbo), 2014 C350 Sport (M276 NA), 2004 SL500 (M113), 2004 Audi TT225 (BEA)
Originally Posted by Adi-Benz
...To top it off these cars are so easy to work on....
A truer statement couldn't have been made. Anyone who has worked on a VW or Audi (or Saab) and then a Mercedes will confirm that. That's the real genius of Mercedes engineering: Build cars that are easy to service and maintain, but convince owners that they must be serviced by German techs in white lab coats at $300/hour and $10 screws!
Reply
Old Apr 25, 2023 | 10:43 AM
  #20  
Adi-Benz's Avatar
MBWorld Fanatic!
5 Year Member
Liked
Loved
Community Favorite
 
Joined: Apr 2016
Posts: 4,761
Likes: 566
From: Milwaukee, WI
2010 C300 4MATIC........ 2011 C63 AMG.............. 2015 CLS400 4MATIC.....
Originally Posted by JettaRed
A truer statement couldn't have been made. Anyone who has worked on a VW or Audi (or Saab) and then a Mercedes will confirm that. That's the real genius of Mercedes engineering: Build cars that are easy to service and maintain, but convince owners that they must be serviced by German techs in white lab coats at $300/hour and $10 screws!
Thus far it has also proven easier compared to American cars in my experience as well.

At the end of the day, doesn't matter what brand you have, dealer will rip you off. The problem is, most independents don't even do a quality job, so I've lost trust in both ends.
Reply
Old Apr 25, 2023 | 01:40 PM
  #21  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by Adi-Benz
Oh yeah absolutely, I just mean in general.
I hear you. I do wonder if the majority of these seals actually go. It could be an o-ring or loose bolt.

It will be nice to have a proper garage. I'll be moving to the C400 or C450 in about 1 year or so. Hopefully they are not more difficult.

Reply
Old Apr 27, 2023 | 05:48 AM
  #22  
NZ-Merc's Avatar
Senior Member
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Feb 2015
Posts: 435
Likes: 81
From: New Zealand
W204 C200, BMW E30 M3, 1980Gt Mini, Toyota Corona, KTM 200 EXC.
Find somewhere else to get your car fixed, from the quote you have you are seriously getting tucked.
Reply
Old Apr 27, 2023 | 08:15 AM
  #23  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Originally Posted by NZ-Merc
Find somewhere else to get your car fixed, from the quote you have you are seriously getting tucked.
Try reading the thread next time instead of clogging up the thread with worthless advice.

Reply
Old Apr 27, 2023 | 10:07 AM
  #24  
AAIIIC's Avatar
Member
5 Year Member
Liked
 
Joined: Dec 2018
Posts: 225
Likes: 21
From: Mid-Atlantic USA
2014 C250 Luxury
Seems like pretty good advice to me, but you had already elected to go ahead with paying the exorbitant repair cost, so this whole thread was moot.
Reply
Old Apr 27, 2023 | 10:21 AM
  #25  
Nicholi2007's Avatar
Thread Starter
MBWorld Fanatic!
15 Year Member
Liked
Loved
Community Favorite
 
Joined: Jun 2007
Posts: 1,022
Likes: 44
From: Los Angeles, CA
2015 C400 Tenorite Gray
Interesting how people want to come on here and make comments when they don't even understand the situation.

Let's rob a bank together. LOL.

Reply


You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 01:10 AM.

story-0
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9
10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE