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Command System constantly rebooting

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Old Aug 14, 2021 | 10:56 AM
  #1  
luisvpr's Avatar
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From: San Juan, PR
C300 Designo/AMG package
Unhappy Command System constantly rebooting

Hello, I have a 2016 C300 Designo, AMG package model. The console screen/Command System? keeps rebooting. It will take about a minute to go from blank to display the Mercedes logo for about 4 minutes and then reboots in a constant loop.

I have disconnecte the main battery and fuses to try and reset it but that did not work. Should I disconnect the auxiliary regulator/battery too?

Tried pressing the CD eject button for 15 seconds and that did not work either.

Any advise?

Thanks.
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Old Aug 20, 2021 | 09:04 AM
  #2  
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From: San Juan, PR
C300 Designo/AMG package
Any ideas?
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Old Aug 20, 2021 | 02:10 PM
  #3  
shan16's Avatar
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C250
Originally Posted by luisvpr
Any ideas?
get the software reloaded from dealer. I had same issue where it was continuously rebooting so took it to the deal they did upgrade the software it was fine for few weeks then it started again so dealer told me I have to change the comand system $4000 I said *** that came home and removed the harddisk and that solved the reboot issue so I bought an ssd from amazon clone image the hdd to ssd and fixed the issue at the end it only cost me $120 for ssd and $150 for dealer to update the software before
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Old Aug 20, 2021 | 03:48 PM
  #4  
stockbmw's Avatar
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2018 C43
Originally Posted by shan16
get the software reloaded from dealer. I had same issue where it was continuously rebooting so took it to the deal they did upgrade the software it was fine for few weeks then it started again so dealer told me I have to change the comand system $4000 I said *** that came home and removed the harddisk and that solved the reboot issue so I bought an ssd from amazon clone image the hdd to ssd and fixed the issue at the end it only cost me $120 for ssd and $150 for dealer to update the software before
What was the previous COMAND HDD size? And what gb SSD did you go with and brand?
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Old Aug 20, 2021 | 07:41 PM
  #5  
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C250
Originally Posted by stockbmw
What was the previous COMAND HDD size? And what gb SSD did you go with and brand?
previous 200gb new ssd 256gb but when you clone you'll get 200gb
https://www.amazon.com.au/dp/B01K8A2..._ABjcXypwQl1Sh
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Old Aug 21, 2021 | 01:38 PM
  #6  
luisvpr's Avatar
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From: San Juan, PR
C300 Designo/AMG package
Thanks for the info!

Will get the SSD and try to have the MB dealer do the software update.
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Old Jun 23, 2023 | 06:17 PM
  #7  
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2019 C300
Where was the HDD located in the vehicle? I have the same issue and I have a 2019 C300. It's driving me crazy!!!
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Old Jun 23, 2023 | 07:13 PM
  #8  
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C250
Originally Posted by SpursFan20MB
Where was the HDD located in the vehicle? I have the same issue and I have a 2019 C300. It's driving me crazy!!!
is it still under warranty? If so take it to the dealer if not it will be located on the bottom of the comand with small 2x t10 screw i think

Post your comand pic I'll highlight for you.

Hav you tried reset?
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Old Jun 26, 2023 | 09:18 PM
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Please let us all know how you cloned, uninstalled and reinstalled
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Old Jun 26, 2023 | 10:44 PM
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shan16's Avatar
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C250
I used Hiren’s BootCD PE to boot and used Acronis TrueImage software to clone the drive but you can use any cloning software to do so.Hard Disk Tools – Imaging
  • Acronis TrueImage 2021 build 39216
  • AOMEI Backupper v6.5.1
  • Lazesoft Disk Image & Clone v4.0.0.1
  • Macrium Reflect PE v7.3.5925
  • Runtime DriveImage XML v2.60
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Old Jun 29, 2023 | 05:30 PM
  #11  
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Originally Posted by shan16
I used Hiren’s BootCD PE to boot and used Acronis TrueImage software to clone the drive but you can use any cloning software to do so.Hard Disk Tools – Imaging
  • Acronis TrueImage 2021 build 39216
  • AOMEI Backupper v6.5.1
  • Lazesoft Disk Image & Clone v4.0.0.1
  • Macrium Reflect PE v7.3.5925
  • Runtime DriveImage XML v2.60
That is a good way to do it, as long as the drive is still accessible, folks make a backup!
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Old Sep 5, 2023 | 12:47 AM
  #12  
dadoman's Avatar
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c-class C200d w205
Originally Posted by luisvpr
Hello, I have a 2016 C300 Designo, AMG package model. The console screen/Command System? keeps rebooting. It will take about a minute to go from blank to display the Mercedes logo for about 4 minutes and then reboots in a constant loop.

I have disconnecte the main battery and fuses to try and reset it but that did not work. Should I disconnect the auxiliary regulator/battery too?

Tried pressing the CD eject button for 15 seconds and that did not work either.

Any advise?

Thanks.
i had the same problem.
I tried everything. Reset, battery check.

I ejected the SD nav card ... and it never happened again
Reply
Old Aug 15, 2024 | 11:06 AM
  #13  
ayongaci's Avatar
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2016 CLA 250
I would appreciate if you show on mine (2016 CLA 250)
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Old Apr 2, 2025 | 10:03 AM
  #14  
GabrielFSousa's Avatar
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From: Portugal
c205
i have the same issue COMAND restarts, the solution is to replace the HD ?
I have a NTG5.5 in my e220d
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Old Apr 2, 2025 | 03:02 PM
  #15  
W205C43PFL's Avatar
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Originally Posted by GabrielFSousa
i have the same issue COMAND restarts, the solution is to replace the HD ?
I have a NTG5.5 in my e220d
Try to make a backup of the existing hdd first, if the data is corrupted it will be much more difficult to repair it and costly too.
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