ryanc43

I’m having a strange issue wondering if anyone can help.
I have a 2018 c43. Everything was working fine. I came back in the car from a drive to a store and when I turned on my car command and CarPlay connected to my phone as normal however no sound from the speakers. I tested normal Bluetooth and radio and still no sound. My 360 cam and backup cam suddenly will not turn on.
I did a soft reset with the cd player button then a factory reset and same issue.
Also I noticed that after the factory reset in vehicle settings I am missing options like dynamic select, interior lighting and 360 cam settings.
I can still use my dynamic select button just can’t access it in the settings like I could prior to the factory reset.
I have no idea what happened. Anyone experience this before or have any suggestions?

Cosworth2000

Take is back to MB, looks like the software in your Comand must have faulted.

Let us know what you did and how it all turned out.

ryanc43

Have an appt tomorrow morning at Mercedes. I will post what they say.

I am really hoping it is software as I scared myself by seeing threads about needing to replace headunits for ridiculous amounts of $$$$

ryanc43

So the headunit is defective and the dealer is asking MB if they will cover it because to replace is $6,500+tax (ridiculous lol). What I am wondering is if they will not cover it can I just swap it out with an android unit or is the head unit connected to the CD player/host and will need to swap that as well.