Comfort Data Volume
Thread Starter
Newbie
Joined: Nov 2016
Posts: 6
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C43
Comfort Data Volume
Has anyone successfully managed to extend the Comfort Data Volume digital extra once the 12month free period has completed?
My 12months ran out on Monday, and if I go into the Mercedes Benz App the only option I have is to renew the Entertainment Package as a whole, however as this still has 2 years to run I get a message telling me it's unavailable. I get the same message if I try to renew using the MBUX Store app. I've got a ticket open with Mercedes regarding this and their only solution has been to take out a data contract with Vodafone directly. Great idea, except 1 month direct with Vodafone is almost as expensive as 12months of the Entertainment Package.
My 12months ran out on Monday, and if I go into the Mercedes Benz App the only option I have is to renew the Entertainment Package as a whole, however as this still has 2 years to run I get a message telling me it's unavailable. I get the same message if I try to renew using the MBUX Store app. I've got a ticket open with Mercedes regarding this and their only solution has been to take out a data contract with Vodafone directly. Great idea, except 1 month direct with Vodafone is almost as expensive as 12months of the Entertainment Package.
Junior Member
Joined: Dec 2024
Posts: 58
Likes: 9
W206 C200 4Matic
I'm in the same boat. So far haven't got anywhere with Mercedes support...
My case is a bit different, however in the same way my comfort data volume is not working, and i cannot extend entertainment package as everything else is still active.
My case is a bit different, however in the same way my comfort data volume is not working, and i cannot extend entertainment package as everything else is still active.
Thread Starter
Newbie
Joined: Nov 2016
Posts: 6
Likes: 1
C43
Have they tried anything to resolve it? Seems like I am just going round in circles with them. Their last suggestion was I go to the dealer as the dealer should have told me this wouldn't be possible. That hardly seems like a solution, rather they are trying to get rid of me.
I've been calling them daily for an update, and it was only on the last call when I asked them to raise a complaint, they finally said it would be possible to cancel the whole Entertainment Package so I could resubscribe.
I've been calling them daily for an update, and it was only on the last call when I asked them to raise a complaint, they finally said it would be possible to cancel the whole Entertainment Package so I could resubscribe.
Junior Member
Joined: Dec 2024
Posts: 58
Likes: 9
W206 C200 4Matic
Nope, they haven't donw anything yet. They were telling me to try again after deleting cookies etc, but of course it didn't work.
My last email was left without reply, so i guess they closed the ticket before i replied, hence they haven't even seen it.
Will call them again and propose what they proposed to you. I thought if it in the very beginning as the only solution - they cancel subscription and i can buy new one. I'm 100% sure they can technically do it, question is if they will be willing to.
At the moment i'm actually not desperate to do this, as in Poland, where i live, previously they had different subscription. As there was a lot of confusing information in the internet, i have enabled that old subscription, which is directly from their local internet provider. A while ago they changed something again, so i cannot even pay for that. Because of that each month i'm getting "curtesy data package" from the provider, so my internet works. But i don't know for how long it will work, so one day i have to get it sorted.
My last email was left without reply, so i guess they closed the ticket before i replied, hence they haven't even seen it.
Will call them again and propose what they proposed to you. I thought if it in the very beginning as the only solution - they cancel subscription and i can buy new one. I'm 100% sure they can technically do it, question is if they will be willing to.
At the moment i'm actually not desperate to do this, as in Poland, where i live, previously they had different subscription. As there was a lot of confusing information in the internet, i have enabled that old subscription, which is directly from their local internet provider. A while ago they changed something again, so i cannot even pay for that. Because of that each month i'm getting "curtesy data package" from the provider, so my internet works. But i don't know for how long it will work, so one day i have to get it sorted.
